Tu Lam Email and Phone Number
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Seasoned product and program manager dedicated to driving customer adoption, satisfaction, and long-term value through innovative and sustainable solutions. Skilled at collaborating with cross-functional teams, I advocate for customer-focused product enhancements and next-generation features.With a strong interest in AI, I have managed use case requirements and customer advisory programs supporting AI transformations, data governance, and compliance. My analytical background leverages dashboards and storytelling to help businesses gain insights and make data-driven decisions.My experiences in customer management, product development, and program management enables me to work effectively with stakeholders at all levels, turning concepts into actionable strategies that enhance user experience and adoption. I am highly empathetic to customer needs, which guides my approach to creating impactful solutions. Additionally, I have developed and implemented operational best practices to standardize processes, optimize resources, reduce inefficiencies, and enhance team productivity in alignment with business goals.Skills: Business Intelligence Applications| Analytics| HCM SaaS| People Analytics| Project Management| Program Management| Product Management| Problem Discovery| Research| Product Operations| Product Adoption| Field Enablement| Customer Success | Process Optimization
Sap
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Product ManagementSap Nov 2019 - PresentWalldorf, Bw, DeManage HR and AI customer advisory boards and programs, bridging cross-functional product teams and customers to gather feedback on feature designs, capabilities, and innovations. In collaboration with product managers, I establish program goals, KPIs, success criteria, and exit criteria to measure program impact. Designed and delivered data visualization dashboards and executive reports for tracking key business metrics to measure product and customer engagements. Create best practice enablement training templates that provide structure and repeatable processes. Identify and procure essential product design and enablement tools to enhance the effectiveness of customer sessions for the PM teams.
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Product ManagementOracle Aug 2013 - Nov 2019Austin, Texas, UsAs a Principal Product Manager, I have delivered HCM product features across Taleo and Fusion Recruiting, BI Analytics, HR Analytics, SCM Analytics, ERP, Oracle Analytics Cloud applications.• Conducted competitive market research that leverages AI & ML capabilities across various products• Partnered with a team of resources (data scientists, engineers, Q/A, UX, documentation) to test and deliver AI solutions for Human Resources• Worked with legal & security teams to ensure that AI-driven features are in compliance and sensitive data is secured appropriately• Managed BI product reporting requirements across HCM, ERP, SCM applications to expose transactional reporting needs• Delivered analytics product requirements for dashboards, standard and custom reports -
Consulting, Customer SuccessSuccessfactors Nov 2005 - Jul 2013South San Francisco, California, UsImplemented HCM products by reviewing customer business processes and configuring application solutions against customer requirements. Grew the teams, processes and services from small-scale to global support and implementation. • Managed a team of development resources to ensure project tasks and milestones were delivered timely, both offshore and in the USA • Implemented HCM products by reviewing customer business processes and configuring application solutions against customer requirements• Advocated for customers with internal stakeholders on product issues to improve customer satisfaction• Led product escalations and drove resolutions for HR executives, management, and HR Analysts• Reviewed and improved programs to better streamline team processes and increase efficiencies• Trained, coached, and mentored new hires and team members to extend the team globally -
ConsultingPricewaterhousecoopers May 2003 - Nov 2005GbManaged multiple projects across the HR Portfolio that evaluated HR business processes against people performance. • Provided HRIS data extraction support to customers• Reviewed HR strategies and mapped them back to key metrics that tracked overall business performance• Wrote Best Practices and Whitepapers on HCM trends and HR metrics• Designed Employee Opinion Survey instruments such as employee engagement, retention, exit, and satisfaction • Responded to sales inquires and Request for Proposals (RFPs) for HRS service engagements
Tu Lam Skills
Tu Lam Education Details
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San José State UniversityIndustrial/Organizational Psychology -
San Diego State UniversitySociology
Frequently Asked Questions about Tu Lam
What company does Tu Lam work for?
Tu Lam works for Sap
What is Tu Lam's role at the current company?
Tu Lam's current role is HCM Technology | Business Analytics | Champion of Data-Driven Storytelling | Product, Project & Program Management.
What is Tu Lam's email address?
Tu Lam's email address is tu****@****hoo.com
What schools did Tu Lam attend?
Tu Lam attended San José State University, San Diego State University.
What skills is Tu Lam known for?
Tu Lam has skills like Saas, Analytics, Enterprise Software, Talent Management, Management, Consulting, Business Intelligence, Professional Services, Performance Management, Succession Planning, Cloud Computing, Change Management.
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