Matt Turner Email & Phone Number

Hale, GB

Manchester, United Kingdom

hapus is a dynamic and people focused Kanban, Service Management & Lean Agile consultancy providing transformational support and hands on leadership for Service Organisations. Our clients include The BBC, GDNs, universities, ALMOs, housing associations, food processors & manufacturers, healthcare providers & insurers and award winning local authorities.We.

Manchester, United Kingdom

Over the years I have provided consultancy services to a number of HiveMind clients in the Utility and Healthcare sectors. I have also helped the team acquire new business and create proposals in the Local Government sector.HiveMind is an adaptive, integrated network of trusted business and technology experts, flexibly engaging with clients to deliver.

We help organisations to deliver Better Value, Sooner, Safer & Happier (BVSSH) and to foster a more humane and engaging world of work. We work with executives and leaders at all levels in all roles, organisation-wide, via coaching, training and community.

Manchester, England, United Kingdom

Question Factory is a brand new strategy and innovation agency. We gather expert professionals to work with ambitious public purpose organisations on public policy, strategy and improvement; digital and service transformation; and participatory futures.

Virtual

Shift: Charitable Coaching CollectiveCoaching For Good. Enabling charitable, non-profit and public service causes through coaching, supported by donations.The premise to how we work is simple. Coaches offer their time voluntarily at nominal rates, to aid our clients in their charitable and non-profit ambitions. We then seek to identify charitable and.

Jan 2021 - Sept 2021Digital Transformation / Ways of Working for UK GovApril 2019 - Oct 2019Lean Agile transformation with global aviation brand, coaching a broad selection of teams and individuals up and down the hierarchy and delivering training across global delivery teams.

Stockport, England, United Kingdom

Come along and share your experiences of Kanban, Agile, Lean, and Systems Thinking with like minded individuals. We meet, online, every other Tuesday at 7pm GMT.Follow the link to see the schedule and previous talks.

United Kingdom

Lead Agile and Ways of Working (WoW) engagements at a number of clients including;The world's leading specialty measurement company, pioneering chromatography, mass spectrometry and thermal analysis innovations serving the life, materials and food sciences.Coordinated improvement and WoW activities across UK, US and Eastern European sites. Offered.

Stockport, United Kingdom

Helping this award winning Agile IT department encourage the wider organisation, particularly Business Services, in embracing agility and lean ways of working in order to optimize delivery of value to Stockport residents in an increasingly challenging local government landscape.Assisted with people, engagement and agile adoption strategy as well as hands.

Greater Manchester

Initial engagement to train, coach and establish Lean & Agile practices into IT and Business Change Senior Leaders, Managers and Teams.Create change portfolio visualisation and coaching the teams how to use these in terms of; accelerating delivery, understanding demand and capacity, stakeholders and supplier engagement, helping to organise staff and.

Stockport, United Kingdom

On starting at SMBC, and joining the IT Senior Leadership Team, I began enabling Service Desk, Infrastructure, SAP ERP, Desktop & Mobile Infrastructure, Adult and Child Social Care Business Systems, Place Business Systems, Traded Services Schools Teams to use the practice & principles of Kanban for continuous service improvement.I worked closely with staff.

Working with the University of Manchester during a period of IT transformation and performing a number of roles over that time.Initially fulfilling the role of Service Delivery Manager from November 2014 until March 2015 on an interim basis helping to centralise faculty IT teams and create an enduring Service Model with associated SLA, KPIs and MI.

Accountable for the delivery of operational front line and back office IT services; Service Desk, Request Fulfilment, 24/7 Operations, Oracle ERP support for highly complex service and technology architecture. Major Incident Management.Service Readiness, a Transition Support & Planning team dedicated to Service OperationsIT Procurement TeamIntroduced data.

Responsible for the implementation and subsequent delivery of all aspects of IT Services for one of the fastest growing global tech enabled lifestyle retail companies; included Service Desk, Request Fulfilment, Major Incident Management, Problem Management, Technical Operations, Release ManagementLean Agile Kanban practitioner and DevOps enthusiast

• moneysupermarket.com is the UK's leading finance price comparison website and a leading UK travel price comparison website.FTSE250FTSE4goodEmployee Consultation Forum representativeMember of the.COMmunity Team, a.
• Support of an infrastructure that processes sales over £140 million per annum.
• Redefinition of support processes to bring focus back to Service Desk.
• Transition of Desktop Services from Infrastructure to Service Desk function.
• Implementation of Site Confidence monitoring solution to 65 channel production environment ensuring increased uptime and improved Service Transition of new products.
• Improved stakeholder and supplier engagement to realize potential in under utilized/developed IBM Tivoli Suite of tools

• Primarily managing Service Desk for FTSE 100 Company. Large team of technical analysts and non-technical administrators supporting Northern UK & Eire Corporate HQ sites and Airline HQ infrastructure based at Manchester.
• Successfully carried out dual roles from March 2006 following recognition of need for improved Change Management during period of streamlining in preparation for merger.
• Overcame difficulties in non-adherence to Change Management, gaining buy-in, effecting cultural change, and increasing availability to all major and minor systems.
• Involved in a major integration between First Choice & TUI successfully working towards one team & one brand philosophy
• PM of several large scale projects, exiting and closure of corporate sites; design and build of new Airport base locations as part of merger synergy guarantees to TUI UK share holders.

• Support of an infrastructure that processed sales over £2 billion per annum.
• Management of E-commerce platforms and distributed selling systems, including the supplier and support of the outsourced managed service for the front and back end infrastructure.
• Managed internal and 3rd parties OLAs, SLAs and KPIs, ensuring high service levels to provide optimum business continuity for the company’s desktop, laptop and distribution systems.
• Second line escalation point for technical and/or business issues. Full responsibility and ownership of incidents, problems or known errors to resolution.
• Improved IT customer focus, rapport and business continuity from a service delivery perspective between IT and the business.