• Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards• Provides advice and guidance to colleagues regarding incidents• Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance and track inventories• Oversee and ensure understanding of all procedures related to the identification, prioritization and resolution of IT support requests, including the monitoring, tracking and coordination of IT department.• Establish VPN access for all remote users• Recognize, log and resolve technical problems with software applications or network systems• Identify potential changes and system improvements to present to senior team leaders for consideration and implementation.• Ensure that work is carried out within agreed service levels and in accordance with department guidelines.• Create, maintain, and distribute reports of progress to senior leadership• Interact with vendor support contacts to resolve technical problems with desktop computing equipment and software.• Maintain client databases with up-to-date solutions and clear record of activities.• Explain and document technical issues in a clear way to clients.• Use call logging system to accurately record telephone requests.• Additional duties as assigned

● Information Technology Support Specialist, (07/2015 – Present) Responsible for Administrative and academic computing system, electronic mail database, and maintaining the college’s web site● Duties include managing user’s accounts, designing queries, imports and exports to be used for reports, installing new software releases, performing nightly backups, and training users● Informing users of new enhancements to administrative and academic computing systems; electronic mail: managing user’s account, installing new software updates, and training users performing system web backups of the current website through the coordination of Public Relations Office. Performing overall system backups.● Provide leadership for needs assessment, strategic planning, special initiatives, and budgetary information to meet College information technology needs.● Participates in the development of grants, contracts, and gifts to support information technology objectives.● Working knowledge of computer mainframe systems, database administration, and web design● Stay abreast of technology advancements and applicants through internal and external contacts.● Establish working relationships with other college offices, groups, and administrators as appropriate. Other duties as assigned.● Able to interact effectively with all visitors, faculty, staff, and students while projecting a positive image for the department and college.

● Information Technology Teacher, (01/2014 – 09/2015) Prepares for and instructs, through traditional classroom and distance education modes, various classes in the discipline of Information Technology; Examples of the types of courses typically assigned include computer literacy, low-level computer programming, computer systems networking, operating systems, computer hardware, network, and cybersecurity, and database design/implementation.● Communicates expectations and establishes clear grading criteria through appropriate instructional means, to include but not limited to developing course syllabi, handouts, and materials supporting the instructional process; evaluates student progress and provides clear timely feedback;● Design and develop curriculum, instructional material, coordinating educational content, and evaluating current content;● Provides availability and accessibility to students for purpose of academic consulting and support, in a manner appropriate to meet student needs, through a combination of scheduled office hours, e-mail accessibility or other effective means of responsive and timely communication;● Participates in the district, division, department, or general faculty meetings; in-service training; workshops or seminars; service on district or college councils or committees, or other activities within the scope of the position;● Complies with state and federal law applicable to professional duties and responsibilities; Follows established procedures in areas such as printing, turning in grades, bookstore orders, office support, student financial aid requirements, safety and health issues and related administrative processes;● Instruct courses in related disciplines based upon individual qualifications and expertise;

● Chief Operating Officer (COO), (10/2011 – 12/2013) Built a list of resources of transportation vehicles to move cargo/product, effectively communicate with shippers/clients and works as a liaison between both parties● Develops cost-effective measures to convince the companies from both sides and decide on a rate suitable for all● Develops marketing, cash management, planning and creating an operating blueprint● Develops and follows shipper and transport provider requirements, as well as maintaining a proper schedule for both● Identify opportunities for rate reduction/client savings● Provide the best value to our clients● Build a loyal carrier base● Negotiate industry competitive agreements and contracts with carriers● Source reliable carriers and agents to deliver sustainable services to our clients● Conduct profitable freight brokerage service business in compliance with U.S. Federal Motor Carrier Safety Administration (Property Broker & Motor Carrier)

● Knowledge Manager, (3/2005 – 6/2011) Development of various business operations and assisted the organization to achieve cost-effective production with increased quality, efficiency, and satisfying customer service ● Trained end-users in SharePoint related business processes and responsible for implementing the same ● Instrumental in the preparation of project plan for the implementation of the information management plan for First Army ● Assisted in the gathering of the requirements of the development and implementation of the Microsoft SharePoint Servers. This is the primary source of information management for the First Army. ● Assisted in the development of various process plans, business process, and functionality in detail● Manage knowledge and information via online databases, collaborative technologies, and web-based services to maximize the intellectual capital and work between internal teams and external partners● Deployed a structure and format in the Information Management System● Develop training plans to educate staff personnel in Information management and system processes● Implement practices that allow for the systematic integration of data to facilitate efficient data queries, trend analysis, information sharing, and the storage and tracking of data changes over time● Manage the integration of existing tools (GIS, Microsoft SharePoint Portal, SQL Server, and several other systems) with a relational database technology construct to pull together required data from various sources seamlessly so that it can be shared, queried visually plotted and analyzed - Enterprise System● Evaluate system software and recommend specific changes in procedures. Perform system software fine-tuning workload analysis and load balancing● Identify web-system performance capabilities, diagnose system failures and degradations and isolate as to cause● Serve as SharePoint administrator, to include SharePoint 2003, MOSS 2007 SharePoint 2010

Primary duties consisted of writing/editing instructor lesson plans, presentations and instructing Biological Integrated Detection System (BIDS). •Responsible for developing Tactics, Techniques, and Procedures (TTP) for biological detection operations and integrating FBCB2 into M31A2 BIDS Operations. •Responsible for developing training material for M31A2 BIDS including lesson plans, presentations, practical exercises, test and examination material, and tactical operations of the system and components. •Managed Force XXI Battle Command Brigade and Below (FBCB2) classroom setup, training, and FBCB2 tactical system setup, maintenance and operations. This included having experience with Sun Solaris OS.•Duties also included research, and product testing and evaluation, Windows 2000 system administration, Local Area Network support, PC support, Operating System and productivity software support.