Tushar Badhe Email & Phone Number

* Managed multiple ongoing client implementations balancing priorities as needed.* Requirement gathering from clients and implementation planning for the same.* Configure WFM products and QA Testing to meet client requirements.* Manage client environments for WFM products for implementation and pilot phases of a project.* Advise client's IT team on data sources, design, data files and file transfer protocols.* Load data feeds into application.* Perform end to end testing of configured solutions to reflect client's decisions.* Understanding user's issues related to functionality of the application and resolving it.* Demonstrate configuration to subject matter experts and client stakeholders.* Support client during pilot phase to answer queries, resolve configuration issues if any.* Act as liaison between client and product team to report and resolve any product related defects* Work with product team to receive new product patches/builds and test client application post-upgrades.* Demo different product features to clients and help train the trainer via classroom training* Help clients to transition smoothly from existing scheduler system to new WFM system.* Conduct triage meetings with client to segregate issues raised during solution validation into product defects, configuration defects and understanding gaps.* Take necessary actions on issues raised to get those resolved and keep client informed all the time via weekly meetings and updates through ticketing system.* Weekly status reporting and official meetings.* Providing solution to clients in implementation on any functionality.* Testing the functionalities after implementation.* demos, Requirement gathering, meeting with Clients IT and testing team.* Conduct training and support for Client