Service, Support, & Sales for Laptops, PC, Tablet. Complete IT SolutionsCovering Job Work - Data Center Setup, Servers Installation+Configuration, Cloud MigrationCovering Internal IT Audits for Organization going for ISO Certification - External AuditsCovering Complete Chip-Level Repair works, 100% Data Recovery and Repairs related job workOn-Call visits and AMC with extended service support SLASale / Purchase of Laptops, PC, Tablets, Servers - Repairs & Upgrades1 Month IT Operations In-charge project work for a MNC at their HO Mumbai OfficeAlso did ISO's Internal IT Audit & Software Compliance Project covering 3 Off-Site Factory Offices in Northern India during November 2018

Daily PM checks of India, UK and UAE based Servers (Windows, AD, Exchange, AV, File, & Applications)Using Exchange 2010 Tools for Email-Ids, DL, Troubleshooting, Message Tracking and MonitoringOffice 365 E3 users’s management. Account creation, Installation and configurationInstalled and configured HP ProLiant DL160 Gen9 & HP ProLiant DL380 Gen9Migration from Windows 2003 Server to Windows 2012 R2 ServerActively involved in the ISO 9001:2008 & BS 10500 ABMS certification processConducting & Handling Internal / External audits for IT Dept as Certified auditorAccountable for System / IT work, which includes all Offices, Regional Offices and Site Offices; System & Network AdministratorHandling Servers like Exchange 2003, 2007, 2010, Windows 2003, 2008, 2012, Managing Active Directory, and Users, ComputersExperience of IronPort C150 as well as Mimecast specialized in cloud-based email spam management.Handling Daily, Weekly and Monthly backups of Servers using Symantec Backup Exec 2010 R3 ver 13 – LTO6 Handling Daily v2i backups of Primary / System Partition of servers via Veritas System Recovery 16, Symantec LiveState Recovery Advanced Server 3.0, V2i Protector 2.0 Server Edition & PowerQuest V2i Protector 2.0 Server EditionIn-charge of maintaing and installing Sophos Central Antivirus Server across India officesIn charge of up gradation and installation of software’s upgradation, & patches on File Server and Exchange ServerConfiguration and handling IP Phones for UAE & India officesKnowledge of Asset Management, Vendor Management, Knowledge of Service Desk Process. Defining and Implantation of IT SOP’s / Process for IT System Standardization all across.

I was appointed at STAR India Pvt. Ltd. From Sep 2009 to May 2011. My key responsibilities are working L1/L2 Level Support on Active Directory and Exchange Server 2003Working with a Team of 6 Engineers (System Admin) in 24*7 support.Blackberry Enterprise server 4.1.6 administration and management, and troubleshooting.Managing 350 Users with Blackberry 4.1.6Maintaing WSUS Server / Patch Management.Using Exchange 2003 Tools for Troubleshooting, Message Tracking and Monitoring. Health Checkup for all Exchange 2003 Servers. And Defragmentation of Mailbox databases.Using Different Active Directory Queries for Providing Required Data to Management.Monitoring Internal / External Mail flows, queues between Exchange and sister-company (NGC, STARDEN, Vijay TV, FOX Star)Daily Checklist Report & Event monitoring on all the Domain Controllers and Exchange Servers.Monthly Report of Internet Bandwidth ManageEngine AppManager – Disk, CPU, Memory Utilization.Managing File Servers, FTP Servers and support.Quota Management and Mailbox data base store monitoring for size.Exchange Server 2003 Mailbox management. And EV - Archival Server.DELL PowerEdge, M1000 Blade center chassis, HP Higher-end servers G5, G8 Server Handled. L1/L2.Monitoring and maintaining SQUID Proxy Server. Clearing cache and log files. Working on VM Servers Management. Creating Server for Test/UAT Environment.SMTP Migration of 1800+ users from in.startv.com to startv.comOCS Server 2003 user’s management. OCS Communicator support. OCS Live Meeting.Installation, Monitoring, and maintaining Websense Web Gateway Filtering Server 7.3.1 (fully)Monitoring s/w Nagios, AppManager, & Solar winds.Symantec endpoint Protection (SEPM) Server management. Policies and Report from SEPM.Working with HR & Management for Active Directory Clean-up Activity.Appointed at Kotak Mahindra Bank Ltd (KMBL) as SYSTEM ADMINISTRATOR from October 2008 to August 2009.

Provide Technical support to US based customers regarding Exchange 2000/2003, Windows 2000/2003 and Symantec Veritas.Installation, Configuration & Troubleshooting Exchange 2000/2003 servers as per customer’s requirements and environment.Troubleshooting issue on Exchange server like Mail Queue, OWA/OMA access, mailbox restoration/single mail restoration, database repair, defragmentation.Troubleshooting of relevant ADS, Policy, DNS, DHCP and Networking issues.Troubleshooting Exchange and Windows error through Event logs.Taking data backup and restoring the data backup of server in critical situations.Use of Remote Administration tools to troubleshoot the issue on Customer’s systems.Provide proper guidelines to customers as value added service.Documentation of every call handled. Detailed analysis of the call documentation after every call.Schedule follow-ups to customer to resolve the issue as soon as possible.

Appointed at Carat Media Services India Pvt. Ltd. as FM Engineer. My key responsibilities are to handle and upkeep 45 desktops located in the premises and ensure their connectivity to Network. The setup is Windows NT Server & Window’s XP on user-end. I have to ensure smooth functioning of mails, keep updated inventory & handle all software, hardware and network related issues. Administration of Netscreen 5XT Firewall, 3Com Switch, HP ML Series Servers. Also give users software support of media industry such as TAM, MAP, IRS, EARS and ensure their weekly data updating. Also ensure the smooth functioning of daily backup on DLT & DAT Drives.Earlier was appointed at United Nations Children’s Fund an International Agency of United Nations, working for the welfare of mother and children in the state of Maharashtra with Mumbai as the base as Facility Manager. My Key responsibility and functions included providing support to all the program officers of UNICEF related IT issues. Maintain and upkeep of 30 computers located in the premises and ensure there connectivity to the main link server located at New-Delhi which in turn is connected to the HQ of UNICEF located at New York. Ensure smooth flow of data of UNICEF Mumbai to all the locations required, including HQ – New York as well as 10 other field offices located all over INDIA. Maintain Inventory of all the PCs including Servers and Router. And looking after the IT Dept., Administration of CISCO 2500 Router, WAN Link between Mumbai and other field offices located all over India. Liaise with Reliance India Ltd. Who are the service providers for the Fiber Optic Line, to ensure continue linkage. Has thorough knowledge of Lotus Domino Server 6.5 & Client plus provide training and support to all UNICEF officials whenever required.

Installation & troubleshoot of desktop management, Installing modems, configuring internet, Email.Network Structured Cabling, Installation of Hub, Network Printer, Internet – Printer Sharer and Switches.Installation of all Application Software and troubleshoot the technical problems of Software.Installation and Trouble Shooting Printer, Scanner & hardware Platforms: Compaq, HP, Intel and IBM Server.Symantec Virus Monitoring and regular update & troubleshoot latest virus threat to secure network infrastructure.