The World's Paper Company(Former division of International Paper)

-SAP Sheeter Supply Planner Poweruser

-Trained Customer Service in Krakow, Poland to replace US based customer Service-Manage roll inventory for 1500 tons of Coated Paper with average turn of 8 times a year -PaperPro Power User-Brand Specialist for Carolina Coated Boards, Accent Opaque, Williamsburg Offset and Springhill Colors-Maintaining Stocking Program for 1000 tons of Carolina Coated Board

-Manage roll inventory for 1500 tons of Coated Paper with average turn of 8 times a year-Current PaperPro Power User-Power User for Sold to/Ship to program-On the team for the SE Portal.-JD Edwards Power User for the North East Region-Brand Specialist for Carolina Coated Boards-Maintaining Stocking Program for 1000 tons of Carolina Coated Board-Back up on the AE Council-On Edge Team for Order Manager-Assisted in the training of Sametime.-Updated the Northeast with CARE and Champ after Project Phoenix, as well as people from other regions-Assisted with training of PPR and QTA-Trained a module for the entire floor for ALIGN regarding SE/FAC Communication Process

-Underwent training to become a PowerUser for Champ for the Northeast Region-Designed and distributed Carolina Price sheets for all Customer Service.-Assisted in the installing of the Champ System for the Northeast.-Assisted in design and implementing the Shipping Criteria Quick Reference Sheet.-Currently on the Move Team for Willow Lake-Updated and redesigned the Springhill and Williamsburg quick Reference sheet for all customer service-Currently the GoTo person before IT is called to resolve any systems problems-Assisted management with designing Presentation.-Designing and implementing a Key Accounts Booklet that will be Tested in the Northeast Region-Assisted in the designing and organizing of Align Presentations

-Assisted in Implementing the Care Database among the Northeast Region-Assisted in installing Sametime on the desk of 30+ employees.

-Assisting with escalation procedures to address customer issues and concerns-Creating standards for PlanetRx use of web based Instant Messenger Customer Service (eGain Live)-Assisting in training using Kana email software-Supporting Palm Pilot order management system-Developed customer relationship management strategy

-Assisted with escalation procedures to address customer issues and concerns-Completed Kaset International Customer Service Training -Implemented upgrades to customer database-Supported phone-based customer service initiative-Assisted PlanetRx pharmacy with upgrading legacy Proteus systems

-Managed six mechanics/floor salespersons -Buyer for all major bike lines and accessories -Developed marketing and promotional materials for the store-Established customer service standards for phone, Internet and in-store interaction -Created escalation procedures to address customer issues and concerns-Implemented initial database marketing program-Increased sales 275% within the 3 years