Tue Søttrup Email and Phone Number
Tue Søttrup work email
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Tue Søttrup personal email
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Transforming businesses by driving Customer Experience (CX) innovation and advocacy with 20+ years of experience in leading roles. As the CEO of Smart Role, I am passionate about creating exceptional customer experiences. I have successfully led initiatives that resulted in significant growth and customer satisfaction. My commitment to excellence extends beyond my work at Smart Role, as a Certified Customer Experience Professional (CCXP) and a member of the CXPA European Leadership Council, I am dedicated to promoting best practices and shaping the future of the CX industry. I aim to inspire and empower businesses to put customers at the heart of their strategy.
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Chief Executive OfficerSmart Role Apr 2024 - PresentParis, Île-De-France, FrSmart Role is a revolutionary platform designed to transform the way businesses hire, onboard, and train customer service agents. Our mission is to help organizations streamline their customer service operations and significantly reduce associated costs. By leveraging innovative technology, we provide a seamless solution for managing the entire hiring process, from candidate selection to agent onboarding and ongoing training.
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Cxpa European Leadership Council MemberCustomer Experience Professionals Association (Cxpa) Jan 2022 - PresentMinneapolis, Minnesota, Us -
Vp Cx Excellence & Chief EvangelistDixa Jan 2023 - Apr 2024Copenhagen, Capital Region, DkInstrumental in driving the company's growth through three core areas of responsibility: CX Excellence, CX Evangelism, and Advisor on Product / GTM strategy. I've successfully identified and acquired high-potential customers, defined and promoted CX Excellence in the industry, and provided invaluable expertise to shape Dixa's product and growth strategy. My dedication to enhancing customer experiences and thought leadership has played a pivotal role in Dixa's continued success. -
Vice President Of Product StrategyDixa Feb 2022 - Dec 2022Copenhagen, Capital Region, DkA key contributor to the success of internal product teams and customers’ Customer Service operations. Part of a cross-functional Product and Engineering Executive team to refine the product strategy and deliver on the product vision — while keeping our commercial business happy along the way.
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Chief Cx EvangelistDixa Oct 2020 - Feb 2022Copenhagen, Capital Region, Dk
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Vp Of Customer ExperienceDixa Feb 2018 - Oct 2020Copenhagen, Capital Region, DkDixa is a born global customer service tech company on a mission to solve customer chaos, eliminate bad customer service and build strong bonds between companies and their customers - much like the connection between friends.Dixa is the new way to deliver effortless and personal customer service. Our software eliminates chaos created by using disconnected systems and unifies the customer experience across all channels including email, chat, social and phone.Dixa has customers in 20+ countries and has rocketed from new entrant to the #1 ranked SaaS Contact Center platform in just over 1 year.Read more at www.dixa.com
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Vp Of Product & Customer SuccessDixa Nov 2016 - Feb 2018Copenhagen, Capital Region, Dk
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Founding Member And AmbassadorEuropean Customer Experience Organization (Ecxo) Feb 2021 - Nov 2022Munich, Bavaria , DeWe are an open-access community of leaders and organizations committed to working and evolving together to raise the collective customer and employee experience across Europe and beyond. -
Head Of Customer ServiceSaxo Aug 2014 - Oct 2016København Ø, DkResponsible for customer support, service and engagement for teams in the Nordics and UK. -
Customer Service ManagerSaxo May 2013 - Aug 2014København Ø, Dk
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Head Of Customer EngagementSeb Jan 2007 - May 2013Stockholm, Stockholm, SeHeaded a team of 25 engaged customer service and support agents handling customer engaging across all channels in the Nordics. -
Customer Service ManagerSeb Apr 2006 - Dec 2006Stockholm, Stockholm, SeHeaded a team of 15 engaged customer service agents taken care of Diners Club, SEB Card etc. Diners Club has always delivered excellent customer service and achieved a very high ranking in Teleperformance's annual customer service competition for nine consecutive years.
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AfdelingslederSeb Apr 2005 - Apr 2006Stockholm, Stockholm, SeBarselsvikariat som Authorization og Line Manager. Ansvarlig for bemanding og planlægning af vagtplan, oplæring af medarbejdere, ansættelse af nye medarbejdere og overholde budgettet. Tæt kommunikation med nordiske kolleger.
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Customer ServiceOrange 2001 - 2003Issy-Les-Moulineaux, Île-De-France, FrHotline Advisor. Floor Coach and Distributor Specialist in charge of the contact between Hotline and all Orange Shops.
Tue Søttrup Skills
Tue Søttrup Education Details
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Københavns Universitet - University Of CopenhagenFilmvidenskab Og Film/Video Produktion -
Engadine High School. New South Wales, AustraliaHigh School
Frequently Asked Questions about Tue Søttrup
What company does Tue Søttrup work for?
Tue Søttrup works for Smart Role
What is Tue Søttrup's role at the current company?
Tue Søttrup's current role is Transforming Customer Experience | CEO @ Smart Role | CCXP | CX Thought Leader.
What is Tue Søttrup's email address?
Tue Søttrup's email address is tue.sottrup@seb.se
What is Tue Søttrup's direct phone number?
Tue Søttrup's direct phone number is +192937*****
What schools did Tue Søttrup attend?
Tue Søttrup attended Københavns Universitet - University Of Copenhagen, Engadine High School. New South Wales, Australia.
What skills is Tue Søttrup known for?
Tue Søttrup has skills like Leadership, Team Building, Personal Development, B2b, Agile Project Management, Business Development, Business Analysis, Team Management, Team Leadership, Customer Relationship Management, Strategy, Sales Management.
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