Thanh Tung Le Email & Phone Number

- Devise procedures to inspect and report quality issues- Monitor all operations that affect quality- Supervise and guide inspectors, technicians and other staff- Appraise customers’ requirements and make sure they are satisfied- Report all malfunctions to production executives to ensure immediate action- Facilitate proactive solutions by collecting and analyzing quality data- Review current standards and policies- Keep records of quality reports, statistical reviews and relevant documentation- Ensure all legal standards are met- Communicate with external quality assurance officers during on-site inspections

- Create and execute learning strategies and programs- Evaluate individual and organizational development needs- Implement various learning methods companywide (e.g. coaching, job-shadowing, online training)- Design and deliver e-learning courses, workshops and other trainings- Assess the success of development plans and help employees make the most of learning opportunities- Help managers develop their team members through career pathing

Ho Chi Minh City, Vietnam

Ho Chi Minh City, Vietnam

- Improve customer service experience, create engaged customers and facilitate organic growth- Take ownership of customers issues and follow problems through to resolution- Set a clear mission and deploy strategies focused towards that mission- Develop service procedures, policies and standards- Keep accurate records and document customer service actions and discussions- Analyse statistics and compile accurate reports- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment- Keep ahead of industry’s developments and apply best practices to areas of improvement- Control resources and utilise assets to achieve qualitative and quantitative targets- Adhere to and manage the approved budget- Maintain an orderly workflow according to priorities

Ho Chi Minh City, Vietnam

- Respond to customer queries in a timely and accurate way, via phone, email or chat- Identify customer needs and help customers use specific features- Update our internal databases with information about technical issues and useful discussions with customers- Monitor customer complaints on social media and reach out to provide assistance- Share feature requests and effective workarounds with team members- Inform customers about new features and functionalities- Follow up with customers to ensure their technical issues are resolved- Gather customer feedback and share with our Product, Sales and Marketing teams- Assist in training junior Customer Support Representatives