Tully Slattery Email & Phone Number

Perth, Western Australia, Australia

- Working in a Cloud Security and Governance Team- Assisted in identification and mitigation of system vulnerabilities - Experience in responding to security incidents- Conducting assessments of risks in new platforms and applications- Conducting periodic vulnerability management reports using in depth scans of applications- Produced and published security education and awareness

Perth, Western Australia, Australia

- Triage customer contacts, provide first line support and troubleshooting for all IT support queries andliaise with IT Support teams ensuring incidents and requests that cannot be resolved are appropriatelyescalated- Troubleshoot and resolve IT issues over multiple channels including phone, email, service deskescalating issues to the appropriate operational IT teams as required- Ensure all procured assets are tracked in the asset management system ensuring compliance for auditpurposes- Adopt the agreed service delivery and support processes to ensure efficient and effective IT supportpractices- Ensure compliance with security related policy/procedure and maintain an operational securityawareness at all times- Assisted in the training and continued guidance of multiple new members of the Service Desk team- I was also selected as part of a small team within Service Delivery to help bridge the gap in documentation and communication between the Service Delivery and Cyber Security teams. This consisted of me creating valuable documentation for the Service Delivery team in regards to Cyber Security incidents we may have to handle.

Perth, Western Australia, Australia

Perth, Western Australia, Australia

- Cooperating with a team of 3-6 ICT Support Officers to help uphold and manage all the ICT Systems at the college - Managed upwards of 1500 student and staff devices - Organized imaging of staff and student devices, including rollouts every six months and mastering of new systems and software - Handled a help desk system where students, staff and parents could email into a central email address as well as call an ILT Support number - Addressed and fixed software and hardware problems for staff and students walking into the office - Had the opportunity to work with high end management systems such as: Cisco Identity Services Engine, Microsoft System Center Configuration Manager, Active Directory, Cisco AMP and Cisco Prime - Handled and managed many network device set ups from new networking rollouts around the college