Manage the full staffing process, including recruitment, interviewing, hiring, and onboarding to ensure seamless talent acquisition.Develop and deliver weekly employee rotation plans tailored to client needs, ensuring optimal resource allocation.Monitor and evaluate staff performance, implementing targeted interventions to drive improvement and productivity.Ensure consistent application of company HR policies, maintaining compliance and fostering a positive workplace culture.Update job descriptions in line with the Integrated Management System, aligning roles with company objectives and standards.Collaborate with cross-functional departments to streamline workflows, driving efficiency across the organisation.Provide mentorship and guidance to HR team members, fostering professional development and maintaining high team performance.

Managed end-to-end domestic and international recruitment processes, aligning hiring strategies with business goals.Executed HR Business Partner (HRBP) strategies within the Commercial Product Strategic Business Unit (SBU).Conducted competency-based interviews and administered general ability and personality tests to ensure the selection of high-calibre candidates.Posted job advertisements on career portals, effectively managed the recruitment process, and built a robust talent pipeline.Successfully recruited for diverse roles in IT, Sales & Marketing, Finance, Logistics, and production management, often under tight deadlines.Enhanced employee loyalty and strengthened the employer brand by developing innovative HR-Marketing projects.Organised and managed recruitment fairs and events to attract top talent and promote the company’s employer brand.Produced detailed recruitment and HR-Marketing reports and performed data analysis to support decision-making and improve processes.

Designed, generated, and maintained detailed reports for management and customers, ensuring accuracy and actionable insights.Collaborated with cross-functional departments to understand reporting needs and deliver customised solutions.Managed the preparation and distribution of weekly and monthly payroll reports, ensuring timely and error-free submissions.Oversaw the creation of monthly performance reports for customer agents, providing key metrics to support decision-making and performance evaluations.

Managed end-to-end recruitment processes for European Union (EU) projects, ensuring compliance with program requirements.Published advertisements on various portals and social media platforms to attract and engage potential candidates.Disseminated information about EU opportunities, such as Erasmus+ and European Solidarity Corps, through networks like Eurodesk.Organised national and international events (both face-to-face and online) to promote and support project objectives.Established new partnerships and contributed to organisational development by initiating international collaborations.Coordinated the entire lifecycle of EU projects, including planning, implementation, and reporting, ensuring successful execution and alignment with EU guidelines.

Explored different cultures and environments while engaging in various short-term roles, enhancing adaptability and intercultural communication skills.Managed time effectively to balance travel and temporary work assignments, showcasing flexibility and self-motivation.Gained practical experience in [customer service, hospitality and manual labour], developing problem-solving and teamwork skills.Enhanced resilience and independence through navigating new challenges in unfamiliar settings.

Provided exceptional customer support through call handling and written follow-ups, ensuring prompt and accurate responses to inquiries.Monitored and moderated social media interactions, maintaining a positive online presence and addressing customer concerns effectively.Managed complaints and pre-sale queries related to products and technology, delivering tailored solutions to enhance customer satisfaction.Maintained up-to-date knowledge of policies and procedures to ensure compliance and accuracy in responses.Consistently achieved quality targets and Key Performance Indicators (KPIs) for call handling and customer service.Utilised negotiation and problem-solving skills to provide guidance and solutions that met customers' individual needs.

Learned and applied Theatre in Education (TiE) and Drama in Education (DiE) methodologies to design and deliver engaging drama lessons.Supported international project coordination by assisting with planning, proposal development, and identifying collaboration opportunities.Organised events and facilitated communication with international partners and volunteers to promote art-pedagogy and theatre projects.Provided hands-on support to the Maybug theatre group, assisting the team leader in managing activities for young people with mental disabilities.Enhanced cross-cultural communication and organisational skills by liaising with diverse stakeholders and fostering international partnerships.

Organised and attended client meetings on behalf of the Managing Director to strengthen relationships and identify recruitment needs.Conducted market research to identify and target potential customers, expanding the company’s client base.Utilised LinkedIn Recruiter and other platforms to source top talent for various roles, including executive-level positions.Managed the applicant tracking system (ATS), ensuring accurate and up-to-date candidate records.Performed database searches and headhunting for executive recruitment processes, including conducting interviews and assessments.Supported global recruitment projects by leveraging executive search strategies and market insights.