Tung Ho Email and Phone Number

Innovate and delivery solutions to complex business challenges.

- Lead and facilitate discovery and scoping sessions with stake holders to implement Dolby Vision online training, certification, and annual license subscription.- Influence business to rethink outdated requirements by suggesting industry standard processes.- Engage with internal operations leads to refine user stories, and to prioritize and groom the product backlog. - Simplify subscription pricing plan and billing process through Stripe and Zuora integration with Dolby.io API SAS platform.- Effectively communicate strategies and trade off to senior leaders and to development team.- Independently review requests and troubleshoot issues to understand technical deficiencies of the product.- Incorporate past experiences, business savvy, creative and out-of-the-box thinking in designing multiple solutions to fit the business requirement.

- Align technical concepts & features to business needs and ensure satisfactory resolution of issues. - Define operational metrics, objectives and key results for stakeholders and achieve operational excellence by continuous measurement and communication to peers and leadership.- Drives adoption through innovation, new function demonstration and business alignment.- Ensure SLA is met during hypercare support coming out of implementation. - Certified ADK administrator for ModelN application. Successful Model N (CPQ) upgrade from winter 14 to summer 18:- Implemented Gigya authentication for SSO - Implemented ModelN Rosettanet solution for 5C1, 5C2, and 5C4.- Migrate Maxim custom business process to ModeN best practice.

Lead Hybris Payment implementation:- Subject matter expert of omni channel management, price / quote / contract management, edi order management within SAP /Hybris systems.- Designing and continually enhancing the reporting processes to ensure robust systems of evaluation and controls. - Experience with web services and XML standards (specifically, SOAP, WSDL, and XML - Support system integration with cross functional teams. From design, risk assessment, draft and execute test plans, to final system implementation.- Drive multiple projects simultaneously through geographically distributed teams, onshore and offshore for entire Paymetric credit card and alternate payment implementation.- tokenization, authorization, capture, clearing, settlement, funding, and charge-back- Act as main point of contact between payment processing platform partners and Cardinal Commerce; assist team by clarifying platform specifications and resolving related payment issue.High Visibility Projects:- Executed Hybris implementation replacement of legacy eCommerce site. Completed sales order management, datahub connection with SAP ECC 6.0, and checkout payment options including VISA, Master Card, American Express, Alipay, and PayPal utilizing Paymetric SAS platform.- Implement eCommerce global trade service order management fraud checks.- Managed Barclay Bank processor consolidation to Bank of America. Project scope included processor migration (Netgiro (Digital River) move to FDMS North and Tsys move to FDMS north).- Conduct payment processing platform certification process by generating and executing test scripts within SAP Paymetric, Cardinal Commerce, and FDMS North.- Real-time payments ( RTP )Technical Skills- SQL - ModelN ADK certified- JIra / Service Now - SAP SD config, ABAP , EDI , Rosettanet- Paymetric SAAS implementation ( VISA, Master Card, Amex ), and Cardinal Commerce implementation ( Paypal, Alipay )