Tully Moore Email & Phone Number

Boston, Ma, Us

Santa Clara, Ca, Us

I'm a brand ambassador and seasoned technology strategist focused on driving high-impact business outcomes through our ServiceNow Partner Ecosystem. Leveraging experience in SaaS technology, deployment strategy, and technical deployment, I optimize business transformation efforts and strive to deliver exceptional value.By blending hands-on expertise with strategic insights, I foster strong relationships, conduct impactful workshops, and develop tailored solutions that drive success for our partners. My commitment to continuous learning and thought leadership keeps me at the forefront of industry trends, always ready to deliver cutting-edge solutions and insights.

Boston, Massachusetts, Us

Pre-Sales Solution Architect with a discipline in SaaS solutioning, strategy, and technical deployment possibilities within Fintech, Healthcare, Automotive, and other key industries. I meet with GoTo's Largest Enterprise clients to align project requirements with business outcomes in a way that can be presented to C-Level executives and tasked to project teams for delivery. Areas of Expertise: Solutioning against Business Objectives that involve Security Initiatives, compliance and regulatory conditions and Application and Platform Integration for:- Contact Centers- Helpdesk (Internal / External IT)- Global Service Integrators (GSI)- Managed Service Providers (MSP)- Special Project Teams (BPO or other)Mapping End-to-End remote support experience (customers and technicians) that can be tied to measurable performance metrics which establish or improve operational efficiency. Measurable / Repeatable / Sustainable / Scalable

Boston, Massachusetts, Us

Technical solutioning with a focus on strategy and deployment possibilities for standardizing Remote access & support solutions for internal and external use.Areas of Expertise: Solutioning against KPI's & Business Drivers- Contact Centers- Helpdesk - Internal / External IT- Global Service Integrators (GSI)- Managed Services (MSP)- Special Projects (BPO or other)End to End experience (customers and technicians). Creating measurable performance metrics and establishing or improving process and procedure. Identifying Integration points and business intelligence that align with business goals or objectives. Measurable / Repeatable / Sustainable / Scalable

Boston, Massachusetts, Us

Subject matter expert and technical resource for LogMeIn's Portfolio of Products. I have a prioritized focus for helping businesses align solution requirements with our Platforms & Technologies. Areas of Focus:Helpdesk/Contact Center Solutions- Conversational AI / End User Self-Service (Intelligent Chatbots)- Live Chat / Co-Browse / Remote Access / Remote Management- Case Management / Ticketing / API Connectors / Bi-directional API's Identity as a Service (IDaaS)- Employee Password Vaulting - Privileged & Non-Privileged Shared Creds & Secure Notes- MFA / 2FA / SSO / Federated Services Unified Communications as a Service (UCaaS)- Internal communication platform access- Video/Web Conferencing- Webinar and Webcast Services- Cloud PBX / SIP Trucking / SD-WAN

Boston, Massachusetts, Us

Challenging the Status Quo for how businesses support their customers; Focused entirely on the customer experience and the integration of tools to scale with varying business needs to engage customers or employees at the right time with the right tools. From AI-driven self help through full, hands on, permission based remote access.

Boston, Massachusetts, Us

Strategic account manager focused on growing business relationships and driving value behind our products. I actively develop current customer deployments of LogMeIn's SaaS & Cloud-based applications and introduce products that enhance the Omni-channel experience as they relate.Formulating strategic plans to surpass a higher than average sales quota is a goal I work diligently to execute against. This comes with an active focus to Mind the Gap and have a very clear understanding of how my day to day activity directly relates to my success.Specialties: Strategic Sales & Marketing presentations, Project and deal cycle management, Customer Service and Account Management, Business Development, Product Presentations and Demonstrations, Contract Negotiations.

Boston, Massachusetts, Us

Users worldwide rely on LogMeIn solutions for remote control, file sharing, systems management, data backup, business collaboration and on-demand customer support of PCs, servers, Macintosh computers, smartphones and other connected devices. Our award-winning solutions are easy to try, buy and deploy from any web browser with an Internet connection. Over 125 million devices worldwide have connected to a LogMeIn service.

Boston, Massachusetts, Us

• Supervise and direct the daily activities of call center agents, including schedule adherence and provide direct input into performance evaluations delivered by User Services Managers • Act as an information resource and answer agent’s questions, assign tasks, follow-up and give instructions as needed to team members• Coach, mentor, monitor and evaluate agents to improve efficiencies• Communicate solutions, successes, and opportunities to the User Services Manager • Ensure that team members acquire the appropriate support and training to ensure best skills and knowledge are applied to the job• Act as an escalation point for customer concerns and issues • Communicate changes in process and products to team members• Monitor team’s performance, coach and discipline as necessary with managers input• Quality check teams emails, chats and tweets to ensure quality standard is met• Answer escalated customer calls and/or incoming calls as needed• Responsible for your teams ability to meet established call center performance metrics

Basking Ridge, Nj, Us

Basking Ridge, Nj, Us

Associate'S Degree, Business Administration And Management, General

Education record