Turki Almudaifer Email & Phone Number

Riyadh, Sa

Riyadh, Sa

Saudi Arabia

-Oversee the entire supply chain operation, including procurement, logistics, inventory management, and order fulfillment, to ensure efficiency and cost-effectiveness.-Develop and implement supply chain strategies that align with the organization’s goals and market demands, including initiatives focused on sustainability and risk management.-Negotiate contracts with suppliers, vendors, and logistics providers to secure favorable terms and ensure a reliable supply of materials and services.-Collaborate with other departments, such as sales, marketing, and finance, to forecast demand and plan supply chain activities accordingly.-Implement and utilize advanced supply chain management technologies and systems for improved visibility, tracking, and optimization of operations.-Lead and manage the supply chain team, including hiring, training, and performance evaluation, to build a high-performing team.-Ensure compliance with all relevant laws, regulations, and industry standards related to supply chain activities, including environmental and safety standards.-Spearhead initiatives to identify and mitigate risks in the supply chain, such as supplier diversification, inventory management strategies, and contingency planning for disruptions.

Saudi Arabia

-Managed and authorized the logistics plan, ensuring effective operational monitoring throughout the process.-Oversaw logistics operations, ensuring the prompt and efficient completion of customs clearance procedures.-Provided recommendations for strategies aimed at improving operational efficiency and reducing costs across logistics functions.-Recorded all logistics activities and business processes to maintain comprehensive documentation for reference and auditing purposes.-Coordinated with customs authorities and stakeholders to streamline clearance processes and resolve any issues that may arise.-Conducted regular reviews of logistics operations to identify opportunities for process improvements and cost savings.-Maintained accurate and up-to-date records of logistics activities, ensuring compliance with regulatory requirements and company policies.-Negotiated contracts and agreements with carriers and service providers to secure favorable terms and services.

Saudi Arabia

-Facilitated the successful execution of functional strategies and operational plans, ensuring alignment and integration with other departmental strategies and interdisciplinary plans.-Developed key performance indicators (KPIs) and conducted thorough analyses of results to drive productivity enhancements.-Provided recommendations for potential improvements to logistics processes, aiming to streamline operations and increase efficiency.-Managed warehouse and transportation activities to optimize inventory management and delivery efficiency.-Collaborated with cross-functional teams to identify and implement best practices in warehouse and transportation management.-Monitored and evaluated the performance of logistics operations, making data-driven decisions to improve service levels and reduce costs.-Led the logistics team in executing initiatives that enhance operational performance and customer satisfaction.-Ensured compliance with safety regulations and quality standards in all warehouse and transportation activities.

Riyadh, Saudi Arabia

-Coordinated and managed the daily cargo operations, ensuring the timely and accurate processing of shipments.-Oversaw the loading and unloading of cargo, ensuring proper handling and adherence to safety regulations and company procedures.-Handled documentation for incoming and outgoing shipments, including airway bills, customs declarations, and other required paperwork.-Liaised with customers, freight forwarders, and other stakeholders to address inquiries, resolve issues, and provide updates on shipment status.-Monitored and tracked cargo movements to ensure timely delivery and identify any potential delays or discrepancies.-Assisted in the preparation of cargo manifests and coordinated with flight operations to ensure proper cargo distribution and weight balancing.-Ensured compliance with international and local regulations related to cargo handling, dangerous goods, and security.-Provided guidance and support to junior staff, ensuring they adhere to operational standards and procedures.-Conducted regular audits of cargo handling processes to identify areas for improvement and ensure continuous compliance with safety and quality standards.

Saudi Arabia

-Handled inbound and outbound customer calls, providing assistance with inquiries, resolving issues, and offering product and service information.-Maintained a high level of customer satisfaction by addressing concerns promptly and professionally, ensuring a positive customer experience.-Processed customer requests for services such as account activation, billing inquiries, plan changes, and troubleshooting technical issues.-Documented and updated customer interactions and transactions in the company’s CRM system, ensuring accurate and detailed records.-Escalated complex issues to higher-level support or specialized departments when necessary, ensuring timely resolution.-Provided guidance on Zain’s products, services, and promotions, helping customers select the best options based on their needs.-Collaborated with team members and other departments to ensure smooth operations and effective problem-solving.-Monitored and met key performance indicators (KPIs) such as call handling time, customer satisfaction scores, and first-call resolution rates.

Saudi Arabia