Senior Application Engineer And Dg Office Technical Team Leader
Intelligent Cad/Cam Technology Ltd
Shenzhen And Dongguan, Guangdong, China
1.Demonstrate the product line to the customers in seminars, conferences, tradeshows or on-site2.Managing and supporting benchmarks and demonstrations to win prospects 3.Working closely with marketing team to provide some product images and videos useful for them4.Offering on-site training to the customers as a global certified instructor5.Provide high-quality, comprehensive technical support on-site, remotely, by telephone and e-mail6.Strive to provide a high-level of customer service to consistently and constantly enhance the customer experience and customer satisfaction7.Logically and efficiently analyze, test, and diagnose to isolate problems and report8.Utilize strong and sound judgment to expedite or facilitate solutions for customers by escalating issues to more experienced support representatives9.Provide installation, trouble shooting, training and problem solving for computer hardware, peripherals, software, and network equipment to the staff10.Perform routine hardware and software maintenance and assist in proper upkeep and utilization of systems11.Perform computer operation support including data backup and IT facilities administration12.Managing and arranging DG office technical team manpower and daily work 13.Produce weekly schedule and monthly report to technical director in HongKong14.Providing product design solutions and project wizard as a consultant, even sometimes as a member of the clients’ NPD project- Create 3D product models according to the customers’ design concepts (hand-sketched images and drawing, vector artworks, 3d print models) - Help to develop design criteria, virtual 3D models database and materials database- Produce product renderings, raster images and product simulation videos to the customers- Participate in the project and give a recommendation about the selection of materials, colors and the modification of product construction