As a data center service operations lead at UBS, I lead and manage data center services for a global financial institution, ensuring high availability, security, and performance of IT infrastructure and applications. I have over 8 years of experience in IT support and service management, and 2+ years in data center operations and optimization for financial services. I apply ITIL best practices and Lean Six Sigma methodologies to streamline service delivery, optimize processes, and reduce costs and risks. I coordinate and collaborate with internal and external stakeholders, vendors, and partners to resolve incidents, implement changes, and maintain CMDB. I leverage Azure cloud platform and tools to enhance data center capabilities, scalability, and efficiency. My mission is to provide reliable, responsive, and resilient data center services that support the business objectives and operations of UBS and its clients. My values are quality, innovation, customer satisfaction, teamwork, and continuous improvement. My motivations are to learn, grow, and excel in data center operations and management, and to contribute to the success and value of UBS and its clients. My goals are to achieve operational excellence, service excellence, and customer excellence in data center services, and to advance in data center career path.
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Data Center Service Operations LeadUbsPune, Mh, In -
Data Center Service Operations LeadUbs Apr 2022 - PresentPune, Maharashtra, IndiaiIncident manager & APAC region Command Centre LeadLead incident management activities, ensuring timely resolution and minimal impact on business operations.Managed the APAC region command center, overseeing operations and coordinating with stakeholders across multiple locations.Implemented Six Sigma methodologies to improve incident response efficiency and reduce downtime.Directed data center command center operations, ensuring uptime and reliability of critical infrastructure.Implemented change management processes to facilitate seamless updates and maintenance activities.Coordinated with vendors and internal teams to resolve issues and optimize data center performance. -
Technical Support AnalystFujitsu India Apr 2017 - Apr 2022Pune, Maharashtra, IndiaSeasoned Technical Support Expert with five years of experience at Fujitsu, specializing in incident, change, and request management. Proficient in vendor coordination, Six Sigma methodologies, and incident resolution. Skilled in leading shifts and managing critical incidents, with a strong focus on CMDB management and RCA. Known for meticulous red light auditing and proactive incident auditing to drive process improvements.*Technical Support Analyst*Fujitsu, [india] | [2017 - 2019]- Managed incidents, changes, and requests, ensuring timely resolution and minimal disruption to business operations.- Coordinated with vendors to procure necessary resources and resolve technical issues efficiently.- Utilized Six Sigma methodologies to streamline processes and improve service delivery.*Incident Manager & Shift Lead*Fujitsu, [India] | [2019 - 2022]- Led incident management activities and served as a shift lead, overseeing technical support operations during designated shifts.- Managed the CMDB to maintain accurate records of IT assets and configurations.- Conducted red light auditing to identify and mitigate potential risks in IT infrastructure. -
Help Desk AnalystTeam Lease Services Private Limited Jul 2015 - Mar 2017Pune, Maharashtra, IndiaDynamic Help Desk Analyst with two years of experience at Team Lease, specializing in desktop and LAN support. Proficient in Cisco calling support and hotline scheduling, with expertise in managing Outlook mail queues. Known for providing exceptional technical assistance and efficiently coordinating conference calls.**Key Skills:**- Desktop Support- LAN Support- Cisco Calling Support- Hotline Scheduling- Outlook Mail Queue Management- Conference Call Coordination*Help Desk Analyst & Conference Call Scheduler*- Provided desktop and LAN support to end-users, resolving technical issues promptly to minimize downtime.- Supported Cisco calling systems, troubleshooting and resolving connectivity issues for seamless communication.- Managed hotline scheduling, ensuring timely coordination of conference calls and meetings.- Efficiently managed Outlook mail queues, prioritizing and processing incoming messages for effective communication. -
Industrial TraineeTrident Hotels Dec 2014 - Apr 2015Chennai, Tamil Nadu, IndiaIndustrial Training participation
Tushar Chavan Education Details
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International Institute Of Buisness ManagementBusiness Administration And Management, General -
St.Andrews High SchoolSsc
Frequently Asked Questions about Tushar Chavan
What company does Tushar Chavan work for?
Tushar Chavan works for Ubs
What is Tushar Chavan's role at the current company?
Tushar Chavan's current role is Data center service operations lead.
What schools did Tushar Chavan attend?
Tushar Chavan attended International Institute Of Buisness Management, Camp Education Societys Arvind B. Telang Arts, Commerce & Science College, Pune, St.andrews High School.
Who are Tushar Chavan's colleagues?
Tushar Chavan's colleagues are Ethan Harro, Flloyd Rewa.
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Tushar Chavan
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Tushar Chavan
Head Sap Head - S/4 Hana | It Applications | Erp End To End Implementations | Sap Practice | Sap Delivery | Solution Architect | Business AnalystPune2rediffmail.com, aquapharm.net
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