Managing following programs since April 2019: • Network and Application security for Customer Service - Initiative owner for 25+ IT security projects for Customer Service • Merchant Integration Platform (MIP) for uploading large volume of listings for B2C transactions - Reduced merchant onboarding time by 03 weeks by updating business processes - Migrated more than 1000 customers from the old to the new platform within 02 monthsLed several large, complex and cross-functional software projects• B2B Aviation Marketplace – A Java web application to buy and sell airplane parts, with large volume of customer traffico Created a highly available and scalable platform to list millions of partso Improved search response time from 04 minutes to sub-secondo Reduced the product release cycle from 03 months to 02 weeks using agile practices• WFO Planner – A web-based tool for multi-year workforce capacity planning for customer service o Developed the end to end solution with a team of 20+ resources in less than 06 monthso Interfaced with multiple external systems to fetch real time data and developed algorithms to match demand and supply for accurate resourcing needs, saving more than 05 million USD

Provided leadership to a global team of more than 150 people for delivery of several large programs across multiple locations in US, India, Philippines & Germany.• The result areas included project management, product management, architecture, design (including UI design), development, testing, deployment and production support • Oversaw project plans, resource planning, scheduling and management of development timelines• Involved in periodic reviews of project progress against business objectives with C-level executives

Managed software delivery for several projects for multiple technology clients • Provided oversight during project initiation, execution and closure • Monitored the projects in terms of schedule, cost, quality and client satisfaction • Created and reviewed solution designs for desired business outcomes • Delivered multiple projects around trust and safety • Started global delivery teams grounds up for two technology companies

Engineering manager for design, implementation, and maintenance of solutions for Oracle On-Demand (now referred to as Oracle Managed Cloud Services)• Managed a global team of software developers working on software applications for improving the quality of service of customer support teams• Designed and developed a “CMDB” application, based on the ITIL federated CMDB architecture, for raising service requests across Oracle’s On-Demand line of business• Designed and developed a Unix shell script and Java/J2EE based tool “On-Request Collection”, for on-demand collection of configuration information from all the associated/related servers of a client• Built and maintained Continuous Integration environment using Hudson• Certified various tools and applications for different operating systems and processor architectures

Joined as a trainee engineer and went on to manage the entire department• Developed software using “C” language, Unix internals and assembly language code for Motorola 6800 and Intel 8086 processors used in 2000+ embedded controllers across Aluminum smelting lines• Automated Aluminum casting lines using Programmable Logical Controllers (PLC), speed controlled electrical drives and various other field devices• Replaced a hard-wired burner firing control system for furnaces with a PLC based software solution• Ported the application software written in “C” language from AT&T Unix SVR5 to SCO open Unix• Replaced a hardware based message announcement system by Unix based software solution