As the Manager of the Wtrip Travel and Tourism Agency, I have been responsible for the implementation and management of the agency since its inception. My role encompasses the planning and execution of essential operational processes necessary for the agency's operation, as well as the development and launch of tourism products.I have led the creation of travel packages and services, ensuring they meet customer expectations and needs while aligning with market trends. My approach involves detailed analysis of market demands and adapting products to maximize the agency's attractiveness and competitiveness.Although I currently do not have direct collaborators, I am focused on structuring efficient processes and laying the groundwork for a future team. I work on implementing systems and tools that will support the daily operation of the agency, preparing the groundwork for effective team management when necessary.Additionally, I develop marketing and promotion strategies to increase Wtrip's visibility and attract new clients. I monitor the agency's performance and adjust strategies as needed to continuously improve the services offered. My goal is to ensure that Wtrip establishes itself as a reference in the travel and tourism sector, providing exceptional experiences to clients.

As a Forex Trader at FTMO, I am responsible for trading currency pairs in the foreign exchange market, using a combination of technical and fundamental analysis to optimize trading strategies. My main responsibilities include executing buy and sell trades, managing risk, and developing strategies to maximize returns and minimize losses.I use advanced technical and fundamental analysis tools to identify market opportunities and make informed decisions. I closely monitor economic news and global events that impact the market, adjusting my tactics as necessary. I develop and implement trading strategies based on quantitative models, conducting backtesting and continuous adjustments to optimize performance.I actively manage risk through the application of stop-loss and take-profit orders, adjusting position sizes and the risk associated with each trade. I monitor and analyze the performance of my trades, producing detailed reports and adjusting strategies based on results. I make quick decisions in a dynamic trading environment to capitalize on opportunities and minimize losses.

During my 18 years at Miotec Equipamentos Biomédicos, I played a crucial role in IT, technical support, and technical assistance. I led the development and implementation of the company's website, blog, and online store, significantly increasing online presence and sales. I implemented ERP and CRM systems, optimizing internal processes and improving customer relationship management. I also introduced a marketing automation tool that personalized campaigns, resulting in higher engagement.In technical support, I developed and maintained a helpdesk platform for ticket creation, improving service efficiency and customer satisfaction. I provided in-person and online training in electromyography and biofeedback, as well as created operation manuals for hardware and software products. In technical assistance, I was responsible for communication between clients and the assistance department for repairs and product updates, and helped develop equipment revision and updating services.I implemented an online scheduling system with YouCanBook.me to facilitate support appointments and calls with sales specialists. I also structured, implemented, and maintained the automated customer service tool Digisac, optimizing customer communication and reducing response times. I participated in trade shows, congresses, and courses, representing the company with product demonstrations and direct customer service, strengthening customer relationships.

My work in marketing was characterized by innovative campaigns and strengthening Miotec's digital presence. I developed and executed numerous marketing campaigns, including for significant dates like Mother's Day, Physical Therapist's Day, Black Friday, and the company's anniversary. I created exclusive bonuses and giveaways that increased customer engagement and sales.I implemented an inbound marketing strategy in partnership with Rock Content and RD Station, resulting in a tenfold increase in lead generation. I was responsible for operationalizing this project, enhancing lead generation, and strengthening Miotec's online presence. I also coordinated a third-party marketing team in partnership with Agência CRWA, defining marketing strategies, social media campaigns, e-commerce, Google Ads, SEO, and inbound marketing.I planned and launched digital products such as FIBE - Evidence-Based Physiotherapy, in collaboration with Physiotherapist Adriane Bertotto, focusing on techniques for treating pelvic floor dysfunctions. I also created and launched the Fisioterapeuta SMART workshop, in partnership with Physiotherapist Betina Foscarini, teaching physiotherapy professionals how to add more value to their sessions.

I was essential in product development at Miotec, actively participating in hardware and software projects for electromyography and biofeedback. I collaborated with engineering and design teams to ensure products met market needs and maintained high quality standards. I was involved in the research, development, and localization of imported products, from supplier selection to providing guidance on registration and labeling for sale in Brazil.In the sales sector, I led the team, setting aggressive goals that were exceeded, significantly contributing to the annual revenue growth. In partnership with DNA de Vendas, I developed a sales playbook that increased conversion rates from 8% to 10%. I was also responsible for developing a representative in Colombia, supporting the regulatory setup, pricing, and export operations of medical products.I oversaw the establishment of a commercial department for participating in bids on Comprasnet and other procurement systems. This international expansion and focus on strategic sales allowed Miotec to grow sustainably and increase its presence in the global market.

During my 18 years at Miotec Equipamentos Biomédicos, I played a crucial role in IT, technical support, and technical assistance. I led the development and implementation of the company's website, blog, and online store, significantly increasing online presence and sales. I implemented ERP and CRM systems, optimizing internal processes and improving customer relationship management. I also introduced a marketing automation tool that personalized campaigns, resulting in higher engagement.In technical support, I developed and maintained a helpdesk platform for ticket creation, improving service efficiency and customer satisfaction. I provided in-person and online training in electromyography and biofeedback, as well as created operation manuals for hardware and software products. In technical assistance, I was responsible for communication between clients and the assistance department for repairs and product updates, and helped develop equipment revision and updating services.I implemented an online scheduling system with YouCanBook.me to facilitate support appointments and calls with sales specialists. I also structured, implemented, and maintained the automated customer service tool Digisac, optimizing customer communication and reducing response times. I participated in trade shows, congresses, and courses, representing the company with product demonstrations and direct customer service, strengthening customer relationships.