Tunisha Bell Email & Phone Number

Kennesaw, Ga, Us

Kennesaw, Georgia, United States

•Developed and executed test plans and procedures, identifying defects and issues in hardware products prior to release, resulting in improved product quality and reduced customer returns•Utilized testing tools and equipment such as multimeters and specialized software to perform comprehensive hardware testing and troubleshooting, •Proficient in working with Hi-Voltage to test electrical current through our hardware devices•Maintained detailed documentation of test procedures, results, and findings, contributing to the creation of comprehensive test reports and product documentation•Participated in cross-functional team meetings to discuss test strategies, prioritize tasks, and coordinate testing efforts to meet project deadlines•Demonstrated strong analytical skills in diagnosing and resolving hardware issues, employing root cause analysis techniques to identify underlying problems and implement effective solutions.•Ensured compliance with industry standards and regulations by performing regulatory testing and certification processes for hardware products•Actively contributed to continuous improvement initiatives, suggesting process enhancements and automation solutions to streamline testing workflows and increase efficiency

Philadelphia, Pennsylvania, United States

•Diagnose and repair hardware and software issues for desktops, laptops, and peripherals•Utilized multimeter to troubleshoot various issues with motherboards•Connect with vendors to get various parts •Install, configure, and upgrade operating systems (Win 10, 11) and software applications.•Hardware repairs (keyboards, monitors, back panels, ram and had upgrades)•Software repairs (virus removal, OS upgrades, VP installation, cleaning tools, registry fixes)•Provide technical support to end-users, addressing inquiries and resolving technical issues promptly•Performed routine maintenance to ensure the optimal performance of computer systems.•Performed iPhone and Android cell phone repairs (screen, charger ports, batteries, camera lens, resets, back glass)•Trained customers on how to use Office 365 Suite

●Active Directory Administration on Server 2019●Microsoft Azure to setup Resource Groups, Storage Accounts, Virtual Networks, Virtual Machines●Installed and configure Active Directory Domain Services●Setup file and folder shares and assigned permissions●Used PowerShell script to automate the creation of thousands of users●Created a Help desk ticketing system (osTicket)●Performed initial administrative setup of osTicket which included users, groups and SLAs)●Created, triaged, and resolved mock tickets

Philadelphia, Pennsylvania, United States

●Performed inspection and assessment of the glass and screen damage●Fixed glass and screen damages using approved techniques, tools, and methods●Knowledge of removal, application and safe handling of different adhesives, chemical compounds, and cleaners●Familiarity with tools, equipment, and techniques to repair, remove and replace glass, screen, and other components of cellular devices●Removed damaged components, assess faults, and repair and replace with new parts●Performed phone complete erase and factory reset, debug problems, and refurbish cellular devices●Followed safe practices and understanding of material safety data sheets (MSDS)●Through-hole soldering●Used MCE (Mobile Consumer Electronics) Device to evaluate devices after repair for quality usage●Improve work techniques and methodologies and apply them for continuous improvement●Read and interpret technical documents to order correct parts and accurately follow and configure equipment

Philadelphia, Pennsylvania, United States

•Migrated and deployed Windows 10 machines, laptops, surface pros and tablets•Troubleshot and assembled printers, desktop, and basic network infrastructure•Keep record of assets using online system•Used SCCM for OS deployment and installing software packages•Migrated WOW (Workstation on Wheels) carts and hospital Kiosk touchscreen machines•Traveled to other CHOP branches sites to perform upgrades to Windows 10

Pennsylvania, United States

•Created and resolved tickets in Service Now•Rebooted Amazon workspace account for end users•Assisted with Laptop rollout for Lenovo laptops•Updated Excel spreadsheet with changes and additions •Kept inventory of laptops, monitors, VOIP Polycom and VOIP phones updated•Unboxed and stored laptops in storage room•Experience troubleshooting Global Protect VPN connectivity issues•Reset Lenovo laptops back to factory settings•Used Microsoft Teams for chat and screen sharing•Used Skype for Business for screen sharing•Experience troubleshooting Office 365•Edited user accounts in Azure Active Directory•Experience troubleshooting MFA Microsoft Authenticator and Okta Verify

Pennsylvania, United States

•Setup Samsung Android mobile devices using AirWatch Server for all users •(DHS, OPC, Co-location, JJSC)•Supervised a team of three •Configured email accounts on Samsung devices, Reset Device passwords •Assist user with setting up mobile voicemail•Reset users Internet Password using Active Directory•Created user accounts in Active Directory•Reset user desk phone voicemail passwords in Call Xpress software•Configured NEC VOIP phones•Reset VOIP phones and voicemail accounts•Reimaged end user’s computers and laptops•Remoted into end user’s desktops and laptops using SCCM and TeamViewer•Setup workstations for new employees and end users who move to new locations•Created and resolved tickets in iSupport and SysAid•Troubleshooting computer hardware and software issues for users stationed at various locations DHS, OPC, Co-location, JJSC•Participated in weekly team building meetings•Created databases and spreadsheets for the mobile device equipment inventory•Completed all (MACD) mobility tickets within our SLA set internally•Trained coworkers on Level 1 Support on changes to mobility support processes

Philadelphia, Pennsylvania, United States

•Diagnosed and repaired a wide based of phone models such as Nokia, Motorola, HTC, and LG, • Performed full assembly screen replacements on Samsung Galaxy Series I-IV•Performed lens only repairs with LOCA (liquid optically clear adhesive)•Repaired camera’s, dock connectors, power buttons, home buttons•Soldered charge ports on and off the motherboard•Performed full assembly screen replacements on the iPhone 3gs, 4, 4s, 5, 5c and 5s •Diagnosed and repaired iPad and tablet digitizers and LCD’s•Operated cash drawer•Used ticketing system Repair Q to keep up with incoming and outing tickets

Associate Of Science - As, Information Technology

Certificate, Information Technology

COURSE DESCRIPTION: MySQL is a powerful tool for managing and analyzing relational databases, and a skill that every analyst and BI.

Certificate, Information Technology

COURSE HOURS: 8.0 CPE CREDITS: 8.0 COURSE DESCRIPTION: MySQL is a powerful tool for managing and analyzing relational databases.

Certificate, Information Technology Course

Hands-on curriculum included: Cloud Computing Overview (Azure tenant and subscription creation) Microsoft Azure Compute and Networking.