Tunisha Bell Email & Phone Number

Kennesaw, GA, US

Kennesaw, Georgia, United States

• Developed and executed test plans and procedures, identifying defects and issues in hardware products prior to release, resulting in improved product quality and reduced customer returns
• Utilized testing tools and equipment such as multimeters and specialized software to perform comprehensive hardware testing and troubleshooting,
• Proficient in working with Hi-Voltage to test electrical current through our hardware devices
• Maintained detailed documentation of test procedures, results, and findings, contributing to the creation of comprehensive test reports and product documentation
• Participated in cross-functional team meetings to discuss test strategies, prioritize tasks, and coordinate testing efforts to meet project deadlines
• Demonstrated strong analytical skills in diagnosing and resolving hardware issues, employing root cause analysis techniques to identify underlying problems and implement effective solutions.

Philadelphia, Pennsylvania, United States

• Diagnose and repair hardware and software issues for desktops, laptops, and peripherals
• Utilized multimeter to troubleshoot various issues with motherboards
• Connect with vendors to get various parts
• Install, configure, and upgrade operating systems (Win 10, 11) and software applications.
• Hardware repairs (keyboards, monitors, back panels, ram and had upgrades)
• Software repairs (virus removal, OS upgrades, VP installation, cleaning tools, registry fixes)

• Active Directory Administration on Server 2019
• Microsoft Azure to setup Resource Groups, Storage Accounts, Virtual Networks, Virtual Machines
• Installed and configure Active Directory Domain Services
• Setup file and folder shares and assigned permissions
• Used PowerShell script to automate the creation of thousands of users
• Created a Help desk ticketing system (osTicket)

Philadelphia, Pennsylvania, United States

• Performed inspection and assessment of the glass and screen damage
• Fixed glass and screen damages using approved techniques, tools, and methods
• Knowledge of removal, application and safe handling of different adhesives, chemical compounds, and cleaners
• Familiarity with tools, equipment, and techniques to repair, remove and replace glass, screen, and other components of cellular devices
• Removed damaged components, assess faults, and repair and replace with new parts
• Performed phone complete erase and factory reset, debug problems, and refurbish cellular devices

Philadelphia, Pennsylvania, United States

• Migrated and deployed Windows 10 machines, laptops, surface pros and tablets
• Troubleshot and assembled printers, desktop, and basic network infrastructure
• Keep record of assets using online system
• Used SCCM for OS deployment and installing software packages
• Migrated WOW (Workstation on Wheels) carts and hospital Kiosk touchscreen machines
• Traveled to other CHOP branches sites to perform upgrades to Windows 10

Pennsylvania, United States

• Created and resolved tickets in Service Now
• Rebooted Amazon workspace account for end users
• Assisted with Laptop rollout for Lenovo laptops
• Updated Excel spreadsheet with changes and additions
• Kept inventory of laptops, monitors, VOIP Polycom and VOIP phones updated
• Unboxed and stored laptops in storage room

Pennsylvania, United States

• Setup Samsung Android mobile devices using AirWatch Server for all users
• (DHS, OPC, Co-location, JJSC)
• Supervised a team of three
• Configured email accounts on Samsung devices, Reset Device passwords
• Assist user with setting up mobile voicemail
• Reset users Internet Password using Active Directory

Philadelphia, Pennsylvania, United States

• Diagnosed and repaired a wide based of phone models such as Nokia, Motorola, HTC, and LG,
• Performed full assembly screen replacements on Samsung Galaxy Series I-IV
• Performed lens only repairs with LOCA (liquid optically clear adhesive)
• Repaired camera’s, dock connectors, power buttons, home buttons
• Soldered charge ports on and off the motherboard
• Performed full assembly screen replacements on the iPhone 3gs, 4, 4s, 5, 5c and 5s

Associate Of Science - As, Information Technology

Certificate, Information Technology

COURSE DESCRIPTION: MySQL is a powerful tool for managing and analyzing relational databases, and a skill that every analyst and BI.

Certificate, Information Technology

COURSE HOURS: 8.0 CPE CREDITS: 8.0 COURSE DESCRIPTION: MySQL is a powerful tool for managing and analyzing relational databases, and a.

Certificate, Information Technology Course

Hands-on curriculum included: Cloud Computing Overview (Azure tenant and subscription creation) Microsoft Azure Compute and Networking.