https://www.facebook.com/leos.cocktailsAwarded “Bar of the year” 2023 by Vietcetera.

Experienced F&B setup consultant, leveraging industry knowledge and strategic insights to deliver optimal results.

• Developed project plans, worked on WBS, ensured that all stakeholders are aligned with project goals and objectives.• Applied agile methodology, identified and mitigated potential risks, managed changes to project scope, ensuring that all stakeholders are informed.• Communicated regularly with stakeholders, including clients and team members to keep everyone informed of project progress and any issues that arise.• Ensured that all software developed meets quality standards… Show more • Developed project plans, worked on WBS, ensured that all stakeholders are aligned with project goals and objectives.• Applied agile methodology, identified and mitigated potential risks, managed changes to project scope, ensuring that all stakeholders are informed.• Communicated regularly with stakeholders, including clients and team members to keep everyone informed of project progress and any issues that arise.• Ensured that all software developed meets quality standards. Allocated resources, including personnel, equipment and budget. Show less

Built Customer Service team for Matrix Industries, a Silicon Valley-based tech startup specializing in thermoelectric self-powering technology.

- Sales: Managed sales team, strategized to acquire new merchants, negotiated commission fees, executed promotional campaigns with merchants.- Operation: Set up work flow, listed new merchants and kept merchant information updated on the platform. Ran merchant support team.- Marketing: Coordinated with marketing team to plan and execute campaigns.- Recruitment: Built staff plan, managed budget and oversaw recruitment efforts.- Project: Built a self-support tool for merchants to… Show more - Sales: Managed sales team, strategized to acquire new merchants, negotiated commission fees, executed promotional campaigns with merchants.- Operation: Set up work flow, listed new merchants and kept merchant information updated on the platform. Ran merchant support team.- Marketing: Coordinated with marketing team to plan and execute campaigns.- Recruitment: Built staff plan, managed budget and oversaw recruitment efforts.- Project: Built a self-support tool for merchants to automate self-listing, informationupdating, and campaign management. Show less

- Managed sellers and buyers to ensure a seamless shopping experience and prioritize buyers’ satisfaction.- Implemented strategies to enhance buyers’ engagement and loyalty through promotional campaigns, loyalty programs and interactive games.- Oversaw order inspections to prevent fraud and maintain a fair environment.- Led the NPS (Net Promoter Score) project, establishing and managing the NPSsystem, analyzing results and implementing action plans accordingly.

- Recruited and built a team of 30 staff members to provide phone and chat support for Microsoft Office 365 product, ensuring 7-day coverage.- Coordinated with teams in India and Philippines for escalations.- Monitored team performance, identified areas for improvement and developedcoaching plans to enhance skills and productivity.- Supported HR in recruitment campaigns, assisting in identifying suitable candidatesfor technical support positions.

- Coordinated with Customer Service global teams to establish efficient working processes and provided training to team members.- Oversaw Vietnam team’s performance, ensuring customer satisfaction.- Collaborated with Product team to contribute to new products development.- Conducted recruitment activities for Vietnam office, selecting qualified candidates.

- Built efficient working processes. Monitored and improved team performance.- Effectively handled difficult customer situations.- Collected and analyzed customer feedback to participate in product development.- Provided personalized coaching and professional development to each team member.- Led recruitment efforts for Vietnam office, successfully growing the team from 5 to 30staff members.

- Cooperated with teams in France and factories in Vietnam/Indonesia to develop samples and prepare for production of sport gloves.- Ensured production quality in accordance with company’s standards and coached the factories’ Quality Control team.- Managed and sourced new garment factories. Conducting regular audits to ensure compliance with quality and production standards.

- Project: Research, develop and manufacture USB Thumb drives whose data is encrypted and protected by user’s fingerprint.- Responsibilities: Plan, control technical quality, maintain relationship with customers and suppliers.

Accurate ink packaging and labeling under time pressure