Julia Terry Email & Phone Number

Orlando, Florida, United States

Orlando, Florida, United States

• Upholds the Disney standard while operating various ride systems which include spieling, monitoring guest flow, anticipating guest needs, operating with safety and demonstrating patience while immersing Guests in the story of the land• Trains new Cast Members by preparing them to use the Four Keys Basics in their everyday role, with a high emphasis on safety while operating moving attractions• Acts as a resource for other Cast to ask questions and better understand the operation• Leads groups on tours based on the Dinoland USA backstory and overall Disneyheritage integrated into our land

Orlando, Florida, United States

• Provides outstanding guest service while handling difficult guest situations such as lost time, poor cast interaction, and overall guest concerns• Empowers Cast Members to utilize strong Guest Service skills and area resources to provide appropriate Guest Service Recovery• Responsible for providing leadership and direction to Cast Members, promoting teamwork, responding to attraction downtimes, providing Guest service recovery, and responding to other needs as requested by the Park Duty or Leadership team

Chicago, Illinois, United States

• Used immersive language to allow Guests to become part of our story• Demonstrated strong Guest-focused engagement on and off the sales floor• Assisted Guests in finding solutions that best meets their needs while leveraging allavailable resources, including ShopDisney.com• Performed POS duties in an efficient and timely manner while maintaining a high levelof Guest Service

Chicago, Illinois, United States

Chicago, Illinois, United States

• Demonstrated strong verbal communication skills• Proven ability to prioritize, and deliver on multiple responsibilities efficiently

Master Of Arts - Ma, Mass Communication/Media Studies

Bachelor'S Degree, Psychology

Associate Of Arts - Aa, Photography