• Developed team leadership between Workforce Team and group of teams and ensure that customers are fully satisfied with the service being received.• Motivated and maintained the discipline between Supervisors and other staff, liaising closely with Workforce Manager in tracking team and individual performance.• Coordinated with other Departments for all Outstanding Customer issues and fast tracked with the service level resolved and closed.• Reported capacity based on planned schedule.• Was responsible maintaining accuracy and quality of schedules generated with balance between of service level and employee’s satisfaction.• Was involved in staff retention, planning and appraisals.• Was responsible for short term planning and monitoring of staff morale.

• Determined the resources and budget to complete the project.• Created detailed work plan to complete the project successfully.• Recruited and interviewed staff or volunteers for the project.• Managed and coordinated project staff /volunteers according to the established policies of the organisation.• Motivated project team to own and complete tasks assigned to them.• Prepared forms and documents of project activities.• Resolved any problems and issues that arose. • Prepared status reports for use in communication to stakeholders.• Prepared program and financial reports and supporting documentation for funders as outlined in funding agreements.

• Implemented the project with given resources, team and budget.• Created detailed work plan to complete the project successfully.• Presented and sold company products and services to current and potential clients.• Prepared presentations, proposals and sales contracts.• Managed and coordinated project staff /volunteers according to the established policies of the organisation.• Motivated project team to own and complete tasks assigned to them.• Prepared forms and documents of project activities.• Resolved any problems and issues that arose.• Oversaw the accounting, costing and billing.• Prepared status reports for use in communication to Senior Management.• Prepared program and financial reports and supporting documentation for funders as outlined in funding agreements.