Results-Driven Quality Assurance Manager with Expertise in Lean Sigma and Governance OversightLead and empowered a high-performing team of 5 Quality Auditors for H2R Operations, while also managing Quality Assurance governance across all GSS functions (R2R, P2P, H2R, O2C).Provided quality assurance expertise to internal workgroups, teams, and committees focused on enhancing procedures and creating efficiencies, driving process improvement initiatives throughout operations, and improving the operating performance of transactions through performance enhancement.Maintained oversight and guidance of day-to-day operations of Regional QA teams, including transaction audits, RCA & CAPA, while also maintaining professional and proactive relationships with all other external and internal teams.Possess expertise in Lean Sigma Techniques, with a yellow belt certification and green belt training, and reported on accuracy and other quality metrics on a regular frequency, while preparing and implementing a quality plan with approvals from business stakeholders.Managed the preparation of weekly and monthly SLA reports with Internal and External Clients, providing critical insight and actionable recommendations to improve operational efficiency and effectiveness.Possess over 8 years of experience in data analysis, with expertise in utilizing advanced Microsoft tools such as Power BI, PowerPoint, and Excel.

• Managing team of approx. 12 Accounts Payable Representatives (Vendor Master & Invoice Processing)and ensure that all key metrics of performance as per Client SLA are met and exceeded.• Ensure that the team is completing Vendor Confirmations in a timely manner.• Ensure that team provides prompt response to bank and vendors when there are rejected payments.• Review and aged open items to ensure proper action/follow-up.• Ensures that the Team is completing processing of Invoice in Timely Manner.• Measure KPI's to assess team performance and report achievements or deficiencies to Accounts Payable Manager.• Regular 1-2-1's with team members and annual and half-yearly reviews, including setting objectives• Keeping morale of the team high and have good efficient functioning team

• Providing quality assurance expertise to internal workgroups teams, and committees focused on enhancing procedures and creating efficiencies.• Responsible for maintaining oversight and guidance day-to-day operations of Regional QA teams.• Responsible for driving various QA initiatives and projects.• Expertise in driving process improvements initiatives throughout operations; improving operating performance of transactions through performance enhancement initiatives. Generated 100+ process improvement ideas across vertical for Pune location.• Managing preparation of weekly & monthly SLA reports with Internal & External Clients• Manage and monitor Invoice processing errors, reporting, facilitating reduction in error frequency and improve performance.• 8+ Years of experience with advance knowledge of Microsoft tools (Power BI, PowerPoint, Excel)• Expertise in Lean Sigma Techniques, yellow belt certified, Green belt trained and tested.• Report out on accuracy and other quality metrics on a regular frequency, Prepare and implement a quality plan with approvals from business stakeholders• Set up Six Sigma quality structure and framework. Deployed and maintained requirements for ISO certification as per standard and company norms, and conducted more than 25 internal ISO audits.• Significantly contributed to conceptualization and implementation of organizational frameworks in various processes on Leadership Excellence, Performance Management, ISO 9001 standards, MIS and Operations Toolkits.

• Ensure all process documentations are compliant as per company policy.• Responsible for maintain the Quality SLA for Accounts payable process.• Responsible for mentoring quality improvements plans are implemented on floor.• Generated 50+ Ideas across floor though employee engagement program.• Ensure process standards are maintained as per ISO 9001:2015 Policies.

“Metro Global Services Pvt. Ltd”, Pune as Sr. Quality Expert from August 2015Reliable quality assurance experience in Finance industry offering the following core competencies:Handle and resolve critical quality problems using research abilities for more than two AP process.Hands-on experience with statistical data collection and quality administrationStrong analytical skills, combined with effective communicationOrganizational skills and planning ability.Managerial qualities – Time management, project leadership and team workIndependent and self-directed – Can work with minimum supervisionObjective – Improve company performance through enhanced quality standards; deploying strong, long-term QA integration strategies.Working on various project of Quality assurance Team on CR space.Worked on training documentation projectProvides Pre process and process trainings for multiple countries.

• Member of Invoice Processing Team.• Successfully migrated process of invoice processing. Process Migration Experience for Spanish Client

As Accountant, worked on all the Accounting activities.