Tuesday Howard Email & Phone Number

Fort Smith, Arkansas, United States

Van Buren, Arkansas, United States

Fort Smith, Arkansas

• Calculated premiums and established payment methods for sales.• Met with walk-in policyholders to evaluate needs.• Evaluated referrals obtained.• Met with existing and prospective clients each day to select appropriate insurance policies.• Modeled exceptional customer service skills and appropriate diagnostic sales techniques.• Finalized sales and collected necessary deposits.• Calculated quotes and educated potential clients on insurance options.• Followed up with customers on unresolved issues as well as what documents were needed.• Wrote summaries, reports and other correspondence regarding policies wrote weekly.• Educated clients each day on the Advance Premium Tax Credit and Cost-Sharing Subsidies.• Increased public awareness of what is considered affordable minimum essential health coverage.• Consistently hit and exceeded sales goals.• Developed and maintained relationships with policyholders.• Completed and mailed necessary paperwork or records to the required entity.• Reviewed files, records and other documents to obtain information and respond to requests.• Greeted customers entering the store to ascertain what each customer wanted or needed.• Described different policies to customers and accurately explained details and options available.• Provided an elevated customer experience to generate a loyal clientele.• Directed calls to appropriate individuals.• Helped drive sales goals.• Asked open-ended questions to assess customer needs.

United States

• Communicated with customers, employees and other individuals to answer questions and explain information.• Computed, recorded, and proofread records and reports.• Planned and executed events, and programs, producing an increased number of community exposure and awareness above company set goal numbers.• Planned and executed special events and presentations that assisted in raising awareness about the Affordable Care Act awareness as well as assist with the enrollment process.• Complied with federal, state and company policies, procedures and regulations.• Communicated with customers, employees and other individuals to answer questions and explain information.• Communicated with the Health Care Marketplace, Arkansas Medicaid, and Individual health insurance companies on behalf of consumers assisted.• Educated consumers on their summary of benefits from the heath care insurance provider of their choice.• Instructed consumers on how and when to pay their insurance premium payment if one was necessary. • Met with prospective customers and business owners in their homes, businesses and other settings.• Educated local consumers on the Advance Premium Tax Credit and Cost Sharing Subsidies.• Completed and mailed certifications, and marketing flyers, brochures, etc...• Helped consumers obtain and send required documents to the Department of Human Services as well as the Health Insurance Marketplace.• Used consumer’s income, household size, immigration status, residence status, etc… to determine which exchange would benefit the consumer.• Completed applications with the Health Care Independence program, Medicaid, ARKids, and the Health Care Marketplace on behalf of the consumer.

Fort Smith, Arkansas Area

• Made the local community and that of nine area counties aware of the new youth and community programs available through the American Red Cross• Computed, recorded, and proofread records and reports.• Assigned tasks to youth and adult volunteers, staffed projects, tracked progress and updated managers, and partners as necessary.• Developed media kits that followed our branding regulations.• Created and executed marketing/PR campaigns, including new program introductions and existing program development.• Planned and executed events, classes, and programs, producing an increased number of community and youth exposure and awareness above company set goal numbers.• Increased credibility and client awareness by developing programs that interested our youth in 9 counties, 8 of the counties in Arkansas, and 1 in Oklahoma.• Created and executed programs, classes, and presentations, public relations campaigns, PSA's, articles and newsletters.• Planned and executed special events and presentations that assisted in establishing community recognition, partnerships, and awareness.• Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic, and sales.• Implemented client training and certification.• Complied with federal, state and company policies, procedures and regulations.• Communicated with customers, employees and other individuals to answer questions and explain information.