Jason Harrington Email & Phone Number

Harrisburg, Pennsylvania, United States

Commonwealth of Pennsylvania - Enterprise Technology Services Office (ETSO) - Project Manager

Commonwealth of Pennsylvania - Enterprise Technology Services Office (ETSO) - Project Manager

Mechanicsburg, PA 17050

• Manages and maintains Microsoft Windows applications and systems including but not limited to Windows 2007, Windows 7, Windows Server 2003, 2008, Microsoft Exchange 2010.
• Manages the acquisition, installation and maintenance of the organization’s local area network hardware/software including QoS for VoIP Phones.
• Manages network operations to include: troubleshooting connectivity problems with carriers; installing & maintaining routers; adding/terminating users; assigning rights and access; resetting passwords; establishing.
• Conducts technology orientation and On/Off Boarding for all employees relating to IT; specifically prepares technology and systems for new and existing staff throughout the entire company.
• Implements, administers and maintains Solar Winds (Orion) network and application monitoring system.
• As needed and appropriate, but no less than annually, provides written technology policy guidance to managers, supervisors, staff and consumers/participants.

Mechanicsburg, PA 17050

Tulsa, Oklahoma Area

• Empowered a team of 10 IP build Technicians and 1 IP Administrator
• Exceeded team revenue goals for 12 straight months for largest CLEC
• Utilized employee metrics to help build personal growth plans
• Managed Public IP space of 45mil+ and the IP Justification process

Tulsa, Oklahoma Area

• Build, Configure and Deploy IP configurations for DIA and VPN Services
• Revamp IPJ, BGP and escalation processes including form creation
• Train and support new team members including Offshore resources
• Working knowledge of Juniper, Cisco, and Alcatel-Lucent hardware

Tulsa, Oklahoma Area

• Build, Configure and Deploy IP configurations for global MPLS network
• Revamp IPJ, BGP and escalation processes including form creation
• Developed php configuration generator for custom CoS requests
• Train and support new team members including Offshore resources
• Working knowledge of Juniper, Cisco, and Alcatel-Lucent hardware

Tulsa, Oklahoma Area

• SolarWinds, Appworx/UC4 SCOM to monitor ONEOK network/systems.
• Facilitate outages within ONEOK IT infrastructure
• Provide Help Desk support to 5500+ employee base
• Manage SCADA system uptime via UCOS and OVision monitoring
• Working with Service-Now SaaS, AD, Sharepoint

Mechanicsburg, PA

• Acquire a large portfolio (over 8000 names) of internet-based real estate
• Examine performance metrics and adjust sale price to maximize profits
• Manage DNS records, forwarding, MX Records
• Facilitate construction of customer sites and customer support

York, PA

• End-user support provided to Comcast cable/telephony/internet customers
• Customer support and troubleshooting of users’ network, pc, email and Comcast digital product issues
• Cross-sell Comcast digital products and provide customer service

Carlisle, PA

• Provide end-user support and customer service for Embarq DSL internet
• Troubleshooting and resolve customers pc, network, email and DSL issues
• DSL modem provisioning

Atlanta, GA

• Communicate accurate status of the network during eventsMigrating traffic from large international telecom providers into Level 3’s infrastructure
• Proficient in NMS functionality, Working knowledge of Clarify, Remedy
• Initial fault isolation, equipment maintenance and management
• Surveillance of Level 3 network & infrastructure
• Working knowledge of vendor NMS such as Alcatel 1353 SH, 1303 NMX,
• Fujitsu Netsmart,etc Nortel INM/Preside, Ciena On-Center.

• Monitor, design and support a multi-vendor data/broadband ISP network
• Provision and maintain network resources for customer and ISP
• Dispatch, route and support telecom field technicians
• Overlook IP allocation, firewall maintenance
• Maintain daily paperwork, work orders, install routes/schedules & logs
• Provide 2nd Level Technical support and customer service to small/large client networks

Greater Atlanta Area

• Lucent Network Systems Customer Operations and Program Management
• Ring installation and turn-up team
• Cabling of DS-1's, DS-3's, and fiber jumpers
• Installation and provisioning of Lucent OC-3, OC-12 & OC-48
• Installation and provisioning of Fujitsu FLM 150, FLM 600 & FLM 2400