With a highly diversified and successful career spanning across over a decade and a myriad of organizational contexts, mission-critical endeavors, and progressively prominent roles, I have established myself as a passionate and high-performing professional. My broad experience has allowed me to acquire a wealth of expertise which, blended with excellent interpersonal skills, allows me to consistently deliver stellar client experiences, resolving issues optimally while explaining complex technical concepts with simplicity and accuracy. Recognized as a flexible and collaborative team player, I take pride in ideating and gaining buy-in around innovative strategies, inspiring and mobilizing team members with a contagious passion, and navigating between stakeholders of all levels and functions to achieve a common mission of excellence. Here is a selection of my career highlights:- Strategized and led live and staggered user migrations and rapid implementation of a new telecom system which streamlined omni-channel customer contacts, limited reporting disruptions, and unified real-time reporting across teams and clients.- Played an instrumental role as part of the migration from a proprietary CRM system to Salesforce for individual franchises across NA, limiting redundancies with virtually no disruption, maximizing business continuity, and achieving stellar customer satisfaction.- Supported a successful outbound campaign despite short preparation time for a client with conflicting KPIs and low training budgets, increasing productivity by 20%, significantly reducing training cost, and achieving a turnover 43% lower than expected.My core competencies include: - Customer Support & Service Excellence - Technical Solution Implementation - Data Flow Control- Customer Requirements Documentation - System Implementation & Configuration - Technical Issue Resolution- Project Planning & Management - Training, Coaching, & Mentoring - Cross-Functional Collaboration
