I oversee and lead the daily operations of the futures clearing IT team, ensuring that all installations, maintenance, and upgrades are completed on time and according to client specifications. I also manage the technical support team, providing line management, mentoring, and engagement with other support teams. I assist the head of support services in introducing and maintaining effective and efficient ITIL processes for incidents, problems, change, and service improvement. I am responsible for managing the post-validation of releases and changes to the production environment, tracking and triaging incidents against problems, and managing team metrics and retention goals.I have more than seven years of experience in various IT roles, including IT Technician Specialist at Electronic Store Company, IT Help Desk at Saudi Cole - Mobily, and IT Technician Supervisor at GULF TRAINING AND CONSULTATION CENTER. In these positions, I gained valuable skills in software development, system analysis, data analysis, troubleshooting, quality assurance, and user manuals. I hold a bachelor's degree in System Law from Al-Imam Muhammad Ibn Saud Islamic University, and multiple certifications in professional work, technical skills, and capital market. I am always eager to learn new techniques and technologies to stay relevant and competitive in the IT field.I have effective communication skills, tactical planning, process improvement, supervision, leadership, and organizational skills, which enable me to collaborate with other departments and professionals in the development of IT systems, give direction and guidance to team members, and monitor the quality and timeliness of all interactive projects. I have the ability to make critical decisions during challenges, as well as high-level time management skills. I am motivated by delivering high-quality IT solutions that meet client expectations and enhance user satisfaction. I am looking forward to applying my skills and experience to your organization and contributing to its success.