John Turner Email & Phone Number

Ormond Beach, Florida, Us

Camden, New Jersey, Us

Orlando, Fl, Us

A technology enabled business process outsourcing firm; focused on helping health care customers with their acqusition, retention, and service objectives.

Top-ranking executive credited with driving aggressive organic business growth and pushing company through to the next level, ultimately raising sales revenue, customer retention, and operating margins. Spearheaded development of new strategic alliances and joint ventures that accelerated revenue growth outside of traditional selling strategies. Introduced series of client-focused strategies and balanced scorecard approach that produced almost immediate gains in operational efficiencies and financial performance. Scope: P&L, strategic planning, and operations authority. 5 direct and 123 indirect employees. Earned company recognition among "Top 100 employers in Central Florida for Working Families," 2006 and 2007.Recognized as top-quartile performer in prestigious "Reagan Best Practices Survey," 2006 and 2007.Ranked #1, setting company-wide record for largest annual increase in new business, 2007.

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Promoted to champion development and implementation of business architecture, operational controls, and performance metrics for new national service and account management operations charged with enhancing servicing of 6,000,000 customers, 190,000 accounts, and 34,000 distribution partners nationwide. Created and introduced groundbreaking affinity/loyalty program that better supported top partners. Led continuous improvements in pursuit of operational excellence. Led 5 direct and 200 indirect staff. Built and launched start-up national operation.Selected Key Results:* Improved channel partner satisfaction 50%, leading to 3% increase in customer retention.* Raised the bottom line tens of millions of dollars as direct result of increased customer retention.* Saved costs through SG&A reductions realized through Six Sigma initiatives.* Heightened overall employee productivity 120%.* Directed 7 major technology deployments in 18 months.

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Spearheaded business growth and change initiatives that revitalized and jumpstarted a stagnant 6-state region. Directed team of 8 direct and 188 indirect reports in all sales and account management operations servicing 1,100,000 customers and billions of dollars in premium revenue. Rebuilt leadership team and reallocated resources.Led the nation, ranking #1 among all regions for growth, retention, new revenue, and close ratios, 2003.Selected Key Results:* Generated nationally ranked #1 performance across multiple key metrics.* Delivered extraordinary 168% increase in gross margins.* Produced more than 6-fold increase in customer growth rate.* Outperformed national average by 4.5%, delivering 84% customer retention rate.* Achieved 12.9% close ratio, a figure 2.3% higher than national average.* Heightened margins 5% by reducing loss ratio to 84.2%.

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Recruited to lead turnaround of underperforming sales and account management operations representing 150,000 members and hundreds of millions in revenue. Led 7 direct and 25 indirect employees working out of 2 locations. Orchestrated and managed business development and community outreach programs. Overhauled staff, dismissing and replacing non-performers.Reversed declining performance and restored growth, placing as a top-tier, 2-office business within 12 months of hire.Selected Key Results:* Turned around operation from #27 of 30 originally, to sustained #3 ranking.* Revived growth immediately, placing in top 1% nationally for multiple key performance metrics.* Led the Southeast region for 2 straight years for #1 highest new revenue, member growth, and close ratios.* Added gross margin to the bottom line through 158% increase in total revenue.* Strengthened margins 16%, decreasing loss ratio to 80.4% over 2 years.

Hired into first senior management role, heading a 7-person sales and marketing team to renew growth of a sluggish middle-market territory in New York City. Developed and launched new state-wide middle-market pricing and product strategy. Championed local-market broker and sales communications program. Directed budgeting and forecasting.Managed sales team to produce, within just 12 months, $55 million increase in revenue through new business.Selected Key Results:* Surpassed all goals, realizing 171% of assigned business objectives.* Expanded NYC customer base 105% and sales revenue 148%* Captured 30% increase in market share within just 9 months.

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Bloomfield, Ct, Us

Master Of Science (Ms), Risk Management And Insurance

Certificate, Leadership

Mba, Management & Finance

Mpa, Health Services Administration

Bachelor Of Arts (B.A.), Health And Physical Education/Fitness