Conducted strategic planning sessions. Presented survey findings and executive reports. Delivered speeches and directed communication workshops. Developed surveys. Conducted benchmark studies. Managed quality assurance and risk management. Created and administered trainings. Supported, planned, and coordinated operations for single or multiple surveys. Reviewed, classified, and recorded survey data in preparation for computer analysis. Determined and specified details of survey projects, including sources of information, procedures to be used, and the design of survey instruments and materials. Prepared and presented summaries and analyses of survey data, including tables, graphs, and fact sheets that describe survey techniques and results. Conducted research to gather information about survey topics. Analyzed data from surveys, old records, and case studies, using statistical software. Produced documentation of the questionnaire development process, data collection methods, sampling designs, and decisions related to sample statistical weighting. Wrote training manuals to be used by survey interviewers. Trained recruiters and data collectors. Collaborated with other researchers in the planning, implementation, and evaluation of surveys. Formulated and implemented training programs, applying principles of learning and individual differences.

Coordinate and deliver career and employment services to active-duty service members, retirees, veterans, military spouses, dependents, and other work age family members. Provide one-on-one career coaching, employment counseling to clientele. Develop and facilitate employment-related workshops, coordinate career fairs and employer recruitment, and conduct employer outreach.Refer clients to: local area employers for potential employment opportunities; local area training programs; the on-base Joint Education Center; and the on-base volunteer program for non-paid employment and skills building opportunities on and off base.Research and identify employment and workforce labor trends, labor market information, and skill building training programs that support clients’ career and employment goals.Facilitate and instruct workshop curriculum specifically targeted to support patron career decisions - and develop workshop content that complements these workshops.Partner and coordinate with outside organizations. Assist in building an effective marketing campaign.Write articles for posting in newsletters, websites, etc.Assess career and employment needs through questionnaires, focus groups, surveys and other information gathering tools.Proven knowledge of private public sector hiring practices and the ability to coordinate career fairs, employer recruitments, and/or like events to connect employers and job seekers.Demonstrated ability to effectively communicate both orally and in writing.Liaise, develop, and maintain relationships with internal and external organizations.Develop, implement and facilitate effective workshops/classes/programs for patrons (e.g. separating/retiring service members and their family members, military retirees, displaced Department of Defense civilian employees) to provide transition assistance services.Provide career coaching services (e.g. resume/employment applications development, delivering informationa

Coordinated and delivered transition, career, and employment related services for active-duty service members, military spouses, and other work age family members. Provide financial and budgetary counseling and advising services to clients.Facilitated briefs on transition related topicsResearched and identified employment trends, workforce labor trends, labor market information and skills building training programs to advisees and their career and employment goals.

Empower marines and their families by providing them with the resources, information, and materials necessary to make a successful transition from the US military to civilian life. Organize and develop, or obtain, training modules, lesson plans, procedure manuals, guides and course materials such as handouts and visual materials. Deliver comprehensive Department of Labor employment career transition workshops to assist transitioning service members using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures on topics including:• Self Appraisal • Career Decision Making • Identifying Job Goals • Job Search Techniques • Translating Military to Civilian • Marketing Transferrable Skills • Resume Preparation • Interviewing Skills • Dress for Success • Job Offer and Salary Negotiations

Advised students on degree program and certificate courses offerings. Disseminated program information. Answered and re-directed in-coming calls as needed. Processed and distributed mail. Distributed marketing materials developed and provided by ERAU Headquarters. Developed and implemented communication plan of action for new and existing students. Drafted messages as required. Counseled individuals to help them understand and overcome personal, social, or behavioral problems affecting their educational or vocational situations. Conferred with students to determine priorities for students and their resource needs. Maintained accurate and complete student records as required by laws, district policies, and administrative regulations. Prepared students for later educational experiences by encouraging them to explore learning opportunities and to persevere with challenging tasks. Counseled students regarding educational issues, such as course and program selection, class scheduling and registration, school adjustment, study habits, and career planning.

Created web based e-training programs on strategic planning using Suddenly Smart software. Created a web based marketing tool using Suddenly Smart software. Analyzed and categorized textual survey data for national and international companies. Created PowerPoint presentations for administration of results. Created company wiki space. Supervised and trained incoming interns. Delegated tasks. Created strategic plan with implementation of search engine optimization (SEO) metrics. Planned and conducted teacher training programs and conferences dealing with new classroom procedures, instructional materials and equipment, and teaching aids. Conferred with members of educational committees and advisory groups to obtain knowledge of subject areas, and to relate curriculum materials to specific subjects, individual needs, and occupational areas. Researched, evaluated, and prepared recommendations on curricula, instructional methods, and materials. Conducted and participated in workshops, committees, and conferences designed to promote the intellectual, social, and physical welfare. Advised and taught students. Organized production and design of curriculum materials. Recommended, ordered, or authorized purchase of instructional materials, supplies, equipment, and visual aids designed to meet needs and standards. Prepared reports of findings, illustrating data graphically and translating complex findings into written text. Sought and provided information to help companies determine their position in the marketplace. Gathered data on competitors and analyzed their prices, sales, and method of marketing and distribution. Collected and analyzed data on customer demographics, preferences, needs, and buying habits to identify potential markets and factors affecting product demand. Devised and evaluated methods and procedures for collecting data, surveys, opinion polls, or questionnaires, or arrange to obtain existing data. Monitored industry statistics and followed trends.

Accessed multiple systems to prepare, organize, compile and archive patient records. Assisted and answered questions and redirected patients when necessary with questions regarding their VA file and claim. Scheduled patient appointments, patient administration, managed medical records, maintained quality assurance, and clinic functions. Researched and corrected demographic discrepancies in the VA computer system. Resolved duplicate patient records by merging duplicate files. Generated and tracked help tickets to resolve demographic and duplicate discrepancies for patient records on which mergers could not be performed. Greeted and checked veterans in for appointments. Directed veterans to their proper department for appointments. Answered incoming calls, took phone messages, and directed phone calls. Performed data entry via computer programs and prioritized assignment deadlines. Provided veterans with information release request forms, and instructed veterans on how to complete forms. Filed medical documents according to regulations, maintained and updated patient information into system. Transferred callers to appropriate locations, sent and received documents via fax, sent documents via digital document sender. Collected, sorted and filled loose medical documents into designated section of record digital filing system. Scanned reports and physical documents into patient electronic medical file, and pulled requested records for appointments and delivered records to requester. Greeted patients and visitors to department. Verified patient information upon arrival, created, updated and prepared patient medical chart. Notified administration of patient arrival. Maintained medical files, forms and information for access. Updated department reports for readiness. Created templates of provider schedules, created computer schedules to book appointments, updated, blocked or deleted schedule blocks when requested, booked consult appointments booked follow up appointments.

Managed multi-site projects, deliverables and staffing. Oversaw construction projects. Developed and maintained client, project, and employee departmental files. Developed, implemented and delivered new employee department orientation. Managed logistics. Created and disseminated weekly project reports. Managed field employees. Developed tracking and historical reference systems (policy, organization, and departmental). Worked with sales representatives and vendors from various supply companies and organizations. Managed accounts and procured materials; purchased large volumes of supplies and equipment. Implemented an inventory control system tracking usage of products and documenting accordingly. Directed and coordinated activities of personnel engaged in buying, selling, and distributing materials, equipment, machinery, and supplies. Oversaw staff training. Located vendors of materials, equipment or supplies. Prepared and processed requisitions and purchase orders for supplies and equipment. Participated in the development of specifications for equipment, products or substitute materials. Resolved vendor or contractor grievances, and claims against suppliers. Prepared purchase orders and sent copies to suppliers and to departments originating requests. Responded to customer/supplier inquiries about order status, changes, or cancellations. Verified inventory computations by comparing them to physical counts of stock, and investigated discrepancies and adjusted errors. Stored items in an orderly and accessible manner in warehouses, tool rooms, and supply rooms. Marked stock items using identification tags, stamps, electric marking tools, and other labeling equipment. Examined and inspected stock items for defects, reporting any damage to supervisors. Provided assistance and direction stockroom, warehouse, and storage yard workers. Contacted suppliers in order to schedule or expedite deliveries and to resolve shortages, missed or late deliveries, and other problems.