Tunde Adeleke Email & Phone Number

Aberdeen, Scotland, United Kingdom

Led the cleaning team to create a positive, motivating, and supportive workplace. Ensured that allcleaning operations, including periodic tasks, are planned ahead of time and that all duties and tasksare signed off on as completed. Ensured excellence in cleaning operations throughout the site whichincludes, cleaning standards, health and safety and compliance.• Exceeded the external auditor’s departmental performance assessment by achieving a higherassessment score of 98.9%.• Collaborated with store managers on increasing the workforce performance that resulted incleaning staff being motivated, which further resulted in increased performance and reducedcomplaints from the store managers.

Lagos State, Nigeria

Assisted customers in resolving issues or answering questions regarding products/services. Providedinformation about products/services to customers over the phone, email, skype and slack. Trackedand resolved customer issues using CRM systems and DBMS. Identified and resolved problems withcustomer orders/service requests. Explained new and existing products/services to customers viaphone, email and live chat sessions. Followed up with customers to ensure customer satisfaction.• Identified root causes of customer issues triggering a 15% better customer satisfaction ratingthan the company average.• Established customer complaint protocols, reducing time-to-resolution by 35% and increasingthe rate of customer satisfaction.• Held 3+ quarterly training events with personnel, brainstorming improvements that improvedcustomer satisfaction rates by 15%.• Handled 100% of customer inquiries, feedback and complaints.

Lagos State, Nigeria

Recruited potential customers by promoting products/services and demonstrating how they willbenefit the customer. Answered any queries customers may have regarding available products andservices. Listened to customers concerns and complaints to find the root reasons of the problem. Tookownership of customer complaints and issues to ensure effective resolution in a timely manner.Ensured the maximum value from existing and new customers. Knew the company’s products/servicesinside and out, which led to more engaging conversations that led to sales. Processed orders, forms,applications and requests. Kept records of customer interactions, transactions, comments andcomplaints. Provided feedback on the efficiency of the customer service process.• Consistently earned an ‘above average’ or ‘excellent’ on customer satisfaction evaluations bydelivering on customer needs and knowing the company’s products inside and out to assistcustomers more rapidly.• Increased average customer order size for new customers by 14% by understanding needsand recommending the right products.• Resolved customer issues by using negotiation strategies, reducing the likelihood of negativefeedback by 75% and reporting unresolved ones to management.• Established detailed knowledge and awareness of the evolving product offerings, improvingcustomer retention by 9% by recommending new products to current customers.• Handled processing of customer orders, ensuring accuracy while reducing time-to-orderfulfilment by 1+ business days.