Tushar Singh Email and Phone Number
• Over 10 years of experience in Customer Service, Customer Relationship Management and First party / Third party Collections.• Working as Sr. Team Leader, with iEnregizer, Noida.• Extensive experience in Travel Process, Collections Process for US based clients, e-commerce customer service.• Adept in leading, mentoring & monitoring the team members to ensure efficiency in process operations and meeting of production targets and SLAs• Team player with excellent communication and client servicing skills.
Cogent E Services
View- Website:
- cogenteservices.com
- Employees:
- 1828
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Senior Operations ManagerCogent E Services May 2024 - PresentNoida, Uttar Pradesh, India
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Operations ManagerCogent E Services May 2023 - Oct 2024Noida, Uttar Pradesh, India
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Assistant ManagerIleads Auxiliary Services Pvt Ltd Oct 2021 - May 2023Dehradun, Uttarakhand, India -
Team LeaderFearn And Petals Oct 2020 - Oct 2021Gurugram, Haryana, Indiacustomer support email
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Senior Team LeaderCyfuture India Pvt Ltd Nov 2019 - Aug 2020Noida, Uttar Pradesh, India -
Senior Team LeadIenergizer Mar 2016 - Nov 2019 Manage the day to day operations of the Team and ensure service delivery. Taking care of 3rd level escalation. Weekly Client interaction on losses and escalations. Provide regular updates to Manager on trends, Head count, service delivery levels, team performance, and escalated issues. Weekly, Monthly, Quarterly and Yearly reports. Leave management and schedule management for the direct reportees. Annual review and appraisal for direct reportees. Providing training on new processes, workflows to the team. Coach/ Monitor and develop individuals through each stage of their role. -
Customer Experience (Product Care)Snapdeal Feb 2015 - Mar 2016New Delhi Area, India Taking care of customer refund / replacement within tat. Conducting team meetings & one-to-one sessions. Coach/ Monitor and develop individuals through each stage of their role. Provide regular updates to Manager on trends, Head count, service delivery levels, team performance, and escalated issues -
Sr. Executive Customer SupportIqor India Jun 2014 - Feb 2015Noida Area, India1st party US Collection (Credit one bank: 60 –180 Day bucket) Manage the day to day operations of the Team and ensure service delivery as per established SLAs and ensure consistent customer delight.- To ensure that the team meets daily Collection Target and Number of Payments- To ensure that SLAs like login hours, required collection amount, number of payments, shared team target are met. Conducting team meetings & one-to-one sessions. Drive forward ideas for improvements to service / procedures/ environment -
Sr. Executive, Customer SupportIenergizer Sep 2012 - Apr 2014Noida Area, IndiaFirst Party Collection process for US clients. Manage accounts of delinquent customers, Team Handling:- To ensure that the team meets daily Collection Target and Number of Payments- To ensure that SLAs like login hours, Required collection amount, number of payments, Shared team target are met. Deque accounts of POA, Attorney representation, debt management consolidation.
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Sr. Executive, Customer SupportIenergizer Feb 2011 - Sep 2012Noida Area, IndiaInbound Customer Support (Sales & Upselling Home Shop 18) Receive inbound calls and resolve customer query: Pre sale and Post sale. Upselling on customer’s order Follow up on customers complaints
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Collection AgentIqor India Apr 2010 - Feb 2011Noida Area, IndiaFirst Party Collection process for US clients.
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Collection AgentIqor India Oct 2007 - Nov 2009Noida Area, IndiaFirst Party Collection process for US clients.
Tushar Singh Skills
Tushar Singh Education Details
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City College, 27/2, 33Rd Cross, 2Nd Main Road, 7Th Block, Jayanagar, Bangalore-82Finance And Financial Management Services
Frequently Asked Questions about Tushar Singh
What company does Tushar Singh work for?
Tushar Singh works for Cogent E Services
What is Tushar Singh's role at the current company?
Tushar Singh's current role is Senior Manager Operations.
What schools did Tushar Singh attend?
Tushar Singh attended City College, 27/2, 33rd Cross, 2nd Main Road, 7th Block, Jayanagar, Bangalore-82.
What skills is Tushar Singh known for?
Tushar Singh has skills like Team Management, Customer Relationship Management, Customer Satisfaction, Outsourcing, Business Process Outsourcing, Customer Service, Customer Experience, Business Process, Performance Management, People Management, Call Center Administration, Reporting.
Who are Tushar Singh's colleagues?
Tushar Singh's colleagues are Prashant Gupta, Hafsah Firdose, Md Yaser Salman H, Dinesh Kumar, Himanshu Yadav, Rithika Rithika, Shailesh Moniya.
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Tushar Singh
Pantnagar -
Tushar Singh
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Tushar Singh
Noida
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