Tùng Lý Email and Phone Number
Tùng Lý work email
- Valid
- Valid
Tùng Lý personal email
Tùng Lý phone numbers
I'm a firm believer in the power of teamwork and collaboration to develop transformative solutions that meet the challenges of everyday people.My focus is leveraging technology to solve real-world problems by expanding access to services, improving operations, enhancing customer experience, or delivering new business models. With 19 years of experience, I've led cross-functional teams to deliver impactful technology across non-profits, government, and startups in healthcare, economic empowerment, and social action organizations.As the child of refugees who fled the Fall of Saigon and naturalized in West Tulsa, I was part of the desegregation busing program that allowed me to attend magnet schools in Tulsa's Greenwood district, a place tragically known for the 1921 Race Massacre. After graduating from Booker T. Washington High School in 2000, I went on to study Biomedical Engineering at Tulane University in New Orleans. My professional life began just days before Hurricane Katrina struck.Career Highlights:📢 Led the development of digital communication tools for over 80 government agencies, expanding service access. Saved significant costs by bringing legislative web presence in-house.📈 Cut customer acquisition costs by 60% and reduced attrition by 40% at a fast-growing startup using Salesforce.🏢 Implemented a unified customer experience for 17 permitting and licensing city departments improving operations and boosting sales tax revenue by 31%.⚕️ Implemented healthcare tech solutions for a network of patient-centered medical homes, including system selection, electronic medical record configuration, and physician training.💼 Transformed a venture philanthropy's approach to program delivery, making it data-driven and impact focused.Skills: Cross-functional Team Leadership, Customer Experience, Customer Insight, Customer Journey Mapping, Product Road Mapping, Project Management, Requirements Analysis, CRM, Digital Transformation, EDC, Email Marketing, EMR, OCR, Sales Enablement, BI, Data Analysis, Data Visualization, ETL, GIS, Python, SQL, CMS, CSS, Git, Google Analytics, HTML, Javascript, SEO, Website Administration, Salesforce, Qualtrics, Agile Methodologies, SCRUM, SDLC, Google Workspace, IT Service Management, ITIL, SaaS, Vendor Management, Google Docs, Google Sheets, Google Slides, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Problem Solving
Promise
View- Website:
- joinpromise.com
- Employees:
- 217
-
Product Support And Implementation SpecialistPromiseWashington, Dc, Us
-
Techops Implementation SpecialistPromise Oct 2024 - PresentFairfield, California, Us
-
Layoff/Position EliminatedCareer Break Jun 2024 - Oct 2024Job Search Council 1631 Member* Supported peers in finding jobs they love through the Never Search Alone methodology.* Actively participated in group meetings, discussions, and activities.* Provided and received feedback on job search strategies, resumes, and interview skills.* Helped create a supportive and encouraging environment for job seekers.* Developed strong communication, collaboration, and problem-solving skills.* Gained valuable insights into the job market and the hiring process.* Contributed to the success of all Job Search Council 1631 members.
-
Managing Director Of Operations | Strategic Transformation | Cross-Functional Leadership4.0 Jan 2023 - Jun 2024New Orleans, Louisiana, UsTransitioned a $6MM annual budget venture philanthropy non-profit from a passive assumptions-driven approach to an impact-driven, data-informed program delivery model.* Lead development of organization’s theory of change and program logic models with executive leadership.*Train staff and provide accountability systems to ensure the organization adheres to its mission via execution of logic models and theory of change.* Lead cross functional teams and external partners to produce third party program evaluation and research reports.* Consult with individual program sub functions to set, evidence, and collect data for key performance indicators.* Drive data collection projects with customer journey mapping to ensure a human-centered approach leads the fellow and alumni experience.* Consult with program directors and finance to translate functional requirements of receiving and granting funds to user stories and technical specifications.* Lead technical direction for the organization by serving as Recommender and Approver in the organization’s RAPID decision rights model for all data governance and data systems.* Review projects for technical feasibility and adherence to mission as Consultant or Approver in organization’s MOCHA project management method.* Represent the organization for professional development content, alumni programming, and partnership committees on data strategy and information technology for early stage entrepreneurship and fellowship application and selection.Produced user-centered data collection instruments in Qualtrics and leveraged Postgres SQL, Microsoft Excel, and Google Sheets to extract, load, and transform data for visualization. Customer journey mapping conducted on Google Sheets. Collaborated cross functionally on Slack, using Microsoft Word, Google Docs, Google Slides, and Zoom. Administered Google Workspace, Slack, and Zoom. Maintained all aspects of MacBook Pros as organization owned terminals. -
Data Engineer & Technical Product Manager | Salesforce.Com Development Of Distance Learning Portal4.0 Jan 2021 - Dec 2022New Orleans, Louisiana, UsTechnical product manager for 4.0’s web-based portal for 200 underway fellows and over 1,600 alumni.* Introduced customer journey mapping to drive IT product development.* Determined development project objectives and priorities for 4.0 Portal; anticipated potential threats and opportunities emerging from consultation with program managers.* Translated functional requirements of program managers into user stories as well as reviewed and approved the development projects for technical feasibility and adherence to 4.0 Portal roadmap and vision.* Managed an outsourced development team using Kanban agile methodology.* Lead technical direction of 4.0 Portal, engaging executive leadership in evaluation of user-centered requirements and limiting platform specifications that met and hindered business requirements.* Advised executive leadership on the merits of proposed IT systems development projects.* Developed organization staff data literacy and served as the organization’s authoritative resource on technical software and hardware challenges.* Developed cooperative relationships across program management to deliver service to fellows on 4.0 Portal and in a platform-less solution.* Maintained administrative and technical functionality of platforms powering 4.0 Portal by participating in vendor offered webinars.* Represented the organization on fellowship application and selection working groups.Build business processes in Invisr Polystack using HTML, CSS, and Javascript and maintain backend Salesforce CRM. Implemented JSON Web Token integrations between 6Connex, 360Learning, Invisr Polystack, and Salesforce to offer a seamless SSO experience. Leveraged Qualtrics and Postgres SQL to collect data and extract, transform, and load it to Grow.com. Customer journey mapping conducted on Google Sheets. Collaborated cross functionally on Slack, using Microsoft Word, Google Docs, Google Slides, and Zoom. Administered Google Workspace, Slack, and Zoom.
-
Technical Product Manager | Official Government Web Administration, Notifications, Digital ServicesCity Of New Orleans Jan 2016 - Jan 2021New Orleans, La, UsTeam manager for NOLA.gov, a collection of internal and public facing web properties facilitating the service of upwards of 80 agencies.* Led vision and roadmap for a suite of digital communications platform including websites, webpages, web based forms, and email marketing.* Introduced SMS based subscriptions and interactive SMS as additional tools for agencies.* Led cross agency team to bring City Council central office web presence, email marketing, and SMS based subscriptions from fully outsourced public relations firm in-house.* Led cross functional team to deliver full ongoing emergency management communications website ready.nola.gov, email marketing, and SMS based subscriptions in Spanish and Vietnamese language.* Developed cooperative relationships with agencies to mitigate skills deficits and facilitated trainings to enable utilization of technologies new to the agency.* Engaged IT leadership to transition CMS from classic ASP to MVC, drastically improving development capacity and business continuity.* Moved CMS development to agile methodology and managed implementation of GitLab version control system.* Conducted user research and developed personas to drive www.nola.gov information architecture overhaul towards a services inventory centered model.* Served on IT change management committee reviewing projects for technical feasibility and produced recommendations prior to project launch.* Served as recognized authority on all web based software issues.Maintained ASP.NET based CMS on WIndows 2012R2, 2016, and 2019 Servers. Built websites using HTML, CSS, and Javascript. Managed development of CMS using C# on GitLab CI/CD.Web properties included: www.nola.gov, employee.nola.gov, ready.nola.gov, council.nola.gov, data.nola.gov, roadwork.nola.gov, nordc.org, onestopapp.nola.gov, czo.nola.gov, masterplan.nola.gov, gis.nola.gov, property.nola.gov, noticeme.nola.gov, filmneworleans.org, nopdnews.com, epic.nola.gov, joinnopd.com, hirenopd.com -
Sales Enablement Technology Manager | Salesforce.Com Development, Integration, And AdoptionPosigen Aug 2014 - Jan 2016St. Rose, La, UsIT project delivery manager focused on sales enablement and mitigating install and service costs. Reduced cost to acquire customers by 60% and lowered customer disconnects by 40%.* Led design, roadmap, and technical direction of Salesforce platform to support business functions including market research, marketing, prospecting, sales, contracting, customer service, and customer retention.* Performed needs analyses to define opportunities for improved solutions based on staff needs including contract version control, CRM to telephony integration, solar production assessment to sales presentation integration, and IT helpdesk service.* Translated functional requirements into user stories and technical specifications, packaged them into platform releases, consulted with CIO and CEO to set release schedules anticipating any potential opportunities and threats, and managed an off-shore development team to develop the platform releases using SCRUM methodology.* Influenced IT service management leadership and staff including garnering executive support of IT best practices, determining size and roles necessary for project delivery, performance management of vendor services, and modeling human-centered design techniques to prioritize development of the right products and services.Created consulting assets using Microsoft Visio, Microsoft PowerPoint, Microsoft Word, and Microsoft Excel. Collaborated on Microsoft Outlook. Defined technical specifications using Microsoft Visio, Microsoft PowerPoint, Microsoft Excel, wireframes, HTML, CSS, and Javascript. -
Customer Experience Transformation Specialist | Enterprise Government Software AdoptionCity Of New Orleans Jul 2011 - Aug 2014New Orleans, La, UsIT project delivery consultant focused on enterprise systems for enhanced customer service and revenue growth in economic development. Systems delivery increased annual sales tax revenues 31% from 2010 to 2014 or 7% year over year.* Engaged with land use, permitting, capital improvement, finance, administration, public safety, and customer service agencies performing needs analyses to define opportunities for new strategies based on resident and business needs, translate functional requirements into technical specifications, and serve as the authority for software adoption challenges.* Contributed SME to selection, implementation, staff adoption, and public access software development for OneStop initiative combining 17 licensing and permitting departments into a unified customer experience.* Led the selection, implementation, staff adoption, and service request portal deployment of IT service workorder system enabling adherence to increasing ITIL standards and capacity.* Developed service blueprint for IT service workorder system and reviewed configuration specification in adherence to the goals communicated within.* Ensured implementation of IT change management served the business needs of agencies.* Led IT service teams to develop and deploy their self-service offerings strategies.* Led design and roadmap for intranet strategy and development.* Facilitated design charette to develop the specifications and user stories for Rapid, Crowdsourced, Property Condition Data Collection Platform.* Facilitated adoption of SCRUM methodology into project management office.* Maintained the department’s knowledge in the field of customer loyalty measurement and applied to partner agency customer service challenges.Created consulting assets using Microsoft Visio, Microsoft PowerPoint, Microsoft Word, and Microsoft Excel. Collaborated on Microsoft Outlook. Defined technical specifications using wireframes, HTML, CSS, and Javascript.
-
Senior Program Analyst | Healthcare Technology Implementation And Adoption | It AdministrationLouisiana Public Health Institute Aug 2005 - Jul 2011New Orleans, La, UsIT program manager focused on workspace technology and business process reengineering for internal and external partners.* Served as recognized authority on optical character recognition of surveys for 2006 Louisiana Health and Population Estimate and developed and maintained metadata schema to serve data consumers.* Facilitated the end to end implementation of technology from facilitating system selection to architecting and installing infrastructure to configuring the electronic medical record to supporting physician adoption of the system through a train the trainer model for Partnership for Access to Healthcare.* Reengineered business processes to enable the business intelligence and reporting requirements of the Primary Care Access and Stabilization Grant, a $100MM HHS grant.* Led a team of implementers for Louisiana Health Care Information Technology Resource Center who consulted partner agencies in electronic medical record selection, achieving meaningful use as defined by ONCHIT, and connecting to the health information exchange.* Creates, executes and manages program strategy plans across IT functional‐groups, and revises as appropriate to meet changing needs and requirements with guidance from the IT Director.* Identifies resources needed and manages procurement.* Facilitates team and client meetings effectively.* Effectively communicates relevant program information to the IT Director.* Understands how to communicate sensitive information tactfully.* Possesses comprehensive understanding in the areas of application development, GIS, Web and spatial data analysis, database and system design, and core IT Infrastructure.* Communicates effectively with clients to identify needs and evaluate alternative business solutions.* Continually seeks opportunities to increase customer satisfaction and deepen client relationships.* Complies with and helps to enforce standard policies and procedures under guidance of the IT Director.
Tùng Lý Skills
Tùng Lý Education Details
-
Tulane UniversityBiomedical Engineering -
Booker T. Washington High SchoolHigh School Diploma
Frequently Asked Questions about Tùng Lý
What company does Tùng Lý work for?
Tùng Lý works for Promise
What is Tùng Lý's role at the current company?
Tùng Lý's current role is Product Support and Implementation Specialist.
What is Tùng Lý's email address?
Tùng Lý's email address is ma****@****tung.ly
What is Tùng Lý's direct phone number?
Tùng Lý's direct phone number is +150429*****
What schools did Tùng Lý attend?
Tùng Lý attended Tulane University, Booker T. Washington High School.
What are some of Tùng Lý's interests?
Tùng Lý has interest in Tulane University, Dan Pink (Author), Lean Startups, Barnes And Noble, Washington High School, Red Lobster, Organization Design, Health, Environment, Science And Technology.
What skills is Tùng Lý known for?
Tùng Lý has skills like Leadership, Strategy, Non Profits, Data Analysis, Management, Government, Start Ups, Policy, Entrepreneurship, Community Organizing.
Who are Tùng Lý's colleagues?
Tùng Lý's colleagues are India Giles, Monet Zulpo-Dane, Cassandra Long, Promise Rivera, Abdelrahman Taha, Julie Kennebeck, Sayyid Nafih.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial