Tushar Karande Email & Phone Number

Pune, Maharashtra, India

Pune, Maharashtra, India

Responsible for management of the ServiceNow support and development team and all aspects of operational support on S+N's ServiceNow enterprise platform. This system is used by 18k+ employees for IT, HR, Procurement, Finance, MDM and T&E functions, logging 25k tickets a month.

Pune, Maharashtra, India

ServiceNow Consultant/Business Analyst:o Extensive experience in internal and external stakeholder management, conducting process design, requirement gathering and solution design sessions in a workshop setting. Experience in documenting Agile Playbook including design governance board, UAT playbook, process workflows, process manuals, user guides, and.

Nottingham, United Kingdom

ITSM Process Consultant, Business Analyst, Team Lead

Pune Area, India

• Define and document customer business functions and processes.
• Consult with functional unit management and personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access.
• Act as a liaison between departmental end-users, technical analysts, information technology analysts, consultants and other governmental organizations in the analysis, design, configuration, testing and maintenance of.
• Analyze the feasibility of, and develops requirements for, new systems and enhancements to existing systems; ensure the system design fits the needs of the users.
• Track and fully document changes for functional and business specifications; writes detailed universally understood procedures for permanent records and for use in training.
• Read and interpret case management systems and functional technical literature and translates in terms understandable to the end-users.

Pune

• As a Sr. Quality Analyst was involved into following activities:
• Prepare Software QA Test Plan.
• Estimate and review QA efforts as part of the overall development effort. Check / Review QA artifacts System, Integration and User Acceptance prepared by test engineers.
• Get involved in analyzing requirements during the requirements analysis phase of projects.
• Keep track of the new requirements from the Project.
• Forecast / Estimate the Project future requirements.

Pune

• As a Associate Business Analyst was involved into following activities:
• Manage all aspects of the end to end release process
• Update service knowledge management system
• Ensure coordination of build and test environments teams and release teams
• Ensure that team follow the organisation’s established policies and procedures
• Provide management reports on release progress