Tushar Sondagar Email and Phone Number

• Provided the highest level of service by quickly and accurately identifying customer needs and articulating the appropriate solution toquestions and /or account-related issues.•Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.•Exhibited knowledge of investments and financial markets and applied key principles appropriately to individual client investmentneeds.•Received 97% satisfaction rating from customers after completed phone or video call.•Communicated with other internal departments for supporting information, documentation, account history, account corrections andreimbursements.

● Developed trusting relationships with the clients, while completing inbound/outbound calls and taking action to reduce fraudexposure in its earliest stages by performing initial assessments on cases for clients.● Executed complex timely reports as related to BSA, including but not limited to Currency Transaction Reports and Suspicious ActivityReports. ● Interacted and communicated with Bank’s departments in identifying fraud detecting trending issues● Reviewed analyzed and identified indicators of potential money laundering or terrorist financing activity from information sourcessuch as surveillance / monitoring alerts open source media reports and internal referrals.● Executed and performed client services which included; client calls, transaction processing, inquiry response/research, account maintenance and analyzing customer questions, requests and problems. ● Executed various complex fraud related projects for upper management.Guided all team members with claims, handling difficult calls and also responsible with training and assisting with compliancetraining's.● Responsible for training and assisting all team members with claims and handling difficult calls.

● Oversaw the day-to day operation functions of the hotel, as per the Organizational chart.● Analyzed sales figures and devising marketing and revenue management strategies● Managed on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.● Determined staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.● Managed staff, preparing work schedules and assigning specific duties● Led all key property issues including capital projects, customer service and refurbishment.● Ensured compliance with licensing laws, health and safety and other statutory regulations● Generated daily revenue and statistical reports.