I am responsible for Thinxtra’s Operations, Services, Pre-sales/Solution Delivery teamand Customer Support. Thinxtra’s operations include Platform Services, 0G Network in all territories, Soracom Cellular global services, hardware services, bundled services, customer support, and internal systems. I am responsible for the monitoring, maintenance and operational upkeep and expansion of the services and the 0GNetwork to support Thinxtra’s Channel Partner and customer needs as they scale. I am accountable for ensuring Thinxtra’s sales team, prospects, channel partners, and end customers are supported through the operation of the services.The role will be customer facing at times at the various stages of the sales and operational periods. The network team, customer support team, and the software technical resources report to me directly.Key Responsibilities:● Oversee all operational aspects of the business including the solution software services, the 0G network, the internal IT systems and software services and the customer ongoing support● Ensure solution, services and network uptime to agreed SLAs● Ensure network operation, maintenance, upgrades and expansion is carried out to budget and in-time for customer needs● Ensure any applicable metrics and performance pointers are in place in order to measure all progress.● Ensure that pre-sales function provides sales team with timely and accurate information in order to winand onboard channel partners and customers and grow share of wallet● Lead internal projects that drive increased visibility, reporting and efficiencies● Build team and ensure staff retention with the internal team and high calibre contractors● Build repeatable processes and continuously improve efficiencies, automate where possible● Control & manage budget related to operations.

As the subject matter expert for 3GPP related IoT/4G and 5G features and functionality, my role provides strategic direction for technology as well as the direction of the team influencing stakeholders and team members.Key Responsibilities• Subject matter expert on 3GPP IoT/5G/4G Core Network domains for assigned customer solutions/ enterprise products• Support my manager and other stakeholders in interfacing between internal customer facing units, SingTel group, partners and external customers• Understanding the risks, evolution, assumptions, and dependencies of associated services and products.• Provides consultation on the design and development for solution development and process automation.• Propose, and obtain support for, conceptual solutions that meet business needs.• Manage process change with stakeholders and minimise disruptions to automation.• Ensure continuous improvements to the systems and processes through proactive review and optimization initiatives with the business. • Assist my manager, chairing stakeholder meetings, provide analytics, metrics and insights for reporting to senior management levels• Deep subject matter expertise working independently, role modelling and coaching team to ensure knowledge transfer.

The purpose of my role at Optus is to manage and support Optus IoT Solution offerings across a range of business units. Some of my responsibilities are:• Strategising and actioning inputs from business units such as different Network teams, IT, Infosec as well as various customer facing units to successfully deliver expected outcomes in an extensible method and guiding Optus’ IoT vision.• Assisting in the IoT plans and strategy, working closely with network architects and internal stakeholders alike to implement best in breed solutions. • Implementation, testing and operation of HW/SW components of IoT Platforms, and any IoT related features within Optus.• Acting as Product Owner for the Agile IoT Product Team, looking after feature deliveries using Optus Elements - application enablement platform for IoT Solutions• Tier 3 support for Network IoT Platforms; having accountability and ownership for problem identification and recommend solution(s).• Integration of new technologies, upgrades of existing platform• Development and onboarding of Networks lead use cases. • Supporting customer facing units (Enterprise, Wholesale, SMB and Consumer) in identifying opportunity gaps and delivering Value Added Offerings for IoT.• Apply and monitor strict information security and privacy principles across the whole IoT Solution offerings of Optus.• Engage various IoT platform and device vendors to ensure a scalable and fit for purpose IoT solutions are provided to Optus Enterprise customers

I was part of the Global Business Development Team whose mission is to accelerate market demand, connectivity and service revenues globally with Sigfox Operators, Channel, Alliance and Ecosystem partners. Reporting to the director of client solutions and success, my missions and accomplishments as the EMEA Client Solutions Team Leader were:- Accountable for direct and indirect connectivity and solution sales, with decisive solutions orientated pre-sales support,- Accountable for the customer success through adoption of IOT solutions within our client’s business - considering Sigfox delivery and the customer's people/process/technology implications,- Accountable for the success of the customer solutions team & their pre-sales activities in Europe, Middle East and Africa.- Building and managing a team of 8 solution architects, responsible for regions within the area. - Building trusted relationships within product management, engineering and sales departments of the company to ensure the customer requirements are properly communicated to product line with a clear roadmap.- Building trusted relationships with Sigfox Operators, Ecosystem partners and Sigfox customers by attending business events, conferences and workshops.- Building knowledge base around various use cases, markets and industries.

Thinxtra is the Sigfox Operator for Australia, New Zealand and Hong Kong deploying, operating & commercialising a nationwide low power wide area network (LPWAN) dedicated to the Internet of Things (IOT), in partnership with Sigfox, world-leading technology provider in this field.Some of activities that I lead with a team of talented engineers: - Design of Thinxtra backhaul network - Design and build of the Thinxtra's own network management system (NMS) and Network Operations Center (NOC) - Field and lab testing of network equipment, including base stations, end devices and backhaul routers - Installation, commissioning and integration of Sigfox LPWAN in Australia, New Zealand and Hong Kong - Device and platform tests for Sigfox equipment, including integration of third party platforms into Sigfox backend - Device and platform demonstrations - Build and maintain Thinxtra office network and IT systems - Maintain relations with government and legal entities as a telecommunications carrier. - Maintain relations with customers and partners at a technical level, supporting Thinxtra technical sales and pre-sales team - Create and maintain operations & support processes - Create and maintain IT processes - Manage the technology operations team - Build Thinxtra's own IoT Platform: XCloud - Proactive and Reactive maintenance of Thinxtra's Network and IT Systems.

Technical Sales Engineer responsible for driving and managing the technology evaluation stage of the sales process for Wireless M2M products.Working in conjunction with the sales team as the key technical advisor and product advocate for NetComm products. Both pre-sales and post-sales engagement on all aspects of the pre-sales, evaluation, and product customization/development process of M2M products including analysis of customer installation requirements (mounting, wiring, peripherals etc.) and recommendation of appropriate solutions.

Full-time contractor as a member of Mobile Platform Data Engineering Department. My main responsibilities were:- Planning and design of the Small Cell clusters- Supervising and executing major changes, upgrades, migrations and integrations- Testing new features / patches / procedures provided by the vendor- System integration testing, system upgrade testing- End-to-end troubleshooting and 3rd level support- In house training to 1st and 2nd level support.Key Highlights during my work were:• Successfully executed the in-sourcing of Small Cell OSS system. Provided support and documentation during the transitioning phase.• Successfully planned, tested and executed the platform upgrades. Provided technical support during and after the upgrade.• Provided support for day-to-day maintenance activities. Developed numerous scripts for daily actions.• Executed core network migration of Small Cell gateway from legacy SGSNs to next generation SGSNs and SAEs.

Member of Wireless Access Department at Alcatel-Lucent, Turkey.Worked on integration, commissioning and technical support of Alcatel-Lucent Wireless Network solutions: WiMAX and 3G Femto (Small Cells) for various local and overseas projects.Member of Global Product Expertise Center (GPEC) at Alcatel-Lucent Turkey.Worked on Femto Network integration and troubleshooting technical documentation.

As a member of the Northwest O&M Department, responsible for the O&M of RAN hardware.•Operation and maintenance of the existing Ericsson BSS (BTS and BSC)•Supervision of the field technicians.•Acceptance tests of the base stations.•Examination and solution of the BTS related customer cases.•Supervision of the 3G Trial Project for Istanbul sites.

Sisecam is the market leader of glass manufacturing in Turkey. I worked in research & engineering department as a Project Engineer to design the electronic control systems of glass furnaces that Sisecam owns across Turkey and Europe.Some of my responsibilities were as follows:• Design of the pressure, temperature, oxygen and fuel flow control systems of the glass furnaces.• Engage new vendors for research and development activities.

I worked as a research and teaching assistant while I was studying my master's degree. My specialties were on Electrical circuits, Analogue Design, Logical Circuits.