Tufail Ahmed Khan Email and Phone Number
Tufail Ahmed Khan personal email
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An Electronics and communication engineer having a rich experience of 10 years in telecom industry with an exposure on channel partners management team management, revenue, profitability, inventory planning.A self driven executive utilising Customers handling skills to cater to the need of the customer keeping the ultimate goal in mind of an organisation “Total Customer Delight”Specialties: Customer Support, Technical Support, Training, Troubleshooting, Mobile Repairing Skills, PC Maintenance.
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Service ManagerVishwas Multitech System Pvt. Ltd. Jul 2023 - PresentKolkata, West Bengal, IndiaMaintain Service Operations Management onsite Service Management freelance technical team Training technical team
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Team Lead ManagerPlabix Jan 2023 - Jul 2023Kolkata, West Bengal, IndiaTeam leadership Training Marketing and management
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General ManagerThe Cosmos Jan 2017 - Dec 2022IndiaAppoint Channel Partner Conduct Trainings Market visit and solve escalation
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Area Service ManagerIsmart Mobile Technology Pvt Ltd Jul 2015 - Dec 2016West Bengal, IndiaMaintaining the Service Operations in State West Bengal North East & OrissaMonitor & Support 27 Service Centre’s & 21 Distributor’s in West Bengal, 11 Service Centre’s & 6 Distributor’s in North East & 7 Service Centre’s & 1 Distributor in Orissa.- Monitor Service Escalation Issues, providing solution and ensure speedy closure of such issues.- Maintain MSL at Service Centre’s.- Plan to open new Service Centre.- Audit Service Centre’s on regular basis.- Conduct Training Program for Service Centre’s.- Regular visit Retail Market.- Encourage sales and service for team work.Taking regular feedback from Customers based on their experiences and taking corrective and preventive actions to improve service standard at all Service Centre’s for all identified gaps.
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Area Service ManagerKingbell India Pvt Ltd Feb 2015 - Jun 2015West Bengal, IndiaMaintaining the Service Operations in State West Bengal & Bihar- Monitor & Support 25 Service Centre’s, 30 Distributor’s in West Bengal & Bihar.- Monitor Service Escalation Issues, providing solution and ensure speedy closure of such issues.- Approve DOA of Service Centre.- Maintain MSL at Service Centre’s.- Plan to open new Service Centre.- Audit Service Centre’s on regular basis.- Conduct Training Program for Service Centre’s.- Regular visit Retail Market.- Encourage sales and service for team work.
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Senior ExecutiveIntex Technologies (India) Ltd. Nov 2013 - Aug 2014West Bengal, IndiaMaintaining the Service Operations in West Bengal for Intex (Mobile & IT)- Monitor & Support 38 Service Centre’s, 22 Distributor’s in West Bengal.- Monitor Service Escalation Issues, providing solution and ensure speedy closure of such issues.- Maintain MSL at Service Centre’s & TRC.- Plan to open new Service Centre.- Co-ordinate major escalated issues to HOD- Audit Service Centre’s on regular basis.- Conduct Training Program for Service Centre’s.- Regular visit Retail Market.- Encourage sales and service for team work. -
Area Service InchargeKarbonn Mobile Oct 2011 - Oct 2013Muzaffarpur Area, IndiaMaintaining the Service Operations in State for Karbonn Mobile, K-Touch Mobile & Panasonic Mobile.- Monitor & Support 16 Service Centre’s, 20 Distributor’s and 2 Super Distributors in Bihar.- Monitor Service Escalation Issues, providing solution and ensure speedy closure of such issues.- Taking regular feedback from Customers based on their experiences and taking corrective and preventive actions to improve service standard at all Service Centre’s for all identified gaps.- Maintain MSL at Service Centre’s.- Plan to open new Service Centre.- Co-ordinate major escalated issues to HO- Audit Service Centre’s on regular basis.- Approve DOA of Service Centre.- Conduct Training Program for Service Centre’s.- Regular visit Retail Market.- Encourage sales and service for team work. -
Branch Service InchargeFastrack Communication Pvt Ltd Sep 2010 - Sep 2011JharkhandMaintaining the Service Operations in State for Lemon MobilesMonitor & Support 12 Service Centre’s, 1 MASC (L4), 20 Distributor’s and 3 Super Distributors. Monitor Service Escalation Issues, providing solution and ensuring speedy closure of such issues.Taking regular feed back from customers based on their experiences and taking corrective and preventive actions to improve service standard at all service centres for all identified gaps.Maintain MSL at Service Centre’s.Plan to open new Service Centre.Co-ordinate major escalated issues to HO.Audit Service Centre’s on regular basis.Provide guidance to the team to ensure continuous improvement in service standards.Conduct Training Program for Service Centre. Regular visit Retail Market. -
Executive Customer Services (Mobile)Intex Technologies (India) Ltd. Jun 2010 - Sep 2010Bihar & JharkhandMaintaining the Service Operations in State for Intex MobilesMonitor & Support 8 Service Centre’s, 20 Distributor’s and 2 Super Distributors in Jharkhand.Maintain MSL at Service Centre’s.Organize Training on CRM and S/W.Audit Service Centre’s on regular basis.Responsible for appointing new Service Centre.Co-ordinate major escalated issues with HO.Approves Service Claim Settlement.Approve DOA Settlement.Regular visit retail market.Plan & Project better service to customers.Encourage sales & service for team work.
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Officer Technical ServicesThe Mobilestore Limited Jul 2008 - May 2010Kolkata Area, IndiaRecognized for outstanding performance and rewarded with increment and promotion from Technical Associate to Technical Officer.Product Technical Head Independently handle all escalation of East Zone RAY & Alcatel callsMaintaining the Service Operations Warranty (Sony Ericsson, Samsung, Fly, Ray, Alcatel) & Non – Warranty (All Brand).Responsible for developing and implementing inventory control procedures and coordinating and managing physical cycle counts.Supervise Hubs and Spokes model in KolkataContinually assist all department managers to identify and understand key projects, initiatives, and workloads. -
Associate Technical ServicesThe Mobile Store Jul 2007 - Jun 2008Tms Kakurgachi Branch, Kolkata-Maintaining the Service Operations Non - Warranty.-Repair of GSM Phones Non – Warranty.-ELS (Entry Level Scanning) -
Service Engineer (L2)Nokia Care Centre May 2006 - Jul 2007Phool Bagan, Kolkata-Maintaining the service operations.-Repair of GSM Phones-ELS (Entry Level Scanning).
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Service EngineerAuthentic Communications Feb 2005 - Apr 2006Kolkata Area, India-Maintaining the Service & Repair of PCO Machine, Telephones, Codlessphone, EPABX & Mobiles.
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Sales ExecutiveAvid Communication Aug 2004 - Jan 2005Kolkata Area, India-Sales Promotion & Marketing.
Tufail Ahmed Khan Skills
Tufail Ahmed Khan Education Details
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The Gorge Telegraph Training InstituteElectronics And Telecommunication -
The Oxford PolytechnicElectronics And Telecommunication
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St. Judes High SchoolElectrical, Electronics And Communications Engineering
Frequently Asked Questions about Tufail Ahmed Khan
What company does Tufail Ahmed Khan work for?
Tufail Ahmed Khan works for Vishwas Multitech System Pvt. Ltd.
What is Tufail Ahmed Khan's role at the current company?
Tufail Ahmed Khan's current role is Service Manager at Vishwas Multitech Pvt Ltd.
What is Tufail Ahmed Khan's email address?
Tufail Ahmed Khan's email address is kh****@****ail.com
What schools did Tufail Ahmed Khan attend?
Tufail Ahmed Khan attended The Gorge Telegraph Training Institute, The Oxford Polytechnic, St. Judes High School.
What skills is Tufail Ahmed Khan known for?
Tufail Ahmed Khan has skills like Channel Partners, Teamwork, Technical Training, Troubleshooting, Telecommunications, Inventory Management, Business Development, Mis, Mobile Devices, Customer Service, Crm, Electronics Repair.
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TUFAIL AHMED Khan
Mumbai -
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