Tushar T. Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

1. Efficiently manage the check-in and check-out processes, ensuring a smooth and welcoming experience for all guests.2. Provide exceptional customer service by addressing guest inquiries, resolving issues, and offering assistance throughout their stay.3. Handle reservations, modifications, and cancellations accurately through the hotel’s property management system.4. Serve as the primary point of contact for guests, facilitating communication between various departments to ensure guest satisfaction.5. Process payments, manage billing inquiries, and ensure accurate financial transactions in accordance with hotel policies.6. Provide information about local attractions, dining, and activities to enhance the guest experience.7. Monitor and maintain the safety and security of guests and hotel property, adhering to all safety protocols.8. Assist with administrative duties, including maintaining accurate records and preparing reports as needed.9. Work closely with housekeeping, maintenance, and other departments to ensure all guest needs are met efficiently.10. Promote hotel services and amenities to enhance guest satisfaction and maximize revenue.

Toronto, Ontario, Canada

• Managed team of 15 staff members, ensuring smooth operations and high- quality customer service. • Achieved 15% increase in customer satisfaction scores within first year of tenure through improved service standards and staff training. • Implemented cost-saving measures that resulted in 10% reduction in food waste and 5% decrease in overall operational expenses. • Maintained health code compliance with a consistent rating of 95% or above during health inspections. • Trained and mentored 10+ new employees on company policies, procedures, and customer service standards. • Restructured inventory levels effectively, minimizing stockouts and reducing excess inventory by 15%. • Reduced food costs by 10% through strategic menu planning and inventory management

New Delhi, Delhi, India

Supported Revenue Manager in generating daily, weekly, monthly, and yearly revenue reports for 28 properties, ensuring accurate data analysis. • Conducted monthly audits of Brand Website and OTA websites for all properties, ensuring alignment with brand standards and optimal online presence. • Assisted in preparing short and long-term revenue forecasts, contributing to revenue optimization strategies. • Analyzed monthly OTA productivity for 10 properties, facilitating adjustments to revenue generation strategies. • Assisted Revenue Manager in determining room rates based on demand and inventory for upcoming periods. • Evaluated performance of distribution partners and contracted rates to optimize revenue generation channels.

Boston, Massachusetts, United States

• Reconciled and balanced front desk transactions.• Balanced and audited for accuracy for all room revenue, food and beverage revenue and telephone and internet revenue and assisted in preparation of all reports relevant to daily revenue.• Balanced and audited for accuracy all room and tax charges, cashiers reports and guests and house accounts.• Completed and transmittal of daily management and accounting reports and supporting documents and prepared customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses.• Communicated with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.• Performed all Guest Service Agent functions as required including assisting in booking room reservations, in answering hotel phone calls and notifying guests of messages.• Completed the gross revenue report in a timely manner so that management can properly prepare for daily meetings.• Responded quickly to guest requests in a friendly manner and followed up to ensure guest satisfaction.• Handled kitchen and bar duties during overnight shifts including making pizzas and drinks if required.

Boston, Massachusetts

• Assisted guests efficiently, courteously and professionally at all times.• Promptly and effectively dealt with guest concerns or issues and see all are met to satisfaction in timely manner.• Posted guest charges, collected payments and followed all cash handling procedures as required by Hotel studio Allston standards.• Handled guest mail and messages with respect to privacy and professionalism• Responded quickly to incoming calls, lobby visitors and team members needing front desk assistance

Boston, Massachusetts

Mumbai Area, India

• Customer interaction and assisting customers with anything required• Learnt to multitask as the operations during peak hours can get very busy• Achieving goals set by the company to generate higher revenue and meeting the set targets• Interdepartmental relationship, empathy towards colleagues and mutual trust as the basis of a strong working relationship.• Learnt and implemented all various global leadership expectations in daily work functions.• Increased overall team efficiency and productivity• Resolved customer issues efficiently to build loyalty• Learnt techniques to increase sales

Goa

• Worked in all the 4 core departments i.e. Front Office, Housekeeping, Food and Beverage and Food Production• Learnt the rudimental components of hotel and getting basic ideas of how the hotel function• Enhanced my interest in working towards Front Office and Food and Beverage department

Master'S Degree, Hospitality Administration/Management

Bachelor'S Degree, Hospitality Administration/Management, 71 %