Driving business growth, and collaborating closely with the sales team to understand their needs and provide operational and administrative support in order to maximize the efficiency of sales efforts,• Overseeing the day-to-day activities of the call center to ensure exceptional customer service, implementing best practices in call handling, response times, and issue resolution,• Keeping close track of documents, maintaining accurate records, and ensuring compliance with regulatory requirements.Enhanced operational efficiency by providing essential support across various processes, including sales, business development, contract management, and transaction tracking, while also resolving operational issues,Established the call center from scratch, provided excellent customer support, and ensured a positive customer experience.

Handled a wide range of financial transactions while providing exceptional customer service, assisted customers in opening new accounts, updated account information, and answered account-related questions,Identified opportunities to promote and sell bank products, based on customer needs and preferences and assisted customers with account discrepancies, resolved issues, and escalated complex matters as needed.***Transferred to the central branch based on exceptional performance and discovery of critical fraud after working at the Taksim and Kapalicarsi branches for four months.

Assisted customers with the problems encountered during the merger process of Gunes Sigorta, Ziraat Sigorta, and Hayat Sigorta insurance companies,Upon successfully obtaining the Segem certificate, provided comprehensive insurance information support to customers, engaged in insurance sales and customer service, and collaborated with the legal department in preparing insurance documentation.

Provided project-based support to address and resolve customer complaints, including tackling a significant backlog of 30,000 unanswered emails resulting from the pandemic, and coordinated the call center team's daily activities.

Assisted customers and end-users with technical issues they encountered while using the company’s web hosting service, answered questions, and performed sales and service renewal activities.

Provided support and assistance to customers having problems with the Koc group home appliances and electronic devices and ensured a positive customer experience.