Tuomas Vainiola Email & Phone Number

Helsinki Area, Finland

Helsinki

Private company.Freelance musician / photographer / jack of all trades.

Helsinki

Service Desk Specialist at Nordea, a leading Nordic commercial bank.- Provided IT support to bank's internal personnel.- Worked as a key member of the Service Desk team, assisting employees with various technical issues, troubleshooting, guidance etc. For the office apps, banking apps, hardware, printers, network etc.- Served also as a team's ticket coordinator. Coordinated ticket queues and ensured adherence to SLA's.- I also served as a team trainer for the new team members in Finland and Poland. Ensured our new team members were equipped with the necessary knowledge and skills on systems and processes. Created training materials, instructions, and documentation for the trainings.

Helsinki

Service Desk Agent. Contracted and worked full time at Fujitsu.- Provided comprehensive IT support to middle-sized company clients and their personnel.- Offered assistance and guidance via phone, ticketing system, and email channels.- Troubleshot hardware, software, and network-related issues, ensuring prompt resolutions.- Handled user administration tasks, including user account creation, modification, and termination.- Collaborated with colleagues and other specialists to address complex IT issues and optimize systems.

Jyväskylä

IT Service Desk 2010 - 2013My main tasks:- Provided comprehensive IT support to both external clients (primarily staff members of small and medium-sized businesses) and internal personnel.- Delivered technical assistance, effectively resolving hardware, software, mobile device and network issues. - Assisted clients with software installations, updates, and troubleshooting, ensuring smooth and efficient operations.- During the time, I also started to learn the user administration processes.In 2013 I got a change to start in a new role and I worked two years as a Service Coordinator.- My tasks were to manage and prioritize onsite ticket queues, ensuring efficient ticket assignment and resolution.- Coordinated and delegated the work requests to both our internal onsite team and subcontractors worldwide.

Jyväskylä

As a Technical Customer Service Representative, I provided ICT help to customers as a subcontractor for Telia, ensuring their satisfaction through effective support and problem-solving.Additionally, I worked within Manpower's Service Desk, delivering ICT support to their internal personnel.

Jyväskylä

Alongside my main job, I had the opportunity to work part-time as a smartphone prototype tester for Nokia Phones.My tasks were to run test programs for the mobile devices and report the possible bugs and faults during the process.My primary focus was on assessing the functionality, performance, and usability of the devices to ensure the quality standards and user expectations.

Jyväskylä

Jyväskylä

Jyväskylä

Continued the database project in Metso after my internship and graduation.I collected the paper machine process data and edited it to readable, searchable and more accessible format in MS Access.

Jyväskylä

My internship in Metso as a database editor.I collected the paper machine process data and edited it to readable, searchable and more accessible format in MS Access.

Vocational Qualification In Business And Information Technology, It Studies

Vocational Qualification In Business And Administration, It Studies