Tugba Bertan Papapetropoulou Email & Phone Number

Athens, Attiki, Greece

GE Vernova is a planned, purpose-built global energy company that includes Power, Wind, and Electrification businesses and is supported by its accelerator businesses of Advanced Research, Consulting Services, and Financial Services. Building on over 130 years of experience tackling the world’s challenges, GE Vernova is uniquely positioned to help lead the energy transition by continuing to electrify the world while simultaneously working to decarbonize it. GE Vernova helps customers power economies and deliver electricity that is vital to health, safety, security, and improved quality of life. GE Vernova is headquartered in Cambridge, Massachusetts, U.S., with more than 80,000 employees across 100+ countries around the world. GE Vernova’s Gas Power business engineers advanced, efficient natural gas-powered technologies and services, along with decarbonization solutions that aim to help electrify a lower carbon future. As part of the Gas Power One Field Services team, FieldCore installs, maintains and upgrades power generation equipment, enabling operators of the world’s energy infrastructure to provide more reliable and affordable energy.

Athens, Attiki, Greece

Athens, Attiki, Greece

o Monitoring daily operational KPIs and delivering in process level.o Monitoring agent calls & chats and email interactions on daily basis to ensure quality standards and legal compliance are maintained.o Articulate process improvement suggestions.o Analyzing the audits service incident data, emails and customer surveys to identify areas of service delivery that did not meet pre-established performance standards.o Provides structured and timely recommendations; verbal and/or written feedback to Quality Coordinator, Call Center leadership and the Call Center operations.o Developing and conducting targeted group coaching sessions for analysts that address Service Quality deficiencies and/or improvement opportunities.o Facilitating calibration/group sessions regarding the quality program.o Using Call Center tools to gather data and analyze trends or patterns affecting quality.o Collaborating with call quality team members to identify and streamline processes and implement process standards that enhance service delivery and the customer experience.

Athens

Istanbul, Turkey

o Acting as SME, supporting the team leader with daily team operations and allocation of workload.o Full-cycle recruitment for Customer Development, Supply Chain, Manufacturing, Research & Development, Finance, HR and Marketing functions for Unilever.o Responsible for blue collar, white collar, Management Trainees, Project Interns.o Working with strict SLAs, KPI’s and metrics.o Competency-based interviews, onboarding, career events, pipeline management, new joiner orientation.o Implementation of the recruitment tools Brassring and Avature, working with the global teams as the super user.o Reporting on a regular basis and special reports on request, identify issues and recommend actions.o Taking active part in the revision/update of business process documentation, supporting documentation, job aids, checklists, forms.

Istanbul, Turkey

Istanbul, Turkey

o Writing and updating the instructions of the departmento Nourishing The Performance System’s and 360 degree performance evaluation system’s actions and contributing the developmentso Responsible from gathering and controlling Business Plan targets in the direction of being SMARTo Setting and assigning the bank employee’s supervisorso Responsible from assigning the bank employee’s performance forms due to the long-term vacations, business changes and the dates of the termso Nourishing the studies of performance evaluation analysiso Checking the performance evaluations by person basedo Making and controlling the studies of thank-you letters and warning letterso Nourishing to make the surveys of Customer Satisfaction and Corporate Culture. With the results of these surveys helping in the preparation of reportso Nourishing to make material reports and give presentations to NBGo Responsible from the all translationso Checking, using and responsible from the performance management module (Strategic Functional Systems Manufacturing)o Making and attending weekly meetings with the SFS teamo Attending the weekly and monthly meetings of departmento Using the observation and report screens of the Human Resources program (Bilin Hümanist)o Helping to the bank employee’s in the usage of Performance Management Screens o Sending emails about Performance Management periods to all bank employee’so Sending warning emails about deadlineo Responsible from the all emails of Performance Management Department

Istanbul, Turkey

Recruitment

Human Resources Management Programme

Bachelor'S Degree, Modern Greek Language And Literature, 3.12 / 4

High School, Foreign Languages And Literatures, General, 4 / 5