• Handling customer service requests from all Europe for our IT products (Storage,Servers, Data Protection products, Data Center, Cloud Computing, Big Data & CloudStorage and more) by providing customer support from the physical layer up to theapplication layer;• Applying analytical skills and technical knowledge to solve product and network issues ofmoderate to high complexity;• Effectively utilizing moderate to complex lab setups to recreate and solve problems;-• Acting as a technical expert and provides support on a world-wide basis Interacts acrossTAC teams and development teams at peer level.• Familiar with servers and OS (Windows, Linux, Unix);• Good understanding about the X86 server.• Knowledge of SAN storage and protocols (FC, RAID, FCOE);• Knowledge of NAS storage and protocols (CIFS, NFS, SCSI);• Strong troubleshooting skills (able to analyze debug outputs and logs);• Hands-on experience with servers and storage devices.• Able to determine problems and deliver known solutions with a high level of customersatisfaction

IT Pre-Sales, Solution Engineer.Managed to handle sales and marketing of storage & servers products.Prepared offers and managed to build good customer relationships as well as technically

I have worked in National Sales Department as a trainee electrical engineer. I mixed my electrical engineering skills with sales and marketing. I made offers, projects about Dynamic UPS, Static UPS, Frequency Corverters and Electrical Equipments I learned how to install, operate UPS and Corverters on site. My sales, marketing skills got stronger once I tried to make every step of projects by myself. I got better at project management overall. I gain experienced in UPS Systems specifically. I often used Microsoft Project, Excel, Word, Autocad programs. So, I gain huge experience in sales and marketing entirely. By doing this job gave me a better understanding of management also.