This time, I embarked on a journey of growth within the company, spearheading a brand-new project. My current role encompasses a diverse array of tasks, including:Collaborating closely with the sales force and IT team to streamline operations and enhance efficiency.Compiling comprehensive reports.Managing information effectively to ensure accessibility and accuracy.Diligently overseeing work procedures to maintain database integrity, manage portfolios, and monitor project… Show more This time, I embarked on a journey of growth within the company, spearheading a brand-new project. My current role encompasses a diverse array of tasks, including:Collaborating closely with the sales force and IT team to streamline operations and enhance efficiency.Compiling comprehensive reports.Managing information effectively to ensure accessibility and accuracy.Diligently overseeing work procedures to maintain database integrity, manage portfolios, and monitor project statuses.Actively contributing to the development and refinement of work procedures to optimize organizational processes. Show less

Working as a customer support for Ascensos- SharkNinja projectOffering support for North America customers, technical troubleshoot, placing orders, negotiation and selling products

- Stress testing programs on different devices- Quality assurance (UX, graphic, timing, syncing verification and so on)- Getting the logs when finding specific issuesHere I learned that nothing is easy, and I learned that we have to pay attention to absolutely anything in order to offer a good quality service.

Customer Support Specialist for Airbnb - English market.My role involved assisting clients worldwide, with a focus on Europe and North America, through email/ticketing and inbound and outbound phone calls.During my tenure, I progressed rapidly, advancing through three positions:Stress management, data privacy, and fast resolutions in critical situationsBasic tech supportMultitasking different cases and customers simultaneouslyDemonstrated soft skills across… Show more Customer Support Specialist for Airbnb - English market.My role involved assisting clients worldwide, with a focus on Europe and North America, through email/ticketing and inbound and outbound phone calls.During my tenure, I progressed rapidly, advancing through three positions:Stress management, data privacy, and fast resolutions in critical situationsBasic tech supportMultitasking different cases and customers simultaneouslyDemonstrated soft skills across diverse regions (APAC, U.S.A., E.U.) Show less

The main task was to assist the clients from Romania - Part time.- Taking inbound calls and making outbound call to make appointments for different medical needs.- Verify the authenticity of the medical documents/recommendations- Sending documents and authorizations to the partner clinics.- Maintaining good communications between the clients and the clinics.