Technical Environment: MS SQL | Oracle | Apmosys | Asp | .NET Applications: GC (GENISYS Configurator), core TCS product | ITSM Tool – Summit | Power BI for MIS. | .NET/SQLKey Achievements• Introduced a new functionality of Payment MIS & Policy Issuance MIS in the application and reduced ticket count by 60%• Received Best Performer of the year FY 2019Team Leadership, Client Relations & Stakeholder Management• Leading an IT team of 15 while reporting to VP & National IT Application Manager• Coordinating with Sales, Infrastructure, Developers, QA, Underwriting, BA while liaising with Global Project Management, Customer Experience & Senior Management team Application Support, Issue Resolution & Solution Delivery• Spearheading end-to-end solution delivery management• Enhancing application functionality and enhancing business performance• Managing application configuration, upgrades, problem analysis and resolution of complex application problems, in conjunction with users and external application/service suppliers• Serving as a SME by delivering quality training to team & end users while documenting new process for integration into company policiesUser Requirement Analysis & New Functionalities• Ensuring the process is in compliance with design and software requirement documents• Developing portals, conducting dev-ops activities to testing ensuring smooth go-live• Analyzing user processes to produce data and process flow diagrams• Recommending enhancements to reduce pendency counts to zero and reduce the flow of tickets• Conducting user requirement analysis for feasible system solution, RCA fixes• Generated Policy Issuance report, optimizing SLA tracking & P1 incident communication process to reduce P1 incidents and implemented synthetic monitoring of applications• Set up frameworks for performance optimization, scalability, security, reusability for delivery excellence and customer delight

Key Achievements• Implemented Virtualization of AIX and Windows using VIOS and VMware Technology to reduce operational expenses by >50% and boost capacity by 60%• President Award FY 2018Data Security Management, Capacity Planning, Project Support & SLA Management• Managed complex environment of servers to include IBM – HX5 Blade/P770/P750, HP – DL580, DL380, Sun – Sparc 6000 Series, T5140, M5000 & SAN Storage• Implemented data replication using software tool such as MIMIX (for AS400) and SAN based replication• Ensured compliance to Data Center standards and systems• Developed and implemented capacity planning strategies to reduce P1 and P2 incidents• Architected company’s DR and BCP services and met IT SLA in-line with company’s goalsData Center Operations, System Integration & Vendor Liaison• Managed Shared Data Center operations with full accountability• Served as a SPOC on a 24-hour basis coordinating critical disaster recovery proceduresCross-functional Coordination, Staff Training, Quality Control & Customer Service Excellence • Interfaced with Help Desk teams to provide immediate support on pressing technical issues• Trained operators w.r.t technical problem anticipation, identification, and troubleshooting skills while training teams on system upgrades, disaster recovery tests & data migrationApplication Support, Dedicated Server Provisioning & Automatic OS Deployment• Maintained scalable & robust enterprise applications and rendered 24X7 technical support • Oversaw server provisioning from setup to windows Patching and ILMT Agent configuration• Led consolidation of Data Center and played a key role in migration of Reliance Data Center• Migrated CDC tool from Attunity to Dmirror & Latest Fix pack installation on DB server.• Managed Oracle Data guard implementation for BCP and Oracle 11g up gradation• Led Physical server migration to VM and managed Oracle SQL developer tool testing (TOAD)