• Exceeded revenue targets 3 out of 5 months in position• In charge of creating an inviting and upscale dining atmosphere• Facilitated communication between FOH and BOH• Maintained the restaurant to have it in impeccable shape at all times• Managed Banquet operations

• Top up-seller of specialty restaurants 4 months in a row• Achieved 98% satisfaction rating in section, consistently scoring the highest rates in the Main Dining Room• Leader of cross-functional teams with direct reports including 1 head waiter, 22 waiters, 22 assistant waiters, 3 sommeliers, 4 bar servers, 2 bartenders• Managed Banquet operations• Knowledgeable about all ship activities and ports, including schedule, weather, recommended food and wine, and points of interest onshore• Responsible for all follow-up after guest complaints• Managed reservations, arranged the seating of the guests in the dining room, greeted guests upon arrival, and personally accompanied guests to their seats• Fully in charge of food quality and service up to United States Public Health standards• Sent daily reports to F&B Manager about guest complaints, food complaints, service complaints, allergies, dietary restrictions, and special occasions/special requests• Managed the scheduling and training of staff

• Led a team of direct reports including 9 room service attendants, 2 mini bar attendants, and 3 phone operators• Worked closely with the Room Service Kitchen to coordinate 24 hour service• Worked closely with Guest Relations and general F&B staff to schedule special deliveries for special occasions• Managed room service budget and ordered consumables

• Possessed an intimate knowledge of menus that changed daily and provided recommendations to guests based on their personal tastes• Trained and mentored waiters to help them advance in their career• Knowledgeable about various dietary and allergy restrictions, including gluten free, vegan, vegetarian, lactose intolerant, Kosher, Halal, soy free, and MSG free• Waited on guests with both plated and buffet service setups

• Engaged with guests to make each of them feel like a VIP• Supported the rest of the wait staff and BOH to coordinate uninterrupted service• Provided service for breakfast, lunch, and dinner

• Anticipated guest needs to stay one step ahead in providing great service• Worked closely with Guest Relations to ensure a seamless and unforgettable experience for each guest

• Scheduled Privates’ duties and organized their activities• Coordinated Change of Watch• Effectively communicated directives

• Ensured accuracy of guest orders• Delivered excellent, timely service

• Coordinated and led daily guest activities• Interacted with guests to foster a happy, fun environment• Implemented changes and improvements to activities and schedule to be more convenient and entertaining for guests