Lead and manage the Information Technology Applications Support team responsible for enterprise applications and business processes, focusing on Electronic Health Records (EHR) to align with Ryan Health’s strategic vision and business requirements.• Oversee all aspects of the Clinical team, including staffing, hiring, training, and performance management, ensuring the team effectively provides high-quality support and meets operational goals.• Prioritized and managed enterprise applications, systems, and business process requests from the workforce, ensuring technical solutions are identified, implemented, and maintained in a timely manner.• Partner with Senior IT Director and CIO to provide oversight and direct project management for special projects, including Mt. Sinai, HEALTHIX RHIO, CHCANYS Data Warehouses, Health Homes, and population health initiatives.• Lead initiatives to align clinical operations with business requirements • Represent enterprise applications (including EHR) in strategic business discussions, such as Quality and Process Improvement Committee (PIC) and Clinical Informatics Committee (CIC), ensuring alignment of short-term and long-term strategies.• Coordinate vendor relationships and manage contracts for application implementation, support, development, and optimization, ensuring service delivery meets established standards.• Provided regular project status updates and support matrices to IT and leadership, recommending proactive interventions for performance improvements in application support.• Developed and delivered training programs for all users of the EHR and enterprise applications, utilizing tools like Learning Management Systems (LMS) and Computer-Based Training (CBT) to enhance application use and adoption.• Collaborated with the Informatics team to ensure proper capture, analysis, and validation of clinical and enterprise data, supporting data-driven decision-making.

System administrator, providing remote support and increasing productivity of 300+ providers, 1000+ staff across 40 locations of a multispecialty enterprise health care organization.• Product management of eClinicalWorks application. Attended eClinicalWorks Virtual Users Conference October 2020.• Successfully implemented Healow Patient Engagement Solutions, Launched Messenger, Kiosk, Open Access, Patient Portal, Healow App, Telehealth and h2h. Knowledgeable in Healow Insights and Population Health, Care Management, CCM, TCM, RPM and PCMH. • Successful in project managing the following: 5 interfaces into production, ASC module for Cardiovascular group, Inventory Module, HISP, eHX BronxRHIO, P2P, Clinical Decision Support, Dynamed Integration, 3 Data Migrations during practice acquisitions, interface with NextGen EHR.• EHR Clinical Build -Progress Note Configuration- HPI, ROS, Procedures, Physical Exam, Treatment, Referrals, Specialty, Vitals, Orders- Diagnostic Imaging, Labs, Medications, NDC, DME, Immunizations, CVX, Content Distribution, CPT codes, EM codes, Superbill, Smart Forms, Questionnaires, Order Sets, Templates, Favorites etc.• Create workflows and training material, facilitate training to operational management.• Collaborated with operational and clinical leadership in streamlining and strategic planning on cleanup projects: duplicate patient records, letters, and folders, unbundle labs, documentation upload.• IT incident tracking, via Service Desk Plus Application, EHR Help Desk team member management, provide end user support on all applications of the EHR (eClinicalMobile, eClinicalTouch, eCW Web and EXE).

• Manage and coordinate cross functional teams including engineering, product management, sales, development and implementation team to deliver client requirements• Focal point for practices with users ranging from 100 to 1000+• Plan and execute post implementation projects like major software, patch and hardware upgrades • Evaluate software adoption by practices, manage remote trainings, technical assistance and handle major escalations• Priorities design concepts and changes with price evaluation• Verify stability, interoperability, portability, security and scalability of system architecture• Implement strategies to ensure SLA is met and Practice satisfaction is maintained at all times.• Provide required tools to my practices to excel their Medical Profession standard and provide enhanced patient care.• Analyze the practices product utilization and make suggestion on the tools that can be implemented to improve the quality of care• In-depth knowledge about eCW Electronic Medical Record, Practice Management, Cloud infrastructure and hosting services, healthcare industry regulations and trends including Meaningful Use stage1 & 2 and HIPPA regulations.

• Supervised a team of 20+ Professionals including mentoring, coaching, and providing advice on procedures/work methods.• Worked collaboratively with clients to plan and deliver financial plans around home mortgages and debt management.• Provided effective customer service such as handling complicated customer queries, issues, complaints, and questions. k• Defined goals for better quality, escalation processes, high speed and efficiency.• Directed team through problem definition, issue identification and work plan development using problem solving principles.• Work with virtual teams (vendors and clients) in different countries, managing cross cultural issues and keeping a good relationship with them.

• Worked to strengthen customer base with commitment to quality issues and high customer satisfaction.• Identified prospective client and worked with them till final contract.• Negotiated with clients to create higher profit margins for the organization• Followed up with existing clients to showcase new products that could add value to their existing operations.• Mentored projects with supporting staff from the operations to ensure successful implementation of newer services and products