hapus is a dynamic and people focused Kanban, Service Management & Lean Agile consultancy providing transformational support and hands on leadership for Service Organisations. Our clients include The BBC, GDNs, universities, ALMOs, housing associations, food processors & manufacturers, healthcare providers & insurers and award winning local authorities.We offer hands on coaching, mentoring and training of teams (Exec, Delivery and Operations)Accredited Kanban Trainers offering TKP. KMPI & KMPII certificationWe fulfill interim leadership & management rolesWe are a licenced Agendashift Partner (www.agendashift.com)We also offer Lean Agile "Boot Camp" Training, getKanban simulation game workshops and facilitation

Over the years I have provided consultancy services to a number of HiveMind clients in the Utility and Healthcare sectors. I have also helped the team acquire new business and create proposals in the Local Government sector.HiveMind is an adaptive, integrated network of trusted business and technology experts, flexibly engaging with clients to deliver change at pace in a digitally inter-connected world through on-demand discovery, design and delivery capabilities.The business and technology professionals who form our trusted network of members, our Expert Practitioners, collaborate for the success of the network as a whole and in so doing the successes of their own businesses and clients.https://thehive.hivemindnetwork.com/members/mattturner/

We help organisations to deliver Better Value, Sooner, Safer & Happier (BVSSH) and to foster a more humane and engaging world of work. We work with executives and leaders at all levels in all roles, organisation-wide, via coaching, training and community.

Question Factory is a brand new strategy and innovation agency. We gather expert professionals to work with ambitious public purpose organisations on public policy, strategy and improvement; digital and service transformation; and participatory futures.

Shift: Charitable Coaching CollectiveCoaching For Good. Enabling charitable, non-profit and public service causes through coaching, supported by donations.The premise to how we work is simple. Coaches offer their time voluntarily at nominal rates, to aid our clients in their charitable and non-profit ambitions. We then seek to identify charitable and non-profit clients that would like to benefit from this offer.Alongside the passion we have for your causes, you’ll also find the same professional attitude we present to any paying private client, as we understand that just as our private clients have a duty to shareholders, so do you have a duty to your donors.

Jan 2021 - Sept 2021Digital Transformation / Ways of Working for UK GovApril 2019 - Oct 2019Lean Agile transformation with global aviation brand, coaching a broad selection of teams and individuals up and down the hierarchy and delivering training across global delivery teams.

Come along and share your experiences of Kanban, Agile, Lean, and Systems Thinking with like minded individuals. We meet, online, every other Tuesday at 7pm GMT.Follow the link to see the schedule and previous talks.

Lead Agile and Ways of Working (WoW) engagements at a number of clients including;The world's leading specialty measurement company, pioneering chromatography, mass spectrometry and thermal analysis innovations serving the life, materials and food sciences.Coordinated improvement and WoW activities across UK, US and Eastern European sites. Offered consultancy, coaching and guidance to software delivery, product management, and leadership teams.One of the world's leading, privately held, food production companies in the farming, agriculture and sustainability innovation sector.Offered consultancy, coaching and guidance to software delivery, ITSM, PMO and leadership teams.

Helping this award winning Agile IT department encourage the wider organisation, particularly Business Services, in embracing agility and lean ways of working in order to optimize delivery of value to Stockport residents in an increasingly challenging local government landscape.Assisted with people, engagement and agile adoption strategy as well as hands on coaching of leadership, service and product delivery teams.

Initial engagement to train, coach and establish Lean & Agile practices into IT and Business Change Senior Leaders, Managers and Teams.Create change portfolio visualisation and coaching the teams how to use these in terms of ; accelerating delivery, understanding demand and capacity, stakeholders and supplier engagement, helping to organise staff and encourage transparency and collaboration with the rest of the organisation.I have also worked with IT Ops Team and the Business Systems Team to visualise their workflows, find opportunities for improvement, and to run planning workshops for a couple of projects and retrospectives for things such as (waterfall) project phases delivered and operations year end activities n order to improve for next year.Delivered Agile and Kanban training and getKanban training simulation game to a number of teams.As is usual in these situations the positive effect on staff morale and productivity has provoked interest from other areas of the organisation such as Organisational Development, Contact Centre, Maintenance Teams and I introduced other directorates to Lean Agile and Kanban practices, showing how they can benefit.

On starting at SMBC, and joining the IT Senior Leadership Team, I began enabling Service Desk, Infrastructure, SAP ERP, Desktop & Mobile Infrastructure, Adult and Child Social Care Business Systems, Place Business Systems, Traded Services Schools Teams to use the practice & principles of Kanban for continuous service improvement.I worked closely with staff to visualise workflow, discuss & tackle blockages, stakeholders engagement to optimise efficiency & effectiveness and limit the amount of work started in order to complete more & increase productivity. I coached IT SLT members on nurturing/sustaining these and servant leadership behaviours.One SMBC goal was to accelerate the learning and awareness in IT Operations of Agile ways of working to bring them in line with the transformation that had been taking place in the Software Delivery Teams, courtesy of Thoughtworks. Which I successfully delivered very quickly through Kanban. I helped SW delivery teams adopt and adapt Scrumban and KanbanI helped, with Thoughtworks, to visualise the holistic IT Portfolio of Agile and Waterfall projects in an open, conspicuous and transparent area of the office. I also worked closely with areas of the Council outside of IT, including; Town Planning, Adult & Child Social Care, Policy & Reform, Information Governance and Business Intelligence teams as they all became aware of the benefits of employing Lean Agile practices and principles. I delivered a host of classroom training sessions on Agile, Kanban and Kanban simulation games.Numerous “Lunch & Learn” education sessions on Servant Leadership, Social Media, Team Building, Systems Thinking and Complexity Theory.Organised/delivered IT All Hands sessions, Digital Team Programme Retrospectives, Project Kick Off sessions,Staff Engagement Surveys and exercises.I identified the need and recruited a PM to accelerate a successful delivery of a new ITSM toolset and devised a Major Incident Management Process & Ops Handbook.

Working with the University of Manchester during a period of IT transformation and performing a number of roles over that time.Initially fulfilling the role of Service Delivery Manager from November 2014 until March 2015 on an interim basis helping to centralise faculty IT teams and create an enduring Service Model with associated SLA, KPIs and MI framework. After recruiting the permanent SDM I was retained to assist with the maturing of the model for processes such as Service Transition, Major Incident Management and Continual Service Improvement & Reporting.In November 2015 I was asked to become a work stream lead on the universities "Future IT" Programme managing the organisational change including, due diligence, risk management, knowledge transfer and succession planning.Upon successful delivery of this work stream I assisted other work stream leads. I was then retained to accelerate the over running implementation of a new ITSM tool.Whilst at UoM I also performedo Improvement of MI/BI Metrics and Reportingo Mentoring of Service Managerso Adoption of Lean/Agile ITSM practices and the Kanban method

Accountable for the delivery of operational front line and back office IT services; Service Desk, Request Fulfilment, 24/7 Operations, Oracle ERP support for highly complex service and technology architecture. Major Incident Management.Service Readiness, a Transition Support & Planning team dedicated to Service OperationsIT Procurement TeamIntroduced data driven analytical management approach to great success, cutting costs and increasing productivity Introduced Financial Management, TCO and cross charging models for services. Implemented Kanban to manage Service Operations CSI process and as a tool to encourage the adoption of DevOps practices.Project managed the creation of Service Operations IT Service Continuity plan and responsible for its continued maintenance. Subsequently involved in the GBS Business Continuity teamIM Project Lead for Corporate Services (HR, Finance, and IM) transformation into single Group Business Services functionLead on Corporate Diversity & Inclusion Strategy working with newly appointed D&I Director to define company wide “Local Delivery” and D&I Champion StrategiesImplemented several Customer Service enhancements which have propelled Service Operations to best customer satisfaction rating to date. Also implemented Service Desk C-SAT survey which continues to get >50% response rates and >98% satisfaction in an environment of >500,000 contacts p.a. (Twice the size of Gartner definition of Large Environment in this industry sector)Member of NR Operations Command & Control team charged with coordinating the delivery of services to London 2012 Olympics & Glasgow 2014 Commonwealth.

Responsible for the implementation and subsequent delivery of all aspects of IT Services for one of the fastest growing global tech enabled lifestyle retail companies; included Service Desk, Request Fulfilment, Major Incident Management, Problem Management, Technical Operations, Release ManagementLean Agile Kanban practitioner and DevOps enthusiast

moneysupermarket.com is the UK's leading finance price comparison website and a leading UK travel price comparison website.FTSE250FTSE4goodEmployee Consultation Forum representativeMember of the .COMmunity Team, a philanthropic programme at moneysupermarket.com which is intended to increase the firms’ links to the local community. As well as making donations and grants to local charities the .community team looks at other ways of getting involved, including staff donating time and expertise.• Support of an infrastructure that processes sales over £140 million per annum.• Redefinition of support processes to bring focus back to Service Desk.• Transition of Desktop Services from Infrastructure to Service Desk function.• Implementation of Site Confidence monitoring solution to 65 channel production environment ensuring increased uptime and improved Service Transition of new products.• Improved stakeholder and supplier engagement to realize potential in under utilized/developed IBM Tivoli Suite of tools• Began programme to migrate diverse monitoring toolset on to Nagios/Cacti suite of open source tools delivering p.a. saving of £130k within 8 weeks of commencing work.• Delivery of 3yr plan for my area including Desktop, Monitoring and RBAC strategies• Selected by EMT as Moneysupermarket.com most inspirational person, according to HR defined company behaviour “Inspire Possibilities”, for compiling the IT Ops training plan, sourcing best value-add supplier and for designing “Internalship” employee development program.

• Primarily managing Service Desk for FTSE 100 Company. Large team of technical analysts and non-technical administrators supporting Northern UK & Eire Corporate HQ sites and Airline HQ infrastructure based at Manchester Airport. • Successfully carried out dual roles from March 2006 following recognition of need for improved Change Management during period of streamlining in preparation for merger. • Overcame difficulties in non-adherence to Change Management, gaining buy-in, effecting cultural change, and increasing availability to all major and minor systems.• Involved in a major integration between First Choice & TUI successfully working towards one team & one brand philosophy• PM of several large scale projects, exiting and closure of corporate sites; design and build of new Airport base locations as part of merger synergy guarantees to TUI UK share holders.

• Support of an infrastructure that processed sales over £2 billion per annum.• Management of E-commerce platforms and distributed selling systems, including the supplier and support of the outsourced managed service for the front and back end infrastructure.• Managed internal and 3rd parties OLAs, SLAs and KPIs, ensuring high service levels to provide optimum business continuity for the company’s desktop, laptop and distribution systems.• Second line escalation point for technical and/or business issues. Full responsibility and ownership of incidents, problems or known errors to resolution.• Improved IT customer focus, rapport and business continuity from a service delivery perspective between IT and the business.