Tudy C. Email & Phone Number

Charlotte, Nc, Us

Raleigh, North Carolina, United States

Performing human resource activities related to talent acquisition, recruiting, onboarding, payroll, benefit administration and providing guidance to leadership to help field questions concerning performance management, open enrollment, service award program, wellness initiatives and staffing.

Tampa, Florida, United States

Tampa, Florida, United States

Providing stellar customer service to create an exceptional candidate experience! Processing offer letters, welcome packages, background screenings, assisting with onboarding paperwork and vetting documentation, scheduling new hire orientations, and distributing new hire materials. Headhunting criteria for new hires and administrative inquiries to expedite candidates in the hiring process. Following up with candidates and HR representatives to provide essential information regarding new hire credentials. Supporting colleagues to achieve a seamless onboarding process for all new hires. Consistently improving processes and procedures to ensure customer satisfaction scores are met. Working as a team to coordinate strategic partnerships across multiple platforms to increase the number of qualified onboarding candidates, improve internal initial contact percentage rate after offer acceptance, identify bottlenecks in the hiring process, and candidate reporting, and offer solutions to create positive synergy and improve communication among internal and external stakeholders.

Piedmont Triad

Managed full-cycle recruiting process from sourcing to onboarding new hires.Researched competitive salaries in order to ensure competitive offers are madeOrganized career fairs, open houses, and other recruitment events as needed.Supervised and coordinated work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations.Analyzed statistical data and reports to identify and determine causes of personnel problems and developed recommendations for improvement of organization's personnel policies and practices.Performed difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.

Piedmont Triad

Telephone warrior problem solving staffing and employee emergencies on call 24hrs.Conducted interviews with potential candidates to assess their qualifications, experience and skills.Provided full recruitment lifecycle support to business groups for permanent and contract positions.Utilized social media outlets such as LinkedIn to source potential candidates.Analyzed recruitment data to evaluate effectiveness of recruitment processes and identify areas for improvement.Reviewed resumes and credentials for appropriateness of skills, experience and knowledge in relation to position requirements.Forecasted staffing needs by analyzing business performance to predict volume of hires needed.Prepared periodic reports on current recruitment trends for senior management review.Built a network of contacts within the industry by attending relevant conferences and events.Enhanced and maintained company's social media accounts to strengthen employer branding.

Charlotte Metro

Managed daily operations of the mortgage processing team, overseeing workflow and ensuring the timely completion of tasks.Provided guidance to junior staff members on loan processing procedures and documentation requirements.Created comprehensive training materials for new employees regarding the mortgage origination process.Assisted management in training new employees on procedures related to loan origination processes.Performed detailed calculations of borrower's income, assets, liabilities and overall financial status to determine eligibility for loan approval.Maintained updated knowledge of lending guidelines from various sources including Fannie Mae, Freddie Mac, VA, FHA, USDA, RESPA, TILA, ECOA, HMDA and internal underwriting requirements.Successfully maintained a high level of accuracy in processing loan documents and ensuring compliance with all state, federal, and agency guidelines.Developed strong relationships with external clients including real estate agents, builders and lenders in order to provide superior customer service.Oversaw the preparation of closing documents including promissory notes, deeds of trust, settlement statements and other related documents.

Greensboro--Winston-Salem--High Point Area

Processed customer inquiries regarding the status of loan application processing and closing documents.Demonstrated proficiency in utilizing underwriting software programs such as DU, LP, and Total Scorecard.Ensured compliance with all applicable regulations, laws, policies, and procedures related to mortgage operations.Developed comprehensive training materials for staff members in order to increase their knowledge of mortgage operations processes.Conducted in-depth interviews with borrowers to determine financial goals and objectives, as well as their current income and assets for underwriting purposes.Monitored performance metrics related to mortgage originations and closings against established goals and objectives.Leveraged problem-solving abilities to analyze complex issues and develop innovative solutions that resulted in cost savings across the organization.Demonstrated ability to handle challenging situations effectively by utilizing sound judgment when making decisions under pressure.Established quality control standards for loan processing activities, resulting in reduced errors and improved customer satisfaction scores.

Greensboro, North Carolina

•Consultive employee coaching, employee counseling, demonstrating strong service orientation, self-confidence in responding to client escalations•Strategize to effectively recruit and fill open positions•Developed and implemented strategic initiatives introducing metrics to define the performance management process and create an employee incentive plan•Drives a culture of high performance by prioritizing implementing employee performance tools•Analyze compensation data to source a solid employment pool and present competitive offers •Leadership coaching and management of 50 -100 cross-functional employees•Job placement ads, sourcing, recruiting, interviewing, hiring, payroll, benefits, exit interviews• Workforce planning, performance management, employee relations•Knowlegeable of employment law and demonstrated ability to apply •Networking, and Fostering Trusted Relationships•Managed call center, governing compliance requirements to adhere to telephone compliance, overseeing daily staffing to balance call volume and distribution of daily workload, screening reports to identify process gaps, and reporting feedback to senior leadershipHighlights:✓ Collaborated with the legal department to improve grievance documentation to minimize financial risk saving $50K+ annually on unemployment claim payment overages✓ Vice President of Employee Engagement achieved a 15% increase in employee enrollment by introducing employee-focused groups ✓ 98% annual average in meeting 24-hour service level agreement by implementing employee widget tracking process and creating employee productivity reports for coaching✓ Enhanced operational efficiency and reduced quality errors by 5% quarterly by implementing monthly 1:1 meetings to provide employee feedback and distribute reporting✓Leader in resolving corporate client escalations, negotiating policies and principles to redefine conflict resolution, created reconciliation reporting to recover 100k in client overpayments

Greensboro/Winston-Salem, North Carolina Area

Guided customer communication to identify purpose of delinquency; negotiated re-payment arrangements. Oversaw loss mitigation support and legal correspondence.Highlight:✓ Introduced new brands and categories to market by leading sales team during product launches.

Bachelor Of Applied Science - Basc, Communication And Media Studies

Bachelor Of Business Administration - Bba, Human Resources Management/Personnel Administration, General

Certificate, Mortgage Banking/Finance

SOMB analyzes managing profitability and risk in mortgage banking. It emphasizes effective organization and management of the production.

Computer/Information Technology Administration And Management