I'm an Operation Manager with a unique blend of skills and a passion for driving success. My background encompasses 🌟 Customer Service, 🚀 Leadership, and 💼 Excel and finance expertise.Currently, I lead a high-performing team of 6 individuals, and together, we're making a significant impact. Here's a glimpse into my key areas of focus:📞 Customer Service: I believe in the power of exceptional service. Leading a team of 5, we prioritize customer satisfaction and work diligently to ensure strong retention rates.📦 Operations Excellence: Managing a staggering 7000+ orders every month, my team and I are dedicated to streamlining processes for maximum efficiency. We thrive on challenges and strive for operational perfection.💰 Financial Stewardship: Handling operational issues and ensuring the smooth flow of more than 20 Crore Rs every month from suppliers to users is a critical part of my role. I'm committed to maintaining the financial health of our organization.📊 Order Management: With a focus on precision and accuracy, I take charge of order creation, ensuring our processes align seamlessly with our goals.

As a multi-dimensional role at Yaper Technologies, a Fintech startup that facilitates side income for our users through credit card purchases, I am responsible for a wide range of responsibilities including:- Handling customer complaints through calls, chat and tickets- Acting as a full backend role where I conduct survey and feedback calls to customers to report to senior management about the consistent problems faced by our users and the solutions they are seeking from our platform- Conducting service recovery calls to convince users and provide the required solutions for their problems, which includes removing negative reviews from the Playstore.- Showcasing exceptional skills in negotiation and payment team management to ensure smooth and efficient operations within the company- Utilizing my skills in data analysis to identify areas for improvement and drive business growth.

As a Blend process specialist at a classified page, I am responsible for handling both chat and email support for 5 different classified pages. With a diverse user base from the USA, UK, Africa, and Asia, I have honed my skills in handling multiple chats simultaneously while maintaining the highest quality standards. My responsibilities include:- Screening user documents to detect and remove unethical activities from the site, through escalation or immediate removal.- Responding to customer inquiries and complaints in a timely and professional manner, utilizing my strong communication and customer service skills.- Providing technical assistance and troubleshooting for users.- Utilizing my expertise in data analysis to identify areas for improvement and drive business growth.- Continuously monitoring and evaluating customer satisfaction to ensure a positive experience for all users.- Managing and mentoring a team to ensure efficient and effective operations.- Continuously updating my knowledge and skills to stay current with industry trends and best practices.

As a Customer Care Executive at Teleperformance, I was part of the International Inbound Voice process team for Du telecom. My role included handling customers from 75 destinations around the world, which honed my skills in handling customers with diverse accents and backgrounds, particularly those from the USA and UK.- My responsibilities included providing exceptional customer service and handling customer inquiries and complaints in a professional manner.- I was trained to follow a customer-centric approach and maintain high-quality standards, as well as adhere to company KPIs.- I was given the opportunity to work on the Escalation desk where I handled the most difficult and irate customers and handled email escalations to resolve issues promptly.- I was also responsible for providing technical assistance and troubleshooting to customers.- I was able to consistently deliver exceptional performance, as reflected in my being a PAR (Performance Above Requirement) at my work.- Continuously updated my knowledge and skills to stay current with industry trends and best practices.- I have a strong understanding of customer service principles and practices, and I am able to apply them to effectively resolve customer issues.

As a Dispatch Operator, I was responsible for managing inventory using Excel, collecting production reports, managing transport and labor for dispatch, and creating invoices and packing lists. My strong skills in Excel and efficiency in handling multiple tasks led to my promotion as a Payroll Executive. My responsibilities include:- Managing and updating employee data in DFS, including attendance, expenses, and bonuses, ensuring compliance with all regulations- Handling payroll regulations, including taxes and distribution reporting- Generating detailed reports and analyzing data to identify areas for improvement and cost savings- Ensuring timely and accurate processing of payroll, including the calculation and distribution of employee compensation- Communicating effectively with management and other departments to resolve any payroll related issues- Continuously updating my knowledge and skills to stay current with industry trends and best practices.- Maintaining strict confidentiality and security of employee data and payroll information- Managing and mentoring a team to ensure efficient and effective operations.