• Research HR regulations and policy as it relates to recruitment and staffing.• Develop personnel actions for employees within the organization. • Provide guidance to managers and employees on hiring authorities, time-in-grade requirements, conversions to competitive service from excepted service appointments, and time limitations and appropriate use of time limited appointments based on regulation or union contract. • Answer applicant inquiries on the status of their applications or on a vacancy announcement. • Update local policy and standard operating procedures as needed. • Research and provide recommendations to managers and supervisors regarding human resources related matters and/or pay inquiries. • Research and stay up to date on new changes to regulations and policies as appropriate. • Identify the most effective approach and technique to validate the correctness and propriety of the actions taken. • Identify and resolves problems associated with setting and adjusting pay. • Independently organize and track work. • Set and adjust priorities in a fast-paced dynamic environment. • Complete assignments within established time frames. • Establish and complete necessary follow up actions and reminders. • Serve as an HR member on committees, panels, and study groups. • Establish and maintain a cooperative working relationship with customers and co-workers. • Compose written clarification of HR related laws, regulations, procedures, and processes for management officials and employees. • Conduct research of civilian human resources laws, rules, and regulations to provide written guidance to management officials regarding unique civilian human resource problems or issues. • Prepare letters, memorandums, power point presentations, briefs, directives and standard operating procedures in proper and final format for signature. • Prepare and maintains records and reports related to personnel management.

• Process requests for personnel actions for current and new employees. Handle a wide array of questions consisting of FEHB, TSP, retirement, payroll and other general HR issues.• Keep accurate records of actions for tracking of applicants and changes to (Electronic official personnel folder) eOPF records, and process transfer request.• Support the Central office, DRU’s and CFM HR Specialist with employee questions and issues• Explain human resources policies, procedures, laws, and standards to new and existing employees• Research rules and regulations to determine eligible service to be applied to compute Service Computation Dates• Calculate service computation dates and creditable military service• Prepare retirement estimates • Prepare Military Buy-Back Applications to submit to DFAS via Remedy• Work with other agencies when gaining or losing employees• Coordinate enrollment with health care providers• Counsel current and former NCA employees, beneficiaries, or relatives on federal employment benefits.• Researches laws, regulations, and policies for application to specific issues.• Process and provide information to employees regarding federal benefits programs including health and life insurance, retirement, Thrift Savings Program (TSP), and Military Service Deposits.• Update employment records related to hiring, transferring, promoting, and terminating • Working knowledge of Labor and Management Employee Relations• Coding and reviewing personnel actions in HR Smart to make sure that they have processed successfully.• Pay setting for career ladder promotions.• Prioritizing and managing own workload without supervision.• Receive phone calls from applicants and answer their questions in regard to the status of their applications. • Utilizing USA Staffing, verify the individual’s questionnaire, supporting documents, basic information.• Provide guidance to applicants regarding applying online through usajobs.gov.

Coordinate travel and accommodations for 1.3K customers attending onsite medical equipment and technology training programs annually. Handle reimbursement and expenses as well as extensive reporting requirements. Source and purchase supplies required for customer training. Respond to emergency situations, special needs and incident reporting. Collaborate with instructors, service team, 3rd-party vendors, cafeteria staff and security. Perform overall customer support.* Gathered customer information, booked travel and hotels, ensuring accurate arrival and departure dates and any special circumstances were accommodated, coordinating with 3rd-party travel vendor.* Arranged transportation to/from hotels and airport via shuttle, making sure groupings were accurate and timed for training.* Handled payment details for accommodations and processed all necessary reimbursements to customers for out-of-pocket meal expenses, ensuring payment within 7-14 of submission.* Greeted customers at start of training sessions, welcoming and answering any questions about arrangements for week.* Processed Performance and Career Enhancement (PACE) certificates and continuing education credits upon completion of training programs, giving appropriate certifications to participants.* Ensured compliance with State and Federal Sunshine Act guidelines by preparing report, including organizational capture and reporting of healthcare provider (HCP) expenses through the Aggregate Spend 360 system.* Managed ordering of office supplies, lab supplies, and other training materials, ensuring product availability at lowest cost and enhancing successful training experience.

Conducted internal audits to determine data integrity of State and Federal auditing and disclosure reports for healthcare providers (HCP).* Verified accuracy of data by pulling and analyzing reports.* Conducted live audits with business areas, confirming appropriate understanding of appropriate customer interaction, identifying compliance concerns, training opportunities, and gaps in processes that needed to be addressed.* Created audit report, detailing findings and necessary corrective actions.

Managed high-level coordination of conventions/meetings. Oversaw budgets, speakers, agendas, and negotiated vendor contracts. Recommended and implemented logistics to best meet needs of business. Managed meetings with budgets ranging from $50K to $210K. Coordinated outside vendors, internal departments, and affiliates, including coordinating air/ground transfers, hotel guest lists, name badges, meeting logistics, ordering / shipping of instruments, welcome packets, and arrival/departure list.* Built strong relationships with vendors, convention associations, and meeting planners, ensuring events that were well prepared and ran smoothly.* Worked with Marketing Team, driving results and ensuring customer satisfaction by ensuring everything was available to team and customer, presentations were completed, and customer had single point of contact for any concerns or needs.* Ensured optimum booth layout, securing all booth services, and execute association approvals/contracts, order/ship instruments, and coordinate sponsorships.* Devised post-meeting surveys and analyze data, enabling process improvement and ongoing learning.* Ensured GPP/AdvaMed/Sunshine Act compliance by reviewing monthly report that detailed which employees completed training. If training was not completed, notified employee of overdue training.

Developed and executed processes and procedures to assist 100+ sales representatives with literature requests, meetings and customer travel. Maintained promotional materials, including premium items and product literature. Provided routine analysis for business, including revenue, expenses, and non-financial performance metrics.* Worked with outside vendors, sourcing premium items and reordering literature.* Planned, coordinated, and executed all logistics for marketing’s and sales participation at sales meetings, workshops, seminars, and road shows, enabling concentration on marketing strategy and sales goals, free from worry about booth setup or giveaways.* Developed and updated marketing intranet site via SharePoint, providing centralized, up-to-date document and information repository, 1 stop shop to find information.* Maintained sales roster, training records, assigned training, and create training courses for ISO certification.* Ordered, tracked and shipped loaner instruments to customers organizations, enabling customers to use product prior to installation and recording location of instrument loan.

Provided administrative support to 10+ marketing managers and 1 marketing director. Supported projects and initiatives, updated and maintained business processes and procedures. Managed travel arrangements, industry membership and convention registrations.* Requisitioned, inventoried and processed orders of supplies, promotional items and equipment, sustaining business operations.* Reconciled expenses reports and responded to directors e-mails, freeing director to focus on other duties.* Scheduled external and on-site meetings, reserve meeting rooms, food and beverage, and sent out meeting invites, facilitating productive meetings by handling all logistics.* Set up travel and hotel arrangements and travel for interviewees, and customers; reserved temporary housing and travel for interns, giving single point of contact and accountability and reducing booking errors.* Approved invoices, submitted check requests, and created purchase orders, ensuring payment within payment terms.