Tushar Limaje Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

- Responsible for handling Enterprise customers with ACV Value of approximately $3M book value- Driving Product Adoption and providing strategic insights for meeting the strategic businessobjectives, metrics monitoring and cross-industry best practices to customers in Ecommerce,Retail, Fashion, Fintech, OTT, Music Streaming & Edtech Domain- Maintaining customer relationship by providing timely support in achieving their businessobjectives- Collaborate with customers to develop and guide to create marketing campaigns focused onengagement and revenue goals- Enlightening customers with insights gleaned from their own campaign data and industry trends- Ensuring customers get maximum value from CleverTap by leveraging full platform functionality- Develop an intimate understanding of the customer’s businesses & conducting health checks- Liaison between customers and all the internal teams for achieving timely deliverables- Consulting and advising customer in development & implementation of marketing strategies toimprove the customer lifecycle- Representing as a trusted advisor of the company and handling customer concerns with confidence

Mumbai, Maharashtra, India

- Accountable for the entire relationship with a customer after on-boarding & ensuring all servicesare delivered that were originally agreed within the scope of agreement- Managing day to day client interactions, operational aspects & client expectations- Resolving and/or escalating issues internally in a timely manner & ensuring successful delivery- Executing project work plans & revising as appropriate to meet changing needs & requirements- Holding regular status meetings with the client & internal project teams- Proactively identifying project risks and preventing these from turning into critical issues- Coordinating with various internal teams like support, sales, product & engineering in resolving theday-to-day customer issues- Communicating effectively to identify needs and evaluating alternative business solutions- Focus on delivering quality work to increase customer satisfaction & improve client relationships

Pune, Maharashtra, India

- Building superior customer outreach through marketing & digital initiatives on Social media, Email,SMS, web & app push notifications- Responsible for planning, monitoring & optimization of paid campaigns on Social media channels- Work with agency ecosystem for execution strategy & cross functional teams within the function(tech, analytics, search) to successfully deliver the campaigns & maximize output- Managing Business Funnels & analyzing data to develop effective digital marketing plans- Coordinating with business teams for their digital initiatives, planning & execution to achievebusiness metrics- Co-ordinating within the function for creation of content on digital properties & paid channels- Developing creative & innovative customer journeys to re-engage with the existing/prospects/newcustomer base through various digital touch points

Mumbai, Maharashtra, India

- Accountable for the entire relationship with a customer after on-boarding & ensure that allservices are delivered that were originally agreed within the scope of agreement- Assisting in end-to-end campaign management/deliverables & resolving inbox deliverability issues- Conducted QBR with strategic directions and insights to drive user engagement & retention- Developing customer life cycle management programs for the clients for driving value & ROI- Accountable for managing successful client contract renewals and maintaining good relationshipwith internal teams for ensuring operational & tech support- Consistently over-achieving assigned FY revenue targets for past 2 years & rewarded as a topindividual performer in FY18 responsible for handling more than $100k monthly revenueSignificant Accomplishments:1. Recognized for single-handedly achieving the highest recurring revenue month on month2. Merit of being rated as the Star Performer for 2 consecutive months

Mumbai, Maharashtra, India

- Accountable for giving enterprise solutions to the clients for end-to-end Digital communications- Providing marketing solutions for technology platforms like Voice, MSG, IVR, E-mail & Affiliates- Managing existing key accounts to ensure business sustainability & maintaining relationships withcustomers to achieve repeat/ referral business- Involved in up-selling & cross-selling of products with the existing key clients for identifying thenew requirements & providing them with complete digital marketing solutions- Developing & maintaining relationship with internal teams for ensuring operational support

Mumbai, Maharashtra, India

- Responsible for managing key accounts and interact regularly with the clients to ensure acommitted and partnership-based relationship- Responsible for business development through application based value-added selling- Ensure timely collection of all revenues from the clients and prepare monthly sales forecasts

Master Of Business Administration - Mba, Marketing, Cgpa 3.0 / 4.0

Bachelor Of Engineering - Be, Industrial Engineering, Distinction - 70%