Secondment has been a success in Cumbria. Back in Manchester to get involved in any projects and support colleagues. Also involved in 3rd line support.

Support over 15 schools and a charity business.

Work across 2 sites - Manchester Academy and William Hulmes Grammar School.Management of all ICT networks, infrastructure, computer workstations, software and peripherals.To monitor, manage and plan for changes in the school’s ICT resource for safe, effective use by pupils and staff.To define procedures and provide advanced technical support in line with the school’s ICT support services.To be responsible for keeping appropriate records.To monitor and assist the IT… Show more Work across 2 sites - Manchester Academy and William Hulmes Grammar School.Management of all ICT networks, infrastructure, computer workstations, software and peripherals.To monitor, manage and plan for changes in the school’s ICT resource for safe, effective use by pupils and staff.To define procedures and provide advanced technical support in line with the school’s ICT support services.To be responsible for keeping appropriate records.To monitor and assist the IT Systems Manager, in the management of the school’s ICT support service.To ensure that legal and contractual obligations relating to ICT resources, systems and services are met.Maintenance of all server and workstation machines.Maintain all peripherals (e.g. Printers, scanners etc.).Install and upgrade of software on all networks.Report back to the IT Systems Manager with regard to any replacement, upgrading and further developments of all aspects of the computer systems.Support the general organisation of the ICT Technician Office and workshop.To check and maintain the Academy’s ICT resources for safe, effective use by pupils and staff.To support pupils and staff in the appropriate use of ICT. Show less

Management of all ICT networks, infrastructure, computer workstations, software andperipherals.To monitor, manage and plan for changes in the school’s ICT resource for safe, effective use by pupils and staff.To define procedures and provide advanced technical support in line with the school’s ICT support services.To be responsible for keeping appropriate records.To monitor and assist the IT Systems Manager, in the management of the school’s ICT support service.To ensure… Show more Management of all ICT networks, infrastructure, computer workstations, software andperipherals.To monitor, manage and plan for changes in the school’s ICT resource for safe, effective use by pupils and staff.To define procedures and provide advanced technical support in line with the school’s ICT support services.To be responsible for keeping appropriate records.To monitor and assist the IT Systems Manager, in the management of the school’s ICT support service.To ensure that legal and contractual obligations relating to ICT resources, systems and services are met.Maintenance of all server and workstation machines.Maintain all peripherals (e.g. Printers, scanners etc.).Install and upgrade of software on all networks.Report back to the IT Systems Manager with regard to any replacement, upgrading and further developments of all aspects of the computer systems.Support the general organisation of the ICT Technician Office and workshop.To check and maintain the Academy’s ICT resources for safe, effective use by pupils and staff.To support pupils and staff in the appropriate use of ICT. Show less

Provide ICT support to staff, students and visitors using the ICT facilitiesResponsible for maintenance, management and upgrades of hardware including workstations, laptops, servers, printers, switches, projectors, interactive whiteboards and audio systems on a day to day basisResponsible for updates and upgrades to all software.Software installation and troubleshootingAssist with deployment of hardware and cablingMaintenance, cleaning and disposal of ICT equipment… Show more Provide ICT support to staff, students and visitors using the ICT facilitiesResponsible for maintenance, management and upgrades of hardware including workstations, laptops, servers, printers, switches, projectors, interactive whiteboards and audio systems on a day to day basisResponsible for updates and upgrades to all software.Software installation and troubleshootingAssist with deployment of hardware and cablingMaintenance, cleaning and disposal of ICT equipment (including projector maintenance) Show less

•To check and maintain the college’s ICT resources for safe, effective use by users.•To provide technical support and advice to staff and students in line with the college’s ICT Support service level agreement.•To be responsible for keeping appropriate records of equipment, repairs and stock.•Ensure the continued operation of the college networks•Keep up to date with ICT developments•Focused in areas such as Exchange 2007/2010, A/V setup & support, Telephony (NEC Sphericall… Show more •To check and maintain the college’s ICT resources for safe, effective use by users.•To provide technical support and advice to staff and students in line with the college’s ICT Support service level agreement.•To be responsible for keeping appropriate records of equipment, repairs and stock.•Ensure the continued operation of the college networks•Keep up to date with ICT developments•Focused in areas such as Exchange 2007/2010, A/V setup & support, Telephony (NEC Sphericall and Apple iPhones) and Examination software (Edexcel and OCR) Show less

•Providing technical support to over 2000 students and 200 staff on a daily basis•Maintaining client computers and servers•Providing first line helpdesk support, dealing with user problems, diagnosing and identifying issues and answering technical enquiries

•Completed an industrial placement to acquire experience of IT helpdesk support•Providing first line helpdesk support, answering technical enquiries and resolving problems