• Support business process optimization and improvement covering capacity utilization, service delivery, service quality assurance and performance management.• Support a team of Scrum Master, Product Owner, Process Engineer, Quality Analyst, Technical Writer, Compliance Officer, Engineering Lead and Solution Architect.• Conduct research about best practices, industry standards and clients’ feedbacks to drive continuous process improvement.• Create risk, timeline and project… Show more • Support business process optimization and improvement covering capacity utilization, service delivery, service quality assurance and performance management.• Support a team of Scrum Master, Product Owner, Process Engineer, Quality Analyst, Technical Writer, Compliance Officer, Engineering Lead and Solution Architect.• Conduct research about best practices, industry standards and clients’ feedbacks to drive continuous process improvement.• Create risk, timeline and project performance reports, analyze them and present to stakeholders.• Research new business ideas and mapping out the value and non-value adding steps in the process• Identify impediments, conduct root cause analysis on them, resolve and prevent their reoccurrence.• Facilitate frequent quality assurance plans and implementation reports to C-level management.• Drive stakeholders’ engagement through communications, metrics and other information radiators.• Participate all the Scrum Events (Planning, Daily Scrum, Review and Retrospective) and ensure correct adoption.• Drive the definition, testing, training, and implementation of functional requirements.• Participate in testing and quality assurance activities to ensure that solutions meet the defined requirements and business objectives.• Support project implementation and promote knowledge enablement through lunch and learn.• Maintain comprehensive documentation of business processes, requirements, and project deliverables.• Elicit requirement from different stakeholders employing different techniques and document them on Jira.• Support the implementation of new processes and assist with change management efforts. Show less

Project: Electronic Tax Filing System• Managed and led the implementation of an electronic tax filing and payment system to streamline tax collection processes and enhance efficiency.• Functioned in an agile team Financial Analysts, Auditor, Technical Writers, Compliance Officers, Tax Officers, Quality Analysts, Data Analyst, Finance and Control Officer.• Participated and co-facilitated iteration planning, daily stand-up, demo, retrospective, inspect and adapt meetings with a… Show more Project: Electronic Tax Filing System• Managed and led the implementation of an electronic tax filing and payment system to streamline tax collection processes and enhance efficiency.• Functioned in an agile team Financial Analysts, Auditor, Technical Writers, Compliance Officers, Tax Officers, Quality Analysts, Data Analyst, Finance and Control Officer.• Participated and co-facilitated iteration planning, daily stand-up, demo, retrospective, inspect and adapt meetings with a focus on efficiency and engagement leading to 90% participation rate in Agile meetings.• Elicited and translated requirements into epics, features, and user stories with corresponding acceptance criteria.• Owned and drove the product backlog population in alignment with 98% of the product vision.• Established a backlog alignment of at least 70% with the program roadmap through continuous refinement.• Collaborated with the agile team to prioritize following MoSCoW technique based on business goals and customer value.• Planned and communicated the release of new features and encourage 80% effective adoption among the customer base.• Ensured 60% backlog readiness based on the Definition of Ready (DoR).• Collaborated with the scrum team to define and maintain the Definition of Done (DoD) to promote quality and team alignment.• Developed and executed a comprehensive communication strategy for product releases to ensure that all stakeholders are informed and aligned with release contents and expectations.• Engaged stakeholders to understand their needs and concerns related to product, releases, and communicate relevant information to them in a clear and customer-centric manner.• Created and organized project documents in both MS SharePoint and Confluence for easy and controlled access.• Monitored and assessed financial performance against established goals, resulting in 80% of financial targets. Show less

Project: Taxpayer Services Enhancement• Drove the implementation of an electronic tax filing and payment system to streamline tax collection processes and enhance efficiency.• Supported a team of Financial Analysts, Auditor, Technical Writers, Compliance Officers, Tax Officers, Quality Analysts, Data Analyst, Finance and Control Officer.• Defined and agreed with the stakeholders on work priority based on value expectations, deadline and dependencies.• Elicited and analyzed… Show more Project: Taxpayer Services Enhancement• Drove the implementation of an electronic tax filing and payment system to streamline tax collection processes and enhance efficiency.• Supported a team of Financial Analysts, Auditor, Technical Writers, Compliance Officers, Tax Officers, Quality Analysts, Data Analyst, Finance and Control Officer.• Defined and agreed with the stakeholders on work priority based on value expectations, deadline and dependencies.• Elicited and analyzed requirements to derive both functional and non-functional requirements, simplifying the execution process for developers.• Participated in iteration planning, daily stand-up, demo, and retrospective meetings to collaborate and communicate.• Defined sprint goals and established clear "Definition of Done" (DoD) criteria to maintain a focus on quality and value delivery in each sprint.• Participated in intake process where initiatives, epics and features are analyzed, estimated and approved.• Promoted continuous process education through workshops and lunch-and-learns, resulting in increase in team members attending educational session.• Assisted in the identification of 75% project risks, proposed mitigation strategies, and documented them for learning purposes.• Championed the clear articulation of product, and product goals, leading to 80% increase in cross-team understanding and alignment.• Continuously refined the delivery team's backlog in alignment with the product roadmap and strategic goals.• Supported in creating project documents and organizing them in SharePoint.• Plan and communicate the release of new features and encourage 80% effective adoption among the customer base. Show less

• Extracted, analyzed, compiled, and interpreted data from Pipedrive and other databases, with a focus on generating actionable insights to drive sales and business strategies.• Manages the data cleansing, transformation, and visualization techniques using Excel spreadsheets and pivot tables, ensuring accurate and meaningful representation of data• Extracted, compiled and tracked data, and analyzed data to generate reports.• Translated business requirements into analytical… Show more • Extracted, analyzed, compiled, and interpreted data from Pipedrive and other databases, with a focus on generating actionable insights to drive sales and business strategies.• Manages the data cleansing, transformation, and visualization techniques using Excel spreadsheets and pivot tables, ensuring accurate and meaningful representation of data• Extracted, compiled and tracked data, and analyzed data to generate reports.• Translated business requirements into analytical solutions, providing valuable support to sales teams through comprehensive data analysis• Performed daily data manipulation using Python and prepared reports on weekly, monthly, and quarterly basis. • Cleansing and blending multiple data sources to allow for different views on application data in a single dashboard • Conducted presentations to other lines of business as a meta role to show value of Python as a BI tool • Identified, analyzed and interpreted trends or patterns in complex data sets.• Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.• Utilized data visualization tools to effectively communicate business insights.• Extracted and interpreted data patterns to translate findings into actionable outcomes.• Collaborated with stakeholders to identify business needs and data sources. Show less